Thunder Marine, Inc.

I am rejecting this response because:10-12-I joined membership and was accepted which I still have an email stating this for the smartshopper club and the code I used was phbnot phbif they do not honor their own coupon which I am a member of I will not honor my debt of $with them seems fair they forfeit my trust with them so I forfeit my responcibiliy to pay themthis was thier error or oversite on limition of coupon and not noted and I did try other codes they do not work either which was emailed to me october 12-the other ones which btw they did email me those codesthey are trying to make an escape goat out of me whic I will not tolerate in any matterOrder DetailsItem DescriptionQuantityItem PriceSubtotal 6-Piece BBQ Condiments Set Item# 24217here is an attached text copy of the CONFIRMAtion EMAIL I STILL HAVE THAT WAS EMAILED OT ME $4.99$4.99ORDER SUMMARYMerchandise Total:$4.99Shop Smart Club Membership Fee:$EARLY HOLIDAYS SAVINGS! ($0.50) Standard Shipping Cost: FREE Handling Charge:$Priority Service Plus prompt free replacement for orders lost in transit $Order Total: $

I have investigated the complaint from Ms***, and found that the order was placed on October 13, 2014. The order totaled $which as placed on her "Shop Now" payment plan. The order was shipped to the customer on October 16, 2014, with the first payment due on November 16,
2014. The late charges and finance fees were added monthly to her house credit account as no payments were received. We received a call from the customer on December 12, telling us that she would be returning the items. At that time we wrote off the late fee of $and the finance charge of $.98. We did not receive the merchandise back until January 21, 2015, which caused charges for December and January.The return was processed for only one of our item - but I have invested and given her credit today for the second one she said she returned, as a courtesy. I have also written off the remaining finance charges and late fees and when this is processed will bring her balance to $0.?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have received and investigated the complaint from Ms***and I apologize for the inconvenience that we have caused herI have deleted her name from our mailing list, and will have it added to our "hot list" to make sure that all future catalogs are stoppedSincerely,*** ***Director
of Order Services

I have received and investigated the complaint from Ms. [redacted].  While the credit account is for our company, the credit processing is done by our credit department.  I have been in contact with them and it has been explained that because of there were two orders placed on February...

3, and then more on February 5, 9, 10 11, 12 and 13, there system red flags the account as possible fraud.  In order to protect the customer a letter is sent and up front payment is requested which guarantees the orders being placed by the account owner.Ms. [redacted] explained that she did call and authorize the orders, but until payment is made the account will be looked at closely.  When the number of down payment orders on hold goes above three, the orders are canceled, which is what happened on this account.  Currently two open orders awaiting down payment are being held.  Order # [redacted] with a balance of $33.92 and [redacted] with a balance of $149.82.  I have been told that these orders will not be released without payment.  These order must be released through our credit department.  They can be reached at ###-###-####.I apologize for the inconvenience we have caused, but it is with her identity safety in mind.Sincerely,[redacted]Director of Order Services

I have received and investigated the complaint from Ms. [redacted] regarding our catalogs.  I have marked her name and address to suppress future mailings.  Our catalogs are preprinted, and one may already have been mailed to her.  I have also added her name and address to our "hot list"...

to ensure that she no longer be sent the catalogs.  I am sorry for the content of the catalog, but we have a lot of customers who wish to purchase these items.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I want to apologize for the delay in responding, but needed to wait for a reply from our credit department. The order in question was released from credit hold, and approved for shipping.  Unfortunately, we are out of stock and at this time we are unable to get any more.  A letter regarding this was mailed to her on June 30, 2015.I also se that another order was placed and released for shipping on July 4, 2015 and is currently being packed by out warehouse.I was advised by our credit department that orders placed within 15 days, triggers a system hold.  They acknowledge this Ms. [redacted] is an excellent customer, but if more than two orders are placed within that 15 day window, the system could generate a hold until down payment is received.

