Initial Business Response / [redacted] (4000, 16, 2014/05/09) */ Dear [redacted] , I am writing to you in response to your Revdex.com rebuttal against ThumbtackI apologize if my initial response was not sufficient in addressing all of your concerns I went ahead and reviewed all of pertinent landing pages and was not able to find any evidence of misleading advertising on our siteWhen you submit a request, we reach out to service professionals in your area that provide the service you requestedOnce the request is submitted, we display a confirmation page that lists next steps, which includes the following for your particular job request: "We'll email you multiple lawncare quotes" For your particular job request, we were able to successfully provide two quotes from interested prosWe reached out to professionals on your behalf (as advertised), and allow a maximum of quotes per job request within the hour quoting window Please note that you received the following confirmation email after submitting your request: "Available pros submit quotes within hours" We do not guarantee that you will receive any quotes, however we do promise that we'll reach out to our qualified professionals to let them know that you are interested in their servicesThe professionals that are visible on these landing pages are active pros who are not 'On Hold' and have indicated interest in receiving leads from your job location Thank you so much, again, for your feedbackWe are working hard to create a great experience for both our service professionals and consumers, and hope that you will use Thumbtack in the future Sincerely, [redacted] CRS Initial Consumer Rebuttal / [redacted] (4200, 18, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm rejecting this for two simple reasons; (1) "reviewed OUR site" (my emphasis(2) only two of twenty-two responded, which leads to a logical conclusion that those advertised are not interested, by majority, or are falsely listed clients(How can so many, and assumedly paying for advertisement, not be more interested?! Makes NO senseOne pays for service, they'll use it.) END "Landing pages" - reference = Google > "Best 22" (a) Some of THE best / TOP rated, in OUR community are not listed(b) Again, only TWO responded search reference = "best lawn care service in [redacted] An outside/third, unbiased party should reviewOther complaints have been noted, by me, as documented by the Revdex.comMy personal feelings are that this is misleading and that most others would feel the same, regarding the factsThere is no use in debating this matter, any further END # # #
I hired a pet sitter (vet tech) that was suppose to stay at my home for days and care for my catsWhen I returned home, I found my house trashed The litter boxes were dirty and the cats were neglectedNew food was dumped on top of old foodThey urinated all over my new furniture, and were sickThey were drinking water from the toilet that contained bleach cleaning blocksI ended up in the emergency vet clinic with a $billThe pet sitter started posting nasty comments about my daughter on Facebook (an attorney)Saying all kinds of negative things and posting her cell phone number on FacebookShe went so far as to threaten my daughter with legal action to collect her feeMy daughter didn't hire this woman...I didI contacted Thumbtack and they said that their team was working on the situation and would get back to meTHEY NEVER RESPONDED! I kept calling them to get a hold of someone...but never couldAll I heard was that they were sorry this situation happenedIt turns out this pet sitter was writing her own referencesI contacted the vet hospital she worked for, and was told that she is a scammerDO YOURSELF A FAVOR AND DON'T USE THUMBTACK FOR YOUR NEEDSMy insurance doesn't cover a situation of this sort, and now I will have to resort to a lawsuit against Thumbtack and the pet sitterNothing but headaches!
