Thunder Bay Intern'l Airports Auth. Inc.

Revdex.com:At this time, I have not been contacted by D.C. Pool Company regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by D.C. Pool Company regarding complaint ID [redacted].Sincerely,
[redacted]

Our response to [redacted] was that we were unable to honor a claim that Tobin Transport was at fault for stains on the carpet. This delivery was defined as Threshold level of service as designated by our client [redacted]. The level of service we should provide as defined by [redacted] is:“Deliver into...

First room of the Home, Signature Required, No Unpack".We disagree with [redacted]'s contention that she, ".....emailed Tobin dozens of times to try and resolve this issue....." To date, we have received 7 email messages and three phone calls from her. We acknowledge that we did not respond to [redacted]'s final email where she indicated that she was not satisfied with our decision. We have enclosed a copy of the delivery receipt signed by the customer. Please note that Alexis Strong signed the document and checked "No" on box #3 confirming that no damage was done to the property during delivery. It is not clear to us what was or is on the carpet that has left the yellow marks that [redacted] has discovered. It is impossible to discern the source or the time table as to when the stains may have appeared on the carpet. There is no evidence to support that Tobin Transport delivery personnel stained the carpet with the yellow marks revealed in the photos provided to us by [redacted], therefore we must deny her claim.