Thulium Software, LLC

Dear [redacted] ,I apologize for any confusion surrounding the renewal of your Platinum Membership with us Richard from our Support Staff is reaching out to you through email to help you with this There is no date on this notification that you have included, and we have been unable to locate a transaction associated with this notice We will gladly help you sort this out, and resolve this to your satisfaction If you wish, please feel free to contact us Toll Free at 1- [redacted] for faster service.Thank you, [redacted] ***SrManager, Customer Support and OperationsCase's Ladder/MyLeague Division of Demand Media

Re: CLAIM ID [redacted] Case's Ladder/MyLeague is a gaming site through which we provide tools to administrators of LeaguesThese administrators manage their own Leagues, so we do not have the jurisdiction to remove a user from a penalty boxShe needed to work with the administrator of the League she was playing onThis was explained when [redacted] contacted our officeWe are very sorry that she had this experience and she was so unhappy with our serviceShe has been removed from the penalty box, and her account is no longer on the site, as she has requested Thank you for your assistance with this issueWe try very hard to help our users resolve issues with their Admins Sincerely, Sherri C [redacted] SrManager Customer Support Case's Ladder/MyLeague .com Thulium Software, LLC [redacted] @igl.net

Dear [redacted],I apologize for any confusion surrounding the renewal of your Platinum Membership with us.  Richard from our Support Staff is reaching out to you through email to help you with this.  There is no date on this notification that you have included, and we have been unable to...

locate a transaction associated with this notice.  We will gladly help you sort this out, and resolve this to your satisfaction.  If you wish, please feel free to contact us Toll Free at 1-[redacted] for faster service.Thank you,[redacted]Sr. Manager, Customer Support and OperationsCase's Ladder/MyLeague Division of Demand Media

Re: CLAIM ID [redacted]
 
Case's Ladder/MyLeague is a gaming site through which we provide tools to administrators of Leagues. These administrators manage their own Leagues, so we do not have the jurisdiction to remove a user from a penalty box. She needed to work with the...

administrator of the League she was playing on. This was explained when [redacted] contacted our office. We are very sorry that she had this experience and she
was so unhappy with our service. She has been removed from the penalty box, and her account is no longer on the site, as she has requested.
 
Thank you for your assistance with this issue. We try very hard to help our users resolve issues with their Admins.
 
 
 Sincerely,
 
Sherri C[redacted]
Sr. Manager Customer Support
Case's Ladder/MyLeague .com
Thulium Software, LLC
[redacted]@igl.net
360.848.7761