Dear MsWaugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our company 11px;">Universal Electrical Incstill does have hour emergency servicesTo ensure the safety of our technicians we do not have them working during inclement weather such as rain; high winds, lightening, or thunderOur first priority customers are nursing homes, the disabled, and customers with oxygenUniversal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generatorsIt is impossible for us to stock parts for everythingThe supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shippingWith all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matterI do apologize for your inconvenience and would like to extend 25% off of your next serviceKind Regards, John P [redacted] President
0); font-size: 12pt; font-family: "Times New Roman", Times, serif;">To Whom it may concern,
This is in regards to case #[redacted]. We have contacted the customer concerning this matter. The customer is out of town and requested that we contact her the first of September because they were out of town. My manager explained to her that if it was something that we did wrong then we would not charge her, and that a year and 3 months had passed. As soon as the customer gets back in town we will contact her to set up an appointment to have my manager go and look to see what is going on with the generator that was installed June of 2007 and the circuits were moved in March of 2015, and why the AC will not come on.
Kristi H[redacted] / Office ManagerUniversal Electrical Inc.
Dear Ms. Waugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our company. 11px;">Universal Electrical Inc. still does have 24 hour emergency services. To ensure the safety of our technicians we do not have them working during inclement weather such as rain; high winds, lightening, or thunder. Our first priority customers are nursing homes, the disabled, and customers with oxygen. Universal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generators. It is impossible for us to stock parts for everything. The supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shipping. With all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matter. I do apologize for your inconvenience and would like to extend 25% off of your next service. Kind Regards, John P[redacted]
President
Dear MsWaugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our company 11px;">Universal Electrical Incstill does have hour emergency servicesTo ensure the safety of our technicians we do not have them working during inclement weather such as rain; high winds, lightening, or thunderOur first priority customers are nursing homes, the disabled, and customers with oxygenUniversal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generatorsIt is impossible for us to stock parts for everythingThe supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shippingWith all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matterI do apologize for your inconvenience and would like to extend 25% off of your next serviceKind Regards, John P [redacted] President
0); font-size: 12pt; font-family: "Times New Roman", Times, serif;">To Whom it may concern,
This is in regards to case #[redacted]. We have contacted the customer concerning this matter. The customer is out of town and requested that we contact her the first of September because they were out of town. My manager explained to her that if it was something that we did wrong then we would not charge her, and that a year and 3 months had passed. As soon as the customer gets back in town we will contact her to set up an appointment to have my manager go and look to see what is going on with the generator that was installed June of 2007 and the circuits were moved in March of 2015, and why the AC will not come on.
Kristi H[redacted] / Office ManagerUniversal Electrical Inc.
Dear Ms. Waugh On behalf of Universal Electrical Inc., I would like to thank you for your continued business with our company. 11px;">Universal Electrical Inc. still does have 24 hour emergency services. To ensure the safety of our technicians we do not have them working during inclement weather such as rain; high winds, lightening, or thunder. Our first priority customers are nursing homes, the disabled, and customers with oxygen. Universal works on Generac, G.E., Briggs and Stratton, Cummins Onan, and Kohler generators. It is impossible for us to stock parts for everything. The supply warehouses that we order from try to get us what we need as soon as possible, we have no control over their shipping. With all of the calls that we received during the storm our employees did a great job responding to everyone in a timely matter. I do apologize for your inconvenience and would like to extend 25% off of your next service. Kind Regards, John P[redacted]
President