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello ***, Thank you for reaching out to us through the Revdex.com about your concernsI have looked into your situation, and would be happy to address your concerns here At Thumbtack, we never want to send our emails to anyone who does not wish to receive themWe know that receiving unwanted emails can be frustratingThis is why we are always willing to help anyone who is receiving these emails if for some reason the "unsubscribe" button is not working I have taken a look into your situation, and have removed you from any and all email lists we currently haveIf for some reason you continue to receive unwanted emails, please contact us and we will address the situation promptly and find out why this is happeningWe encourage anyone in this situation to do the same as we are always here to help Sincerely, [redacted] Thumbtack Support
Initial Business Response / [redacted] (1000, 7, 2015/08/25) */ Hello [redacted] , Thank you for bringing your concerns to our attentionI am very sorry for the delay in getting back to youWe take issues between customers and the professionals they have hired very seriously and do our best to respond to concerns like yours within - hoursI apologize that we did not do so in your case Whenever a concern is brought to our attention, we reach out to the parties involved to try and help them work together to come to a resolutionOur goal is to reach a solution that works for them bothIn cases where there are differing stories or an agreement cannot be reached, we will ask both the customer and the professional to provide us with documentation regarding the problemIf that documentation indicates that the professional needs to provide a resolution, we will ask them to do soIf the professional will not work with us, we will remove their business listing from off of our site until they provide the desired resolution I apologize again for the delay in getting back to you, but I do see that you are currently working with one of our representatives to address your situationWe will be happy to continue working with you until we can reach a solution Please don't hesitate to contact us if you have any questions [redacted] Thumbtack Support Team XXX-XXX-XXXX [redacted] @thumbtack.com www.thumbtack.com
Initial Business Response / [redacted] (1000, 6, 2015/02/09) */ Dear ***, We appreciate you reaching out to us about your concerns through the Revdex.comI am glad we were able to talk over the phone about your concerns and come to a positive resolutionI wanted to take the time to write a short outline about what we discussed Thumbtack truly cares about the professionals who use our siteWe strive to help them grow their businesses by sending them real and serious customersOur extensive verification process helps ensure these requests are validJust like any system, we know ours is not perfect so we are continually trying to improve itWe also encourage professionals to reach out to us if they feel they have received a questionable requestOnce we are notified, we can investigate the request and refund credits if applicable In light of wanting our professionals to succeed, we are here for them with helpful tips and tricks to increase their hire rateWe have learned that customers look to a vibrant profile and reviews to help them determine which professional to hireI apologize that you were having issues uploading pictures to your account, per our discussion I have uploaded the images for youWe also discussed getting reviews from past customers to help increase your credibilityIf you have any other questions, please feel free to reach out to us, we will always be here to help [redacted] Thumbtack Support Team Phone (XXX) XXX-XXXX E-mail [redacted] @Thumbtack.com www.thumbtack.com
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Hello ***, Thank you for reaching out to us through the Revdex.com about your concernsI would like to address these concerns here We understand it can be very frustrating for our professionals to receive negative reviewsThis is especially true for professionals who work hard to maintain good reviews on their profileAt Thumbtack, we believe customers should have the right to leave reviews for professionals not just services provided, but for the overall experience with a professionalThis is why we allow customers to leave reviews once a quote has been sent to them from the professional A review [redacted] not be deleted on Thumbtack unless it is in direct defiance of our Content Policy, which can be seen here: https://help.thumbtack.com?ar=kAXXXXXXXXXBOSw Maintaining these standards is what gives legitimacy to our entire review system, including positive reviews We know that there are a number of reasons why customers leave the reviews they doWe also care about the reputations of our professionals, which is why we allow our professionals to respond to all reviews submitted on their profilesWhen a professional receives a negative review from a customer, we highly encourage them to respond to the review in a helpful, courteous, professional mannerThis type of response shows potential customers that the professional is willing to work with all customers and make things right when a customer feels they have been wrongedIt also gives the professional an opportunity to share their story as these responses are public facing At Thumbtack, we want to be transparent with both our customers and professionals and any decisions made are for the purpose of benefitting both partiesIf you or any professional or customer has questions or concerns regarding reviews, our customer support team would be happy to help and may be reached by phone at XXX-XXX-XXXX or email at [redacted] @thumbtack.com We are always here to help Sincerely, [redacted] Thumbtack Support [redacted] @Thumbtack.com XXX-XXX-XXXX
