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Thunder Elite All Star Cheerleading Inc

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Thunder Elite All Star Cheerleading Inc Reviews (1)

Thank you for the notification. Please see our response attached. Please let us know if you need any additional information.Best regards,Management at Thunder Elite
To Whom It May Concern: This letter is our rebuttal to the complaint that you received 7/11/2015 ID #[redacted]. This customer had three...

children in our program for the 2014-2015 cheerleading season. We never received any written or verbal complaint from this customer throughout the cheer season. We do not “make” anyone sign a contract. If they want their child to participate in cheerleading in our program they are given a season long contract stating that if they break the 12 month contract they will be charged a $750.00 separation fee. The parents are all given this contract upon signing up for cheer. We have copies at any time throughout the season they can have as many copies as they wish. This customer was in fact given three copies for each one of her children. The money raised from the Christmas baskets was indeed spent on the team that raised the money. We had an end of the year ice cream party for all the kids on the team and for their friends. In fact the company paid for the reminder of the party since enough was note raised from the baskets. None of those funds were spent on any other team. Again I never had once complaint from this customer regarding this matter. When we chose to let one of our coaches go she was in deed given the opportunity to finish the season with her team. We didn’t fire her we just told her due to her commitment to her team we wouldn’t be renewing her contract for the next season. She began cussing and chose not to stay. No other coaches were given special treatment in fact all the staff took on more work to make sure the kids had a successful season. Again no complaint from this parent at all about the situation. Everyone on the team was told about their coach that same night she walked out. This customer was informed just like the rest of our customers that after their final competition practice goes to once a week for the remainder of the contract. Some kids go do other sports, some work hard to get more skills for the next season, or age out it is up to each family if they continue to participate after the last competition but the signed contract is for one full year. Please also see the attached e-mail sent from our customer about her kiddos not coming to the last month of practice. She also mentions signing up again for the next season. I don’t think this is someone who indeed had all these problems, I think it is someone who didn’t want to pay the last month tuition because her kids chose to do something different. She has also done a charge back on the payments through Visa. They settled it after we sent the e-mails and contracts and they returned our money to us for her last month of tuition. Thank you so much for your time in this matter. I can assure you we run a great business and always keep our kids best interest at heart. Sincerely, Candy May S[redacted]
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

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Address: 11810 SE Jennifer St, Clackamas, Oregon, United States, 97015-9012

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