Thunderbird Auto Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On December 27, I took my *** Truck to *** *** due to check engine lightThe truck was bought from the dealer ship with only miles and never had any major problems with it*** *** checked it and had different codes they were P0430, P0304, and PSee attachments for proof of original receipts.From the codes that they gave me of the probable cause I worked on some first code Pwhich detected the Crank Sensor which I replaced. (See attachment of proof of purchase) The second code Pdetected Fault-Spark Plugs, Ignition Wires, which I replaced as well(See attachment of proof of purchase) After replacing these parts the truck was still not working properly and I decided to take it to a professional to have it checked outWhen I took the truck in to Thunderbird Auto Repair on January 05, I specified to *** what I had changed according to the possible problems of the codes they gave me at *** *** told me that he would check the truck first and the codesThis was Monday January 5, *** called me the same day saying that to solve the problem he would need to change the crank shaft and told me it would cost me $and that it would take him a day to do itHe didn’t call me back in the time agreed onI actually had to call him on Thursday like I stated on the original complaint and still had no response as if he was just giving me the run around On that day he told me that that had not solved the problem, that he would check the Injectors NOT replaced themOn Friday hetold me that didn’t solve the problem either That the problem was the engine needed to be rebuild due to a piece of metal that he said he found inside the valve cover on bank #2. (As he states on the original receipt he send Revdex.com) At that time I called *** *** and asked them the possibilities of what *** was telling me*** *** told me that that couldn’t be possibleAt this point I told *** I was going to pick up the truck. *** mention again that the engine had to be rebuild and he said that I could pick up the truck and that the amount due was $At this point is when I contact Revdex.com and filed the complaint for all the lies and time lossBefore paying the amount due I told *** of how unsatisfied I was with the service and that I would file the complaint with Revdex.com that’s when he told me that he was going to charge me $1159.44 insteadThen I took the truck in to *** *** to have it checked outHere they gave me the same codes *** *** had giving me on December That the only problem the truck had was the CatalyticSee attachment for proof of codes given by *** ***.Thunderbird Auto Repair was trying to charge me $1518.12 plus whatever more they would charge to rebuild the engine to the truck when that wasn’t even the problem. I showed a *** *** Mechanic the part that *** said he found inside the valve cover and he told me that there was no way that part would fit in there. Then I took the truck to *** Fleet Service where they checked the pressure to the pistons and told me that they were working properly no need to rebuild engineAnd that the part that ***said he found inside the valve cover would not fit in there*** worked on the truck according to the codes given by *** *** and *** *** which fixed the problem of the truckI am very dissatisfied with the poor service given to me at Thunderbird Auto RepairDue to the lies of parts in engine that had supposedly damage pistons and had to get engine rebuildWhich was not the issue the truck hadFor the amount of things replaced on the truck that were unnecessary and was charged for them. For example the spark plug cables were replaced by me before taken to Thunderbird Auto Repair if *** had mention anything of him changing those I would have told him that they had life time warranty because they were bought at *** *** and they would have replaced themSpark plugs were new as well when I took it inSeven different things were replaced on the truck without being necessary when the only problem with it was the CatalyticI shouldn’t off been charged with all of these due to the reason that I didn’t approve for it to be doneIt just seemed that they were trying to guess the problem the truck had instead of really knowing what the problem wasI’m also upset in the way that they told me that they would not take my Visa bank card or a check that my payment had to be cash only. This is upsetting because on the entrance of the business it specifies they take all major credit cards
Regards,*** ***