I submitted an inquiry today searching for someone to clean my house Within minutes, I received a couple of very professional emails responding to my request Each of these ladies would have done a wonderful job, but I could only choose one I had absolutely no idea that I was costing these hard working businesswomen money just for offering me a quote The only reason I know now is because my curiosity led me to do some research on this business I needed the services because we have not lived in this area very !ong For what it's worth, people might have more respect if they were aware of the facts I feel like sending the other responders the money they lost on me! I am not kidding, spamming, scamming, hoaxing, or any other word you can think of for lying Thank you to anyone who takes the time to read my thoughts Obviously, I do not know how to run a business, but there must be a better way Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/22) */ Dear ***, I am writing in response to your Revdex.com complaint against ThumbtackI have attempted to contact you directly to address these concerns, but we have been unable to connectI apologize for your experience with Thumbtack emails Based on your recent request, I have updated your account so that you won't receive customer request emails or textsHere are the steps to view and update your notification preferences: http://support.thumbtack.com/hc/en-us/articles/XXXXXXXXX The benefit of unsubscribing from email and text alerts, rather than deleting your account, is that your account activity, reviews, and profile settings will be saved and storedAlso, you'll be able to view customer requests when you log in to your account Please contact us if you have further questionsWe're always here to help ***
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Dear ***, I appreciate you reaching out to us with your concerns and corresponding with us through email to resolve this issueWe are happy to continue working with you until we come to a resolutionI wanted to take the time to outline what we have discussed in regards to your Revdex.com complaint This dispute has been understandably frustrating and we are sorry to hear the impact that it is still having on your familyWe obsess over our customers, and their experience with our siteOn the rare occasion a dispute between a customer and professional is brought to light, we want to be as helpful as possible in seeing the matter resolved favorably for all parties involvedAfter reaching out to both parties in this dispute, there were discrepancies in the storiesWhen this happens we will ask for any documentation related to the complaintThis provides us enlightenment on what steps should be taken to provide a positive resolution When only one party provides documentation, we will favor their requested resolution and require the other party to complyWhile Thumbtack is an advertising service and is not a part of the professionals business, we try to do everything we can to help resolve disputesIf a professional refuses to comply with the reasoned solution to the complaint, Thumbtack will explore additional options to resolve the complaintSubsequently, we will pursue further action against the professional's account, permanently removing professionals from Thumbtack when appropriateIn this case, you had provided us documentation while the professional had notWhen asked to rectify the situation, the professional refused, therefore we removed him from Thumbtack We want to be fair in making decisions by basing them on documentation we receiveIf new documentation surfaces we'd be happy to reconsider any decisions we have madePlease send over any additional documentation so we can review it promptlyI look forward to working with you towards a positive resolution for this unfortunate circumstance [redacted] The Thumbtack Support Team Phone XXX-XXX-XXXX Email [redacted] @Thumbtack.com www.thumbtack.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am working on getting the cost to fix and move forward which Mr [redacted] abandonedI did supply the quote to you before and it costs more to fix the damages and to finish the work in contract with Mr [redacted] FMI ConstructionYou told me once I have supply proofs, pictures, and the quotes then you will process to help us with getting back the funds lostHowever, you only gave us back half of what was paid to Mr [redacted] based on reasoning that he did some work but I have shown proofs that his work were not complete but to the contrary made more damages that needed more attention and to have redoneThe money that was sent to us merely covers the money we paid him to buy the counter tops for kitchen, slabs for master baths, ceiling finish, as well as sound proofing which he failed to do noneHe did not order nothing and did nothing he promisedHe basically took all our money and did not workHe trashed our house and caused electrical and plumbing damages as well as permanent damages to the cement ceiling structure and etcWe only asking what was paid to him in order for us to pick up what was left and do what was need to correct the mess he left behind that were not there beforeNot to mention the health risk he put us through breathing the dust that covered our house!!! I just need Thumbtack to step up and get us the remaining balance in order for us to pay someone who has the experience to finish the baths, paint, floor, kitchen install as well as addressing plumbing and electrical that were improperly cut offWe have wasted too much time going over this over and overWhat was promised to us was the exact amount paid to Mr [redacted] I have submitted the checks to youI am trying to get some receipts that has the largest amount of the equipment rental, purchases that my husband purchased to some of work which Mr [redacted] failed to do at allI will also send a copy of the recent quote from a person who we trust to do some of the work on the contractAgain, he only have time to address some of the most important