Complaint: [redacted] I am rejecting this response because: I still have not received payment (9/2/2016) and I have retrieved mail left at the nearest post office to the previous address— nothing present from Viridian or ThriveSince so much time passed with no concrete record of this being sent provided to me or a move-out inventory checklist, unless I am returned my full deposit I will be pursuing this in small claims court for the full amountIf Thrive sought to be paid for the amounts that are listed in the attachment, an inventory checklist needed to be provided to me at move-outI dispute that this was ever sent Sincerely, [redacted]
This was documented by previous management, and agreed to be repaired upon move outTenant has submitted notice to move out 3/31/at which point the mirror will be repairedMirror is not tenant property, and no such compensation will be issued Confirmation of previous management fault: From: Jennifer A [redacted] [mailto: [redacted] ] Sent: Tuesday, February 23, 9:AMTo: [redacted] Subject: [redacted] # [redacted] Move Out Hi ***, Wanted to touch base with you about the damaged bathroom vanity cabinet/mirror in apartment number # [redacted] and verify that this was damaged during maintenance work replacing her bathroom light fixture, back around August or September This was after [redacted] had moved on I received a call and text for our maintenance team member last night on the subject It should be cosmetic damage, along the side of the mirror and the corner piece It broke when the cabinet/mirror was removed in order to replace the light fixture We opted not to replace the cabinet/mirror at that time However, [redacted] had nothing to do with the damage so she shouldn’t be charged for it Let me know if you would like to discuss on the phone or need further information Thanks, Jennifer
Complaint: [redacted] I am rejecting this response because: This is not in accordance with the law Please see RCW Here's a link; though I've been informed by a member of your staff that at least one of you is well-acquainted with this law: http://app.leg.wa.gov/RCW/default.aspx?cite= Part states that within days a payment should have been issued along with a statement from the landlordThis was never providedI asked for alternative ways to receive this, I was repeatedly told none were available 1a states that "No portion of any deposit shall be withheld on account of wear resulting from ordinary use of the premises." Since the unit was in excellent condition upon leaving and all of the wear in the unit was ordinary, I am entitled to the full amount You can find this wording repeated in other parts of WA law, such as RCW 59.18.260, among others Part of this states that "The landlord is also barred in any action brought by the tenant to recover the deposit from asserting any claim or raising any defense for retaining any of the deposit unless the landlord shows that circumstances beyond the landlord's control prevented the landlord from providing the statement within the twenty-one days or that the tenant abandoned the premises as defined in RCW 59.18.310." The landlord's actions are thus not in accord with the expectations of Washington stateUnless the landlord acts within the expectations of the law, I will be pursuing this in small claims courtThank you Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and the refund is still pendingPlease keep the case open until the refund has been received.Sincerely, [redacted] ***
Hi [redacted] , It appears your original refund was sent within the required day timeframeOnce it is sent out, we are released from liability of your depositSince you did not receive that, we have issued a new check per your request on 8/18/under check # and sent it to the address you providedIf you have not received this check, please let us know and we will happily re-issue itWe have alternative methods for delivery if there is an issue with the mail system at your addressIf you wish to collect the check from our home office, we are happy to coordinate that Sincerely, Alex M [redacted] Regional Manager Viridian Apartments
[redacted] did not provide us with a forwarding address our staff after asking for one multiple timesPer landlord tenant laws, if we do not have a proper forwarding address, we are to send any refunds to the last known addressWe mailed the deposit within two days of his move out per his request As discussed with [redacted] multiple times, we need to wait until any returned mail is delivered back to us to re-route a check
Complaint: [redacted] I am rejecting this response because:I am disappointed that instead of addressing my concerns of 1) being lied to, and 2) why it has taken over two weeks to issue a check for an electronic payment, I am being blamed for this error.I have email receipts from the online portal showing two payments made the same day at the exact same time, obviously indicating computer system error instead of human errorI would like to see the ledger that indicates I made two separate rent payments on two different daysI have made rent payments online for three years and have never once made that errorFurthermore, even if I were to make that mistake, it is my money and should be returned to me immediately.I appreciate that you will reach out to me once that check has been issued, however, I have been told that I will receive a check multiple timesMy issue here is that I was told it was issued on February 9thClearly it was not issued and still has not been issued, so why was I lied to?I will mark this issue resolved once I receive the check Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
This has been resolved with the resident We honored the notice he gave on January 8th Unfortunately he had emailed an employee that was no longer with us, but we have since received the email and spoken to him We apologize for the error and have turned off that old employees emails so this does not continue to happen
