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Thrill City

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Thrill City Reviews (3)

I had the same experience as the prior writer. This company is a scam. They began charging for a product I never ordered and refused to refund it when they were contacted. When I asked to talk to a supervisor, the person on the phone told meI there was "no supervisor," and that he was the supervisor. He told me his name was "Max" but would not give me a last name. When asked for his boss, the worker said he could not divulge the name of the CEO of the company. In the background, I heard other workers talking to customers about being charged erroneously. Very shady dealings.

The company advertises free trials but will turn around and bill you for the so called free product two weeks later. My credit card statement came in with charges of 79.95 and 69.95 that were exactly 30 days out. The customer service reps (Marlie agent 13 and Devon agent 184) were unwilling to reverse charges on a product that was suppose to be free. In the end I had to contact my credit card company to stop payment on those charges. Also when I requested information as to who in upper management I should contact I was told they could not give me that information. Nor where they able to supply me with the owner's name or business number. I strongly recommend not doing business with any company that will not give out the owner's name or business phone number.

Concerned over missing order.Purchased product online April 21. That product was shipped May 18th but was incomplete. I emailed to ask about the order (May 19) and was told the remaining product would be shipped seperate. I also asked about another order I made on May 7 and I haven't heard anything since. Last communication was on May 28th. I've emailed both owners several times. Last email I sent was June 3rd. I have not called anyone.. I have never had issue before and I was hopeful the situation would resolve itself.Desired SettlementThe company is closing and I just need communication to know if I'm getting what I paid for or not. I understand how things can get put on the back burner but this has lingered way too long. I'm shocked over this because I've never had a problem and I regret having to do this. I would like the products I ordered or a refund.This issue appears to be resolved.

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Description: Business Consultants

Address: 146 E Longview St, Chapel Hill, North Carolina, United States, 27516-1737

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