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Thunder Carrier Services

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Thunder Carrier Services Reviews (3)

The complaint in question deals with our ability to fund this Client in a manner which is acceptable to themThey bank with a smaller institution whose wire cutoff times are much earlier than the Federal cutoffThis early cutoff makes it difficult for us to process same day requests consistently
We have explained this to the Client and the instance in question was the first time a payment was delayedWe never charge a termination fee and allow Clients to come and go at willThis Client has elected to move to another company and we are assisting him with this process

Am having the Same trouble they say there going to do something and they don't do it. Kind of what you would expect from a teenager. I would not work with these people not less you like high blood pressure.

Review: I began with this company earlier this year. At that time, they were smaller and needed business. Now that they have grown, they no longer have time for smaller companies.

Their business is to factor invoices. You tell them when and how you want your money, they are supposed to comply.

When they see that your company will not let them nickel and dime you (fuel advance fees, higher than normal wire transaction costs, same day processing fees) they delay your payments.

I specifically asked to get a bank wire yesterday 11-24 and if there were any delays or issues to contact me. Instead, they contact me by email to say I am missing some paperwork (which I was not), so I resent it (a second time).. Then I call to see what is going on... They agree they dropped the ball and should have been more professional. So I hang up telling them I am very unhappy with their services. This is only maybe their 5th time they choose to ignore a direct request.

I call today 11-25-14 (the next day) to find where my wire is. I am told it was not sent because they decided for me that it would be $25 cheaper to process the next day. Well I live on the east coast 3 hours ahead of them. (They think its ok to send wires thru at 5pm eastern as if a bank picks up wires all night long)

Instead of me getting a wire later than usual, I dont get one at all. [redacted] tells me he doesn't like doing business with my company, I should find another, and he will not process my day old invoices that were supposed to be wired a day ago. Basically turning our business relationship into an area where they can take advantage of us. They know we are expecting nearly $3500 of invoices and choose to not send it because they know we are in need of it.

To turn your back on a company that you have an agreement with to fund them is completely unprofessional and childish.Desired Settlement: They should finish the job I requested and contractually let me leave their company without any penalties or holdups

Business

Response:

The complaint in question deals with our ability to fund this Client in a manner which is acceptable to them. They bank with a smaller institution whose wire cutoff times are much earlier than the Federal cutoff. This early cutoff makes it difficult for us to process same day requests consistently. We have explained this to the Client and the instance in question was the first time a payment was delayed. We never charge a termination fee and allow Clients to come and go at will. This Client has elected to move to another company and we are assisting him with this process.

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Description: Factoring Service

Address: 2433 Impala Dr, Carlsbad, California, United States, 92010

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