ThriveHive

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am rejecting the business response because they only canceled the contract but they charged me for the full second month, without providing service.I would like a full refund, as they didn't deliver anything they originally said that they wouldRegards, [redacted]

Hi ***,We have looked into this extensively for youIt seems as though you and your sales rep came to an agreement for the day cancellation policy, effective end of January, so I know we are actively working to find a solution herePlease don't hesitate to reach out to us with any further questions or concerns, you can contact our Marketing team directly at [redacted]

Good morning,Per my conversation with the customer service team this morning, I wanted to send written confirmation that we have resolved this complaintThe customer and our team have agreed on a settlement and it has been resolved. Please let us know what is needed to move forward here
Thanks.-- Public Relations and Marketing Specialist

Hi [redacted], Our team has reached out to you directly, and is working with you to resolve this issue. Please reach out to [redacted] if you have any additional questions. Thank you!

Revdex.com:
I have reviewed the response submitted by the business and have determined...

that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
I am rejecting the business response because they only canceled the contract but they charged me for the full second month, without providing service.I would like a full refund, as they didn't deliver anything they originally said that they would. Regards,
[redacted]

Hi [redacted],We have looked into this extensively for you. It seems as though you and your sales rep came to an agreement for the 60 day cancellation policy, effective end of January, so I know we are actively working to find a solution here. Please don't hesitate to reach out to us with any further questions or concerns, you can contact our Marketing team directly at [redacted].