things 1st then he will give us estimates to to whatever we need after due to his work time scheduleI hope you will process the paper work and help us with the remaining amount to help us pay him as we have NO money left!!!We have been literally charge on credit card we can't afford to pay on equipment and materials trying to do what we canThe quote for 2-job is only for labor not including materials!! Please look for my email to Thumbtack customer service for the receipts and quote for the jobs Final Business Response / [redacted] (4000, 11, 2015/06/10) */ Dear ***, Thank you for getting back to usI completely appreciate the frustration and difficulty you are facing while the issues with your home remain unresolvedWe are still very interested in working with you until things are taken care of to your satisfaction I appreciate you sending over those items of documentationI will be reviewing that information and reaching out to you so we can discuss where things go from hereMy goal is to work with you until we take care of everything that needs to be resolved If you have any other questions or concerns, please don't hesitate to contact us [redacted] The Thumbtack Support Team Phone XXX-XXX-XXXX Email [redacted] @Thumbtack.com www.thumbtack.com
Thank you for reaching out to us through the [redacted] with your concernsI would like to take a moment to explain more about how the website works Thumbtack is an advertising platform that helps professionals connect to new customersProfessionals send quotes to customers, and customers then have the opportunity to view all the information they receiveBased on the information they get, they can determine if a professional would be a good fit for their projectIf the customer does not view the quote within hours, the credits used for that quote will then be refunded since an introduction was not made It is important to us that the professionals that use our site can find successWe share tips, as they have been proven successful with other professionals on ThumbtackYou can see more of these tips in our Help Center: [redacted] Our customer support team is here to help professionals succeed as well and can be reached at ( [redacted] Sincerely, Thumbtack Support [redacted]
What a great website! All I can say is it's truly a great system/network of professionalsFor a small business owner I must say that because of site like thumbtack, our business is able to thriveThank you for creating this amazing site for people across the U.S
This company has send party leads where the information for the services are the same multiple times and theonly change is the clients nameTime, date, hours, party info (location) to mislead my company into pay for quotes for services on ghost clientsThey also send leads for different states where I specificly posted in my profile how far I'm willing to travel(no more than miles)
I hired pro from this website and I had a horrible experience with each; the first ruined my apartment carpet and burn my bedroom carpet and the second insulted me in a private message and didn't do what we agreed to although we have been settled all in the same conversation! When tried to contact customer support, they didn't get back to me for workings days and until I contacted them againAfter that , They replied to my email with typical sentences to calm any customer not one his whole carpet ruined!!! after a thread of emails, they asked me if I want to move forward with the dispute for carpet and they will seeI really lost a lot of money just because I trust themThey didn't save my back with the pro they are dealing with and there is no guarantee for the service you take from them
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Hello [redacted] Thank you for reaching out to usI am very pleased we had a chance to talk over the phone and come to a resolution that you were happy with We know how frustrating it can be when professional are working so hard and do not hear back from customersThat is not what we want to happenWhile we can not guarantee that professionals will get hired every time they send a quote, we want everyone to find success while using our site We have an exceptional customer support team that anyone can call to help find ways to make Thumbtack work for themWe also have many online resources in our Pro Center that professionals can read and learn fromOur Pro Center can be found by clicking on this link here: http://bit.ly/TTprocenter Thank you again for giving me the chance to talk to you directlyPlease let us know if you have any other concerns or questions Sincerely, [redacted] Thumbtack Support [redacted] @thumbtack.com [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/17) */ I heard back from Thumbtack and they offered some suggestions to make to my fileThey even offered to give me credits once the changes they suggested were madeI made most of the suggestions and received partial creditSince making the changes I still have not received leadsI have only sale that was made before the changes as suggested by ThumbtackI have made other complaints in reference to the system where I made a quote and a identical quote was listed again by someoneI believe they need a tighter system because some of the people could be people offering quotes through Thumbtack as wellI will make the other necessary changes and wait to hear from them again Final Business Response / [redacted] (4000, 14, 2015/11/18) */ Hey [redacted] , Thank you for reaching out to us via email and the Revdex.comI'm glad I have been able to talk with you and help resolve your concernsWe care about our professionals and want them to be successful If you or any of our professionals need any assistance feel free to call us at X-XXX-XXX-XXXX or email us at [redacted] @thumbtack.comWe are here to assist everyone on our site with any concerns that you might have [redacted] Thumbtack Support XXX-XXX-XXXX [redacted] @thumbtack.com Final Consumer Response / [redacted] (2000, 16, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have communicated back to me with options to consider and completeThey have also funded me some credits in order to see if the changes that they suggested will work
