Thunder Mountain Log Works

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I am responding to let you know we have resolved the matter. We have received the appropriate paperwork regarding the theft/loss of the violin and have contacted the bank to stop contact with the customer. There wasn’t ever a collection company involved in the matter but rather letters
from the bank that collects the payments asking for new auto debit information to bring the account current with the payments that were behind. Unfortunately, we thought this issue had been resolved before this by an employee that is no longer with us. It wasn’t until receiving your letter that we found out this wasn’t resolved. We have contacted the customer, resolved the issue and both parties are satisfied with the resolution.If you have questions, please contact me. Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]