Mr..*** is not speaking with the truth.to begin with, Mr*** accepts that after he went to auto zone to retrieve the codesAuto zone told him that one code could be caused by various engine componentsFor example code ppossible causes: wiring,crankshaft sensor, camshaft sensor, mechanical fault (distribuitor).he did replaced the crankshaft sensor but he did not fixed the problemWe fixed the problem with a new distribuitor that took care of code p0016.Mr*** does not understand the meaning of crankshaft sensor and CRANKSHAFT because there is no mechanic shop in the USA that would replace a crankshaft for $dollars because that involves taking the engine of the truck and is not a one day jobits a least to working daysI want to clarify that code pwas not present in the computer menu when we start the first diagnostic on Mr*** truck only codes: p0016,p0340,p0302,p0304,pand pare related crankshaft and camshaft they are synchronized but I already explained what we did to fix thatpand ppossible causes: spark plugs, spark plug wires, engine mechanical fault, electrical wiring,ignition system, fuel injectors,E.C.T/MAF sensors,E.C.M (computer).as Mr*** says he replaced spark plugs I replaced the spark plug wires and I replaced the intake gasket because I found a vacum leak and that was part of the possible causesafter we did that the truck was still misfiring on cylinders and so I recommend Mr*** to replaced injectors and and he gave me his authorization to do it.again I asked Mr*** authorization to replace the two injectors and he said do it.also I explained to him that I wasn't 100% sure that that would fix the misfiring problem and he agreed with meto replace one injector we have to remove all the injectors so when I wanted to reuse injectors 1,3,and they did not stay inside the intake manifold because they are hard plastic, so I had to replace them allAfter that, the truck was still misfiring .after that we found a chunk of metal inside the valve cover on the passenger side.I called Mr*** and told him what happened and he wasn't happy with the results and the price and me *** manager I offered to Mr*** to pay for only two injectors instead of six.I left all new fuel injectors installed in his truck did not remove any and Mr*** agreed with methe reason why I didn't took his card as a method of payment is because the credit card machine wasn't functioning because we had some issues with the telephone linesI want to clarify that my goal is always do the best for my customers

I [redacted] manager of thunderbird auto repair spoke to ** [redacted] about his 2007 [redacted] on January 6 2015.he was complaining about two problems on his truck.one of them code p0340 which is crankshaft sensor problem. After getting authorization from [redacted] we replaced the...

distribuitor and that fixed the problem. The other problem was codes p0302 and p0304 which is miss firing on cylinders number two and four.[redacted] told me that he already replaced the spark plugs but when he did that he ripped the spark plug wires and I had to put a new set of wires. After that,was still miss firing the same cylinders. Since the truck had 140165 miles and its a working truck I recommend [redacted] to replace fuel injectors two and four, [redacted] authorized the job.but the fuel injectors are hard plastic once you take them out you cannot reuse them, so I replaced six new injectors but [redacted] refused to pay for six injectors and he only got charged for two.I have the original invoice and [redacted] has a copy and I can prove what im saying, I will fax you a copy of the original invoice because his lying on the job that he said we did and his lying on the amount he got charged. after we changed the fuel injectors cylinders two and four were still miss firing. We removed valve cover on passenger side and we found a big chunk of metal that shouldn't be there causing internal damage to the engine. I have the old parts in my possession and receipts that can prove what im saying is true.by the way in three years since I opened this shop this is the first complain for this shop.

Mr..[redacted] is not speaking with the truth.to begin with, Mr. [redacted] accepts that after he went to auto zone to retrieve the codes. Auto zone told him that one code could be caused by various engine components. For example code p0016 possible causes: wiring,crankshaft sensor, camshaft sensor, mechanical fault (distribuitor).he did replaced the crankshaft sensor but he did not fixed the problem. We fixed the problem with a new distribuitor that took care of code p0016.Mr. [redacted] does not understand the meaning of crankshaft sensor and CRANKSHAFT because there is no mechanic shop in the USA that would replace a crankshaft for $450.00 dollars because that involves taking the engine of the truck and is not a one day job. its a least 2 to 3 working daysI want to clarify that code p0430 was not present in the computer menu when we start the first diagnostic on Mr. [redacted] truck only codes: p0016,p0340,p0302,p0304,p0016 and p0340 are related crankshaft and camshaft they are synchronized but I already explained what we did to fix that. p0302 and p0304 possible causes: spark plugs, spark plug wires, engine mechanical fault, electrical wiring,ignition system, fuel injectors,E.C.T/MAF sensors,E.C.M (computer).as Mr. [redacted] says he replaced spark plugs . I replaced the spark plug wires and I replaced the intake gasket because I found a vacum leak and that was part of the possible causes. after we did that the truck was still misfiring on cylinders 2 and 4 so I recommend Mr. [redacted] to replaced injectors 2 and 4 and he gave me his authorization to do it.again I asked Mr. [redacted] authorization to replace the two injectors and he said do it.also I explained to him that I wasn't 100% sure that that would fix the misfiring problem and he agreed with me. to replace one injector we have to remove all the injectors so when I wanted to reuse injectors 1,3,5 and 6 they did not stay inside the intake manifold because they are hard plastic, so I had to replace them all. After that, the truck was still misfiring .after that we found a chunk of metal inside the valve cover on the passenger side.I called Mr. [redacted] and told him what happened and he wasn't happy with the results and the price and me [redacted] manager I offered to Mr. [redacted] to pay for only two injectors instead of six.I left all new fuel injectors installed in his truck did not remove any and Mr. [redacted] agreed with me. the reason why I didn't took his card as a method of payment is because the credit card machine wasn't functioning because we had some issues with the telephone lines. I want to clarify that my goal is always do the best for my customers