I recently filed a complaint about this companyWhatever Thumbtack Incmay have been at their founding, the company is nothing but a scamWorse is that its crimes are likely not perpetrated in house (other than neglecting to do anything about scammer)They simply allow scammers to do as they will, which costs those sincerely looking for services and/or seeking employment both money and timeOnce can only imagine how much money Thumbtack Incmakes by NOT doing more, if anything, to stop those who post fake job requests on their siteIt is incredible that such an entity can operate freely in the United StatesNo it is a tragedy
Hello [redacted] ,Thank you for reaching out to us through the Revdex.com about your concernsI would like to address them here.At Thumbtack, we respect the professionals who use our siteThis is why each request that is submitted to us goes through a verification process that is both maual and automatedWith that being said, we encourage all professionals to report anything that looks suspicious and we will look into it right awayWe do not allow fake requests on Thumbtack and reserve the right to take action if they are foundWe want the professionals who use Thumbtack to get hired as often as possibleThis is why we have created articles that are based in research to help professionals get hiredThese articles can be seen in a section of our website called our Pro Center here: [redacted] /We also have hired and trained a top quality customer support team to help professionalsThey can be reached at [redacted] and support [redacted] We encourage any professionals who are struggling to get hired on Thumbtack or who have questions to reach out to usWe are happy to helpSincerely,***Thumbtack [email protected] [redacted]
Initial Business Response / [redacted] (4000, 16, 2014/05/09) */ Dear [redacted] , I am writing to you in response to your Revdex.com rebuttal against ThumbtackI apologize if my initial response was not sufficient in addressing all of your concerns I went ahead and reviewed all of pertinent landing pages and was not able to find any evidence of misleading advertising on our siteWhen you submit a request, we reach out to service professionals in your area that provide the service you requestedOnce the request is submitted, we display a confirmation page that lists next steps, which includes the following for your particular job request: "We'll email you multiple lawncare quotes" For your particular job request, we were able to successfully provide two quotes from interested prosWe reached out to professionals on your behalf (as advertised), and allow a maximum of quotes per job request within the hour quoting window Please note that you received the following confirmation email after submitting your request: "Available pros submit quotes within hours" We do not guarantee that you will receive any quotes, however we do promise that we'll reach out to our qualified professionals to let them know that you are interested in their servicesThe professionals that are visible on these landing pages are active pros who are not 'On Hold' and have indicated interest in receiving leads from your job location Thank you so much, again, for your feedbackWe are working hard to create a great experience for both our service professionals and consumers, and hope that you will use Thumbtack in the future Sincerely, [redacted] CRS Initial Consumer Rebuttal / [redacted] (4200, 18, 2014/05/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm rejecting this for two simple reasons; (1) "reviewed OUR site" (my emphasis(2) only two of twenty-two responded, which leads to a logical conclusion that those advertised are not interested, by majority, or are falsely listed clients(How can so many, and assumedly paying for advertisement, not be more interested?! Makes NO senseOne pays for service, they'll use it.) END "Landing pages" - reference = Google > "Best 22" (a) Some of THE best / TOP rated, in OUR community are not listed(b) Again, only TWO responded search reference = "best lawn care service in [redacted] An outside/third, unbiased party should reviewOther complaints have been noted, by me, as documented by the Revdex.comMy personal feelings are that this is misleading and that most others would feel the same, regarding the factsThere is no use in debating this matter, any further END # # #
I hired a pet sitter (vet tech) that was suppose to stay at my home for days and care for my catsWhen I returned home, I found my house trashed The litter boxes were dirty and the cats were neglectedNew food was dumped on top of old foodThey urinated all over my new furniture, and were sickThey were drinking water from the toilet that contained bleach cleaning blocksI ended up in the emergency vet clinic with a $billThe pet sitter started posting nasty comments about my daughter on Facebook (an attorney)Saying all kinds of negative things and posting her cell phone number on FacebookShe went so far as to threaten my daughter with legal action to collect her feeMy daughter didn't hire this woman...I didI contacted Thumbtack and they said that their team was working on the situation and would get back to meTHEY NEVER RESPONDED! I kept calling them to get a hold of someone...but never couldAll I heard was that they were sorry this situation happenedIt turns out this pet sitter was writing her own referencesI contacted the vet hospital she worked for, and was told that she is a scammerDO YOURSELF A FAVOR AND DON'T USE THUMBTACK FOR YOUR NEEDSMy insurance doesn't cover a situation of this sort, and now I will have to resort to a lawsuit against Thumbtack and the pet sitterNothing but headaches!
