Thunder Marine

I have received and investigated the complaint from Ms*** The order was placed on August 22, and was received by the customer on September 8, When we received a call on September 23, advising us that she lost the return label provided with the shipment Since customer satisfaction is guaranteed, a new return label was provided and sent on September 24, In order to issue a refund or replacement it is necessary for the customer to return the damaged or defective item We heard from Ms [redacted] again on October 9, requesting a second return label This was mailed on October 10, On November 24, 2014, we heard from her again regarding the balance on her account, at that time she was told that credit would be issued upon receipt of the item to be returned Since the item is personal, I have waived the need to return and have issued a credit to her account for the total purchase I have also written of the finance and late fees that were added to her account When this is processed she will have a credit balance of $for the payments made on the account This is a one time courtesy In the future if items are purchased they do need to be returned to us if credit is required.Sincerely, [redacted] Director of Order Services

I have received and investigated the complaint from Ms [redacted] We send our customers who have been offered and accepted trial memberships in our Passport to Health plan The coupon is coded PHB The coupon is for their use only.Ms [redacted] has never been offered a membership and it appears that she found the coupon code on another website and used it When we were made aware that someone other than our company had published the coupon code, our computer system stopped accepting them unless the account shows activity in a membership..As a web customer, Ms [redacted] will be offered other sale promotions, which she can take advantage of These will be presented in the form of special e-mails addressed to our customers only

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory for now Note that I have asked to be removed many times before online and on the phone, and I'm still receiving your catalogsIf I still get your catalogs or any marketing mailings in the future, I will file another Revdex.com complaint and refer to this one as the first one I filed with the Revdex.comThis needs to stop NOWIt's a waste of your money and paper Thanks, [redacted]

The notice of coupon abuse was for coupon 1PHBonly As stated, this coupon is for members of our "Passport to Health" plan only Those members get coupons for $upon trying the membership Ms [redacted] was never offered this membership or mailed these coupons but did use the code on occasions Our website did show this coupon code and we did honor the orders with a 10% discount We have since fixed the site, and as I said our system no longer allows this code to be used when a membership in Passport to Health has not been purchased Passport to Health offers discounts in healthcare expenses, and has a monthly cost of $29.99.On 10/Ms [redacted] , placed an order through a special e-mail and received a 10% discount on her order - The code for that particular special was CWEHSV On that order she also purchasde a Shop Smart Membership which will entitle her to a 5% discount on every order placed after that for year The cost of this is $and at the end of the year, if the savings is not $- the balance is refunded to the customer This is not the same as the Passport to Health membership.I sincerely hope that this explanation clears any misunderstandings I was not clear in the response and did not name the membership program that the coupon 1PHBbelonged to and I do apologize As a courtesy, we will not be charging Ms [redacted] the $enrollment fee for our Shop Smart Club, but she will receive the 5% discount on orders she places with us, or she can choose to use our future sale promotions