Thule

Hi: We have reached out to the customer and settled dispute, should be all set thanks, [redacted]

I experienced a potentially catastrophic failure of my Thule kayak roof rack on an interstate highway. Fortunately, no one was killed or injured. My local dealer examined the defective part and promised to contact Thule about how to resolve the problem. For two frustrating months they were unable to get a response from Thule. Finally, they informed me that Thule would contact me directly. That was a month ago. How can Thule brag about its excellent customer service when it responds to neither its customer or its dealer?

Thule has agreed to pay for customers return shipping charge This has been communicated to the customer Thule would now consider this case resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thule will contact customer and work it it out, we will replace the product in question to settle dispute

Complaint: [redacted] I am rejecting this response because: Thule [redacted] order # [redacted] I indicated misleading ordering information on Thule website And questioned being out of pocket shipping both to me and back This is not right Your associate indicated reimbursement for shipping once the returned item was received,and then once confirmed returned said I have to open a case with your shipping company for possible reimbursement Item was confirmed returned today Please advise on shipping reimbursement Thank you Note: I did buy a full kit from a local provider (rack attack) Appreciate your service and product [redacted] Hello [redacted] , We noticed that you want to return the item that you ordered Simply send it back to the address listed on the packing slip.Once we receive it, we will issue the reimbursementIf you have any other questions, feel free to contact meRegards, Alexandre R [redacted] Sincerely, [redacted]

The complaint filed by me against the Thule Inccompany has not been resolvedPlease re-open this complaint because the company has not responded to meThank you [redacted] ***