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Hello ***, Thank you for reaching out to us through the Revdex.com about your concernsI have looked into your situation, and would be happy to address your concerns here At Thumbtack, we never want to send our emails to anyone who does not wish to receive themWe know that receiving unwanted emails can be frustratingThis is why we are always willing to help anyone who is receiving these emails if for some reason the "unsubscribe" button is not working I have taken a look into your situation, and have removed you from any and all email lists we currently haveIf for some reason you continue to receive unwanted emails, please contact us and we will address the situation promptly and find out why this is happeningWe encourage anyone in this situation to do the same as we are always here to help Sincerely, [redacted] Thumbtack Support
Initial Business Response / [redacted] (1000, 7, 2015/08/25) */ Hello [redacted] , Thank you for bringing your concerns to our attentionI am very sorry for the delay in getting back to youWe take issues between customers and the professionals they have hired very seriously and do our best to respond to concerns like yours within - hoursI apologize that we did not do so in your case Whenever a concern is brought to our attention, we reach out to the parties involved to try and help them work together to come to a resolutionOur goal is to reach a solution that works for them bothIn cases where there are differing stories or an agreement cannot be reached, we will ask both the customer and the professional to provide us with documentation regarding the problemIf that documentation indicates that the professional needs to provide a resolution, we will ask them to do soIf the professional will not work with us, we will remove their business listing from off of our site until they provide the desired resolution I apologize again for the delay in getting back to you, but I do see that you are currently working with one of our representatives to address your situationWe will be happy to continue working with you until we can reach a solution Please don't hesitate to contact us if you have any questions [redacted] Thumbtack Support Team XXX-XXX-XXXX [redacted] @thumbtack.com www.thumbtack.com
Initial Business Response / [redacted] (1000, 6, 2015/02/09) */ Dear ***, We appreciate you reaching out to us about your concerns through the Revdex.comI am glad we were able to talk over the phone about your concerns and come to a positive resolutionI wanted to take the time to write a short outline about what we discussed Thumbtack truly cares about the professionals who use our siteWe strive to help them grow their businesses by sending them real and serious customersOur extensive verification process helps ensure these requests are validJust like any system, we know ours is not perfect so we are continually trying to improve itWe also encourage professionals to reach out to us if they feel they have received a questionable requestOnce we are notified, we can investigate the request and refund credits if applicable In light of wanting our professionals to succeed, we are here for them with helpful tips and tricks to increase their hire rateWe have learned that customers look to a vibrant profile and reviews to help them determine which professional to hireI apologize that you were having issues uploading pictures to your account, per our discussion I have uploaded the images for youWe also discussed getting reviews from past customers to help increase your credibilityIf you have any other questions, please feel free to reach out to us, we will always be here to help [redacted] Thumbtack Support Team Phone (XXX) XXX-XXXX E-mail [redacted] @Thumbtack.com www.thumbtack.com
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Hello ***, Thank you for reaching out to us through the Revdex.com about your concernsI would like to address these concerns here We understand it can be very frustrating for our professionals to receive negative reviewsThis is especially true for professionals who work hard to maintain good reviews on their profileAt Thumbtack, we believe customers should have the right to leave reviews for professionals not just services provided, but for the overall experience with a professionalThis is why we allow customers to leave reviews once a quote has been sent to them from the professional A review [redacted] not be deleted on Thumbtack unless it is in direct defiance of our Content Policy, which can be seen here: https://help.thumbtack.com?ar=kAXXXXXXXXXBOSw Maintaining these standards is what gives legitimacy to our entire review system, including positive reviews We know that there are a number of reasons why customers leave the reviews they doWe also care about the reputations of our professionals, which is why we allow our professionals to respond to all reviews submitted on their profilesWhen a professional receives a negative review from a customer, we highly encourage them to respond to the review in a helpful, courteous, professional mannerThis type of response shows potential customers that the professional is willing to work with all customers and make things right when a customer feels they have been wrongedIt also gives the professional an opportunity to share their story as these responses are public facing At Thumbtack, we want to be transparent with both our customers and professionals and any decisions made are for the purpose of benefitting both partiesIf you or any professional or customer has questions or concerns regarding reviews, our customer support team would be happy to help and may be reached by phone at XXX-XXX-XXXX or email at [redacted] @thumbtack.com We are always here to help Sincerely, [redacted] Thumbtack Support [redacted] @Thumbtack.com XXX-XXX-XXXX