Complaint: [redacted] I am rejecting this response because: I still have not received payment (9/2/2016) and I have retrieved mail left at the nearest post office to the previous address— nothing present from Viridian or ThriveSince so much time passed with no concrete record of this being sent provided to me or a move-out inventory checklist, unless I am returned my full deposit I will be pursuing this in small claims court for the full amountIf Thrive sought to be paid for the amounts that are listed in the attachment, an inventory checklist needed to be provided to me at move-outI dispute that this was ever sent Sincerely, [redacted]
This was documented by previous management, and agreed to be repaired upon move outTenant has submitted notice to move out 3/31/at which point the mirror will be repairedMirror is not tenant property, and no such compensation will be issued Confirmation of previous management fault: From: Jennifer A [redacted] [mailto: [redacted] ] Sent: Tuesday, February 23, 9:AMTo: [redacted] Subject: [redacted] # [redacted] Move Out Hi ***, Wanted to touch base with you about the damaged bathroom vanity cabinet/mirror in apartment number # [redacted] and verify that this was damaged during maintenance work replacing her bathroom light fixture, back around August or September This was after [redacted] had moved on I received a call and text for our maintenance team member last night on the subject It should be cosmetic damage, along the side of the mirror and the corner piece It broke when the cabinet/mirror was removed in order to replace the light fixture We opted not to replace the cabinet/mirror at that time However, [redacted] had nothing to do with the damage so she shouldn’t be charged for it Let me know if you would like to discuss on the phone or need further information Thanks, Jennifer
Complaint: [redacted] I am rejecting this response because: This is not in accordance with the law Please see RCW Here's a link; though I've been informed by a member of your staff that at least one of you is well-acquainted with this law: http://app.leg.wa.gov/RCW/default.aspx?cite= Part states that within days a payment should have been issued along with a statement from the landlordThis was never providedI asked for alternative ways to receive this, I was repeatedly told none were available 1a states that "No portion of any deposit shall be withheld on account of wear resulting from ordinary use of the premises." Since the unit was in excellent condition upon leaving and all of the wear in the unit was ordinary, I am entitled to the full amount You can find this wording repeated in other parts of WA law, such as RCW 59.18.260, among others Part of this states that "The landlord is also barred in any action brought by the tenant to recover the deposit from asserting any claim or raising any defense for retaining any of the deposit unless the landlord shows that circumstances beyond the landlord's control prevented the landlord from providing the statement within the twenty-one days or that the tenant abandoned the premises as defined in RCW 59.18.310." The landlord's actions are thus not in accord with the expectations of Washington stateUnless the landlord acts within the expectations of the law, I will be pursuing this in small claims courtThank you Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and the refund is still pendingPlease keep the case open until the refund has been received.Sincerely, [redacted] ***
Hi [redacted] , It appears your original refund was sent within the required day timeframeOnce it is sent out, we are released from liability of your depositSince you did not receive that, we have issued a new check per your request on 8/18/under check # and sent it to the address you providedIf you have not received this check, please let us know and we will happily re-issue itWe have alternative methods for delivery if there is an issue with the mail system at your addressIf you wish to collect the check from our home office, we are happy to coordinate that Sincerely, Alex M [redacted] Regional Manager Viridian Apartments
[redacted] did not provide us with a forwarding address our staff after asking for one multiple timesPer landlord tenant laws, if we do not have a proper forwarding address, we are to send any refunds to the last known addressWe mailed the deposit within two days of his move out per his request As discussed with [redacted] multiple times, we need to wait until any returned mail is delivered back to us to re-route a check
Complaint: [redacted] I am rejecting this response because:I am disappointed that instead of addressing my concerns of 1) being lied to, and 2) why it has taken over two weeks to issue a check for an electronic payment, I am being blamed for this error.I have email receipts from the online portal showing two payments made the same day at the exact same time, obviously indicating computer system error instead of human errorI would like to see the ledger that indicates I made two separate rent payments on two different daysI have made rent payments online for three years and have never once made that errorFurthermore, even if I were to make that mistake, it is my money and should be returned to me immediately.I appreciate that you will reach out to me once that check has been issued, however, I have been told that I will receive a check multiple timesMy issue here is that I was told it was issued on February 9thClearly it was not issued and still has not been issued, so why was I lied to?I will mark this issue resolved once I receive the check Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
This has been resolved with the resident We honored the notice he gave on January 8th Unfortunately he had emailed an employee that was no longer with us, but we have since received the email and spoken to him We apologize for the error and have turned off that old employees emails so this does not continue to happen
Complaint: [redacted] I am rejecting this response because: It doesn't take over two weeks for mail to get anywhere.Sincerely, [redacted]