Thunder Bay Intern'l Airports Auth. Inc.

Our response to *** *** was that we were unable to honor a claim that Tobin Transport was at fault for stains on the carpetThis delivery was defined as Threshold level of service as designated by our client ***The level of service we should provide as defined by *** is:“Deliver into
First room of the Home, Signature Required, No Unpack".We disagree with *** ***'s contention that she, ".....emailed Tobin dozens of times to try and resolve this issue....." To date, we have received email messages and three phone calls from herWe acknowledge that we did not respond to *** ***'s final email where she indicated that she was not satisfied with our decisionWe have enclosed a copy of the delivery receipt signed by the customerPlease note that Alexis Strong signed the document and checked "No" on box #confirming that no damage was done to the property during deliveryIt is not clear to us what was or is on the carpet that has left the yellow marks that *** *** has discoveredIt is impossible to discern the source or the time table as to when the stains may have appeared on the carpetThere is no evidence to support that Tobin Transport delivery personnel stained the carpet with the yellow marks revealed in the photos provided to us by *** ***, therefore we must deny her claim

Revdex.com:At this time, I have not been contacted by D.CPool Company regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by D.CPool Company regarding complaint ID ***.Sincerely,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I checked the box before I saw the damage. I signed the paperwork in my kitchen and the damage was by the front door. I noticed the stains very quickly after the movers left and called immediately, all of this is documented. I take off my shoes at the front doorThey are the only people who entered the apartment with their shoes still on. But above all else, I had only lived in the apartment a few days --- the carpet was brand new!! I would never send emails and call times and file several complaints with the Revdex.com, if I did not 100% believe they are responsibleI have never gone to these lengths before but I have also never felt so strongly and been so frustrated by a company and how they conduct business.I have since tried everything imaginable to clean these stains and they just will not come up I do not want to continue battling with Tobin, I really just want this resolved fairly. Regards,
*** ***