I submitted an inquiry today searching for someone to clean my house Within minutes, I received a couple of very professional emails responding to my request Each of these ladies would have done a wonderful job, but I could only choose one I had absolutely no idea that I was costing these hard working businesswomen money just for offering me a quote The only reason I know now is because my curiosity led me to do some research on this business I needed the services because we have not lived in this area very !ong For what it's worth, people might have more respect if they were aware of the facts I feel like sending the other responders the money they lost on me! I am not kidding, spamming, scamming, hoaxing, or any other word you can think of for lying Thank you to anyone who takes the time to read my thoughts Obviously, I do not know how to run a business, but there must be a better way Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/22) */ Dear ***, I am writing in response to your Revdex.com complaint against ThumbtackI have attempted to contact you directly to address these concerns, but we have been unable to connectI apologize for your experience with Thumbtack emails Based on your recent request, I have updated your account so that you won't receive customer request emails or textsHere are the steps to view and update your notification preferences: http://support.thumbtack.com/hc/en-us/articles/XXXXXXXXX The benefit of unsubscribing from email and text alerts, rather than deleting your account, is that your account activity, reviews, and profile settings will be saved and storedAlso, you'll be able to view customer requests when you log in to your account Please contact us if you have further questionsWe're always here to help ***
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Dear ***, I appreciate you reaching out to us with your concerns and corresponding with us through email to resolve this issueWe are happy to continue working with you until we come to a resolutionI wanted to take the time to outline what we have discussed in regards to your Revdex.com complaint This dispute has been understandably frustrating and we are sorry to hear the impact that it is still having on your familyWe obsess over our customers, and their experience with our siteOn the rare occasion a dispute between a customer and professional is brought to light, we want to be as helpful as possible in seeing the matter resolved favorably for all parties involvedAfter reaching out to both parties in this dispute, there were discrepancies in the storiesWhen this happens we will ask for any documentation related to the complaintThis provides us enlightenment on what steps should be taken to provide a positive resolution When only one party provides documentation, we will favor their requested resolution and require the other party to complyWhile Thumbtack is an advertising service and is not a part of the professionals business, we try to do everything we can to help resolve disputesIf a professional refuses to comply with the reasoned solution to the complaint, Thumbtack will explore additional options to resolve the complaintSubsequently, we will pursue further action against the professional's account, permanently removing professionals from Thumbtack when appropriateIn this case, you had provided us documentation while the professional had notWhen asked to rectify the situation, the professional refused, therefore we removed him from Thumbtack We want to be fair in making decisions by basing them on documentation we receiveIf new documentation surfaces we'd be happy to reconsider any decisions we have madePlease send over any additional documentation so we can review it promptlyI look forward to working with you towards a positive resolution for this unfortunate circumstance [redacted] The Thumbtack Support Team Phone XXX-XXX-XXXX Email [redacted] @Thumbtack.com www.thumbtack.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am working on getting the cost to fix and move forward which Mr [redacted] abandonedI did supply the quote to you before and it costs more to fix the damages and to finish the work in contract with Mr [redacted] FMI ConstructionYou told me once I have supply proofs, pictures, and the quotes then you will process to help us with getting back the funds lostHowever, you only gave us back half of what was paid to Mr [redacted] based on reasoning that he did some work but I have shown proofs that his work were not complete but to the contrary made more damages that needed more attention and to have redoneThe money that was sent to us merely covers the money we paid him to buy the counter tops for kitchen, slabs for master baths, ceiling finish, as well as sound proofing which he failed to do noneHe did not order nothing and did nothing he promisedHe basically took all our money and did not workHe trashed our house and caused electrical and plumbing damages as well as permanent damages to the cement ceiling structure and etcWe only asking what was paid to him in order for us to pick up what was left and do what was need to correct the mess he left behind that were not there beforeNot to mention the health risk he put us through breathing the dust that covered our house!!! I just need Thumbtack to step up and get us the remaining balance in order for us to pay someone who has the experience to finish the baths, paint, floor, kitchen install as well as addressing plumbing and electrical that were improperly cut offWe have wasted too much time going over this over and overWhat was promised to us was the exact amount paid to Mr [redacted] I have submitted the checks to youI am trying to get some receipts that has the largest amount of the equipment rental, purchases that my husband purchased to some of work which Mr [redacted] failed to do at allI will also send a copy of the recent quote from a person who we trust to do some of the work on the contractAgain, he only have time to address some of the most important things 1st then he will give us estimates to to whatever we need after due to his work time scheduleI hope you will process the paper work and help us with the remaining amount to help us pay him as we have NO money left!!!We have been literally charge on credit card we can't afford to pay on equipment and materials trying to do what we canThe quote for 2-job is only for labor not including materials!! Please look for my email to Thumbtack customer service for the receipts and quote for the jobs Final Business Response / [redacted] (4000, 11, 2015/06/10) */ Dear ***, Thank you for getting back to usI completely appreciate the frustration and difficulty you are facing while the issues with your home remain unresolvedWe are still very interested in working with you until things are taken care of to your satisfaction I appreciate you sending over those items of documentationI will be reviewing that information and reaching out to you so we can discuss where things go from hereMy goal is to work with you until we take care of everything that needs to be resolved If you have any other questions or concerns, please don't hesitate to contact us [redacted] The Thumbtack Support Team Phone XXX-XXX-XXXX Email [redacted] @Thumbtack.com www.thumbtack.com