I have investigated the complaint from Ms. [redacted] and have found that the item she kept from the order was the Extra Large Heating Pad and she was charged $25.49 for that item.  I issued a refund of the $7.99 label charge as the item returned was defected.  I also issued credits to...

the account for the late fee and the finance fee, and deducted $6.00 from the original postage that was charged.These credits will be processed tonight and leave her account with the balance of $34.43.I apologize for the inconvenience we have caused this customer, and look forward to her future business.Sincerely,[redacted]Director of Order Services?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The notice of coupon abuse was for coupon 1PHB1 only.  As stated, this coupon is for members of our "Passport to Health" plan only.  Those members get 5 coupons for $10.00 upon trying the membership.  Ms. [redacted] was never offered this membership or mailed these coupons but did use the code on 12 occasions.     Our website did show this coupon code and we did honor the 12 orders with a 10% discount.  We have since fixed the site, and as I said our system no longer allows this code to be used when a membership in Passport to Health has not been purchased.  Passport to Health offers discounts in healthcare expenses, and has a monthly cost of $29.99.On 10/12 Ms. [redacted], placed an order through a special e-mail and received a 10% discount on her order - The code for that particular special was CWEHSV.  On that order she also purchasde a Shop Smart Membership which will entitle her to a 5% discount on every order placed after that for 1 year.  The cost of this is $9.99 and at the end of the year, if the savings is not $9.99 - the balance is refunded to the customer.  This is not the same as the Passport to Health membership.I sincerely hope that this explanation clears any misunderstandings.  I was not clear in the response and did not name the membership program that the coupon 1PHB1 belonged to and I do apologize.  As a courtesy, we will not be charging Ms. [redacted] the $9.99 enrollment fee for our Shop Smart Club, but she will receive the 5% discount on orders she places with us, or she can choose to use our future sale promotions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]     I would like to make a statement for the Revdex.com to put on file regarding Carol Wright Gifts and the rather "poor excuse" for not refundingme my full refund "until I placed a complaint with the Revdex.com"!   This company does business in an unorthodox fashion to be polite!  They have a spokes personthat responded to my complaint and made it look like it was "all my fault" that I did not receive a full refund at the time! I am thankful that to the Revdex.com that Iwas able to receive my full refund as the company received their merchandise back and my refund should have been fully restored as they got back theirmerchandise! As for the return postage that should have been supplied by the company due to the fact that the product "was not as advertised and did notwork"!  I will see that I do not do business with this company ever, again nor my relatives & friends! Thanks once again to the Revdex.com for your support regarding mycomplaint as I am a senior and on a "fixed income", every dollar counts. Mr. [redacted]

I have received the complaint from Mr. [redacted], in reference to our preapproved credit offers.  I have attached a copy of the terms and conditions of these offers that was attached to the back of the catalog.  The prescreening happens prior to the customer sending in an order.  When the...

order is received it is reviewed by our credit department.  At that time they make a decision to approve based on certain criteria.  At the time the order was placed, they were willing to ship your order, providing you made a 50% upfront payment.  Please call our credit department for more information if needed.  The number is ###-###-####. Sincerely,[redacted]Director of Order Services

I am in receipt of the complaint concerning your displeasure with our selling of adult comfort items in our catalog.  I am sorry that these items offended you.  Please know these products are sold to many of our senior population in the United States.  These items are very sensitive...

and it allows our senior customers to make these purchases in the privacy of their homes, without have to go to the store. While I know we cannot please everyone, I respect your desire to be removed from our mailing list and our Customer Service Department has removed you per your request. SincerelyPat N[redacted]Director of Order Services

I have received and investigated the complaint from Mr. Zera.   Since the item was defective a full refund should have been issued when he called and spoke to our Customer Service representative.I have issued a full credit of $28.93 on to his Visa card.  I apologize for the...

inconvenience that we have caused and the agent who handled the original call will be informed of his error.  Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I waited a few days to respond to see if I indeed had been removed, and it seems to be true. Thank you for your assistance in this regard.
Regards,
[redacted]

I have received and investigated the complaint and found that the balance on her account was for a membership in our [redacted], which she agreed to when a call was made to her by our customer service agent on May 19, 2016.  Ms. [redacted] spoke with our credit department and our customer...

service department on December 1, 2016, and a full refund was issued for this membership.  On December 2, 2016 a refund check was processed in the amount of $30.66.  The current balance on her account is $0.The new order placed on 11/29/16 was processed and shipped today.  When posted the balance on the account will be $54.91.I apologize for any inconvenience we have caused, and if I can be of any further assistance, please contact me directly.Sincerely,[redacted]Director of Order Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have investigated the complaint from Ms. [redacted], and found that on her order of November 5, 2015, she was not charged a shipping charge.  She was charged our normal handling charge of $5.90.  Our website does say that all orders will include this charge.  As a courtesy for her...

inconvenience I have issued a credit to her [redacted] for this charge. If I can be of any further assistance, please contact me directly. Sincerely,[redacted]Director of Order Services