Thank you for reaching out to us through the [redacted] with your concernsI would like to take a moment to explain more about how the website works Thumbtack is an advertising platform that helps professionals connect to new customersProfessionals send quotes to customers, and customers then have the opportunity to view all the information they receiveBased on the information they get, they can determine if a professional would be a good fit for their projectIf the customer does not view the quote within hours, the credits used for that quote will then be refunded since an introduction was not made It is important to us that the professionals that use our site can find successWe share tips, as they have been proven successful with other professionals on ThumbtackYou can see more of these tips in our Help Center: [redacted] Our customer support team is here to help professionals succeed as well and can be reached at ( [redacted] Sincerely, Thumbtack Support [redacted]
What a great website! All I can say is it's truly a great system/network of professionalsFor a small business owner I must say that because of site like thumbtack, our business is able to thriveThank you for creating this amazing site for people across the U.S
This company has send party leads where the information for the services are the same multiple times and theonly change is the clients nameTime, date, hours, party info (location) to mislead my company into pay for quotes for services on ghost clientsThey also send leads for different states where I specificly posted in my profile how far I'm willing to travel(no more than miles)
I hired pro from this website and I had a horrible experience with each; the first ruined my apartment carpet and burn my bedroom carpet and the second insulted me in a private message and didn't do what we agreed to although we have been settled all in the same conversation! When tried to contact customer support, they didn't get back to me for workings days and until I contacted them againAfter that , They replied to my email with typical sentences to calm any customer not one his whole carpet ruined!!! after a thread of emails, they asked me if I want to move forward with the dispute for carpet and they will seeI really lost a lot of money just because I trust themThey didn't save my back with the pro they are dealing with and there is no guarantee for the service you take from them
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ Hello [redacted] Thank you for reaching out to usI am very pleased we had a chance to talk over the phone and come to a resolution that you were happy with We know how frustrating it can be when professional are working so hard and do not hear back from customersThat is not what we want to happenWhile we can not guarantee that professionals will get hired every time they send a quote, we want everyone to find success while using our site We have an exceptional customer support team that anyone can call to help find ways to make Thumbtack work for themWe also have many online resources in our Pro Center that professionals can read and learn fromOur Pro Center can be found by clicking on this link here: http://bit.ly/TTprocenter Thank you again for giving me the chance to talk to you directlyPlease let us know if you have any other concerns or questions Sincerely, [redacted] Thumbtack Support [redacted] @thumbtack.com [redacted] Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/11/17) */ I heard back from Thumbtack and they offered some suggestions to make to my fileThey even offered to give me credits once the changes they suggested were madeI made most of the suggestions and received partial creditSince making the changes I still have not received leadsI have only sale that was made before the changes as suggested by ThumbtackI have made other complaints in reference to the system where I made a quote and a identical quote was listed again by someoneI believe they need a tighter system because some of the people could be people offering quotes through Thumbtack as wellI will make the other necessary changes and wait to hear from them again Final Business Response / [redacted] (4000, 14, 2015/11/18) */ Hey [redacted] , Thank you for reaching out to us via email and the Revdex.comI'm glad I have been able to talk with you and help resolve your concernsWe care about our professionals and want them to be successful If you or any of our professionals need any assistance feel free to call us at X-XXX-XXX-XXXX or email us at [redacted] @thumbtack.comWe are here to assist everyone on our site with any concerns that you might have [redacted] Thumbtack Support XXX-XXX-XXXX [redacted] @thumbtack.com Final Consumer Response / [redacted] (2000, 16, 2015/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) They have communicated back to me with options to consider and completeThey have also funded me some credits in order to see if the changes that they suggested will work
I recently filed a complaint about this companyWhatever Thumbtack Incmay have been at their founding, the company is nothing but a scamWorse is that its crimes are likely not perpetrated in house (other than neglecting to do anything about scammer)They simply allow scammers to do as they will, which costs those sincerely looking for services and/or seeking employment both money and timeOnce can only imagine how much money Thumbtack Incmakes by NOT doing more, if anything, to stop those who post fake job requests on their siteIt is incredible that such an entity can operate freely in the United StatesNo it is a tragedy
Hello [redacted] ,Thank you for reaching out to us through the Revdex.com about your concernsI would like to address them here.At Thumbtack, we respect the professionals who use our siteThis is why each request that is submitted to us goes through a verification process that is both maual and automatedWith that being said, we encourage all professionals to report anything that looks suspicious and we will look into it right awayWe do not allow fake requests on Thumbtack and reserve the right to take action if they are foundWe want the professionals who use Thumbtack to get hired as often as possibleThis is why we have created articles that are based in research to help professionals get hiredThese articles can be seen in a section of our website called our Pro Center here: [redacted] /We also have hired and trained a top quality customer support team to help professionalsThey can be reached at [redacted] and support [redacted] We encourage any professionals who are struggling to get hired on Thumbtack or who have questions to reach out to usWe are happy to helpSincerely,***Thumbtack [email protected] [redacted]
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