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On December 27, 2014 I took my 2007 [redacted] Truck to [redacted] due to check engine light. The truck was bought from the dealer ship with only 15 miles and never had any major problems with it. [redacted] checked it and had 3 different codes they were P0430, P0304, and P0016. See attachments for proof of original receipts.From the codes that they gave me of the probable cause I worked on some first code P0016 which detected the Crank Sensor which I replaced.  (See attachment of proof of purchase) The second code P0304 detected Fault-Spark Plugs, Ignition Wires, which I replaced as well. (See attachment of proof of purchase) After replacing these parts the truck was still not working properly and I decided to take it to a professional to have it checked out. When I took the truck in to Thunderbird Auto Repair on January 05, 2015 I specified to [redacted] what I had changed according to the possible problems of the codes they gave me at [redacted] told me that he would check the truck first and the codes. This was Monday January 5, 201. [redacted] called me the same day saying that to solve the problem he would need to change the crank shaft and told me it would cost me $450.00 and that it would take him a day to do it. He didn’t call me back in the time agreed on. I actually had to call him on Thursday like I stated on the original complaint and still had no response as if he was just giving me the run around.  On that day he told me that that had not solved the problem, that he would check the Injectors NOT replaced them. On Friday hetold me that didn’t solve the problem either.  That the problem was the engine needed to be rebuild due to a piece of metal that he said he found inside the valve cover on bank #2.  (As he states on the original receipt he send Revdex.com) At that time I called [redacted] and asked them the possibilities of what [redacted] was telling me. [redacted] told me that that couldn’t be possible. At this point I told [redacted] I was going to pick up the truck.  [redacted] mention again that the engine had to be rebuild and he said that I could pick up the truck and that the amount due was $1518.58. At this point is when I contact Revdex.com and filed the complaint for all the lies and time loss. Before paying the amount due I told [redacted] of how unsatisfied I was with the service and that I would file the complaint with Revdex.com that’s when he told me that he was going to charge me $1159.44 instead. Then I took the truck in to [redacted] to have it checked out. Here they gave me the same codes [redacted] had giving me on December 27. That the only problem the truck had was the Catalytic. See attachment for proof of codes given by [redacted].Thunderbird Auto Repair was trying to charge me $1518.12 plus whatever more they would charge to rebuild the engine to the truck when that wasn’t even the problem.  I showed a [redacted] Mechanic the part that [redacted] said he found inside the valve cover and he told me that there was no way that part would fit in there.  Then I took the truck to [redacted] Fleet Service where they checked the pressure to the pistons and told me that they were working properly no need to rebuild engine. And that the part that [redacted]said he found inside the valve cover would not fit in there. [redacted] worked on the truck according to the codes given by [redacted] and [redacted] which fixed the problem of the truck. I am very dissatisfied with the poor service given to me at Thunderbird Auto Repair. Due to the lies of parts in engine that had supposedly damage pistons and had to get engine rebuild. Which was not the issue the truck had. For the amount of things replaced on the truck that were unnecessary and was charged for them.  For example the spark plug cables were replaced by me before taken to Thunderbird Auto Repair if [redacted] had mention anything of him changing those I would have told him that they had life time warranty because they were bought at [redacted] and they would have replaced them. Spark plugs were new as well when I took it in. Seven different things were replaced on the truck without being necessary when the only problem with it was the Catalytic. I shouldn’t off been charged with all of these due to the reason that I didn’t approve for it to be done. It just seemed that they were trying to guess the problem the truck had instead of really knowing what the problem was. I’m also upset in the way that they told me that they would not take my Visa bank card or a check that my payment had to be cash only.  This is upsetting because on the entrance of the business it specifies they take all major credit cards.  

Regards,[redacted]

I [redacted] manager of thunderbird auto repair spoke to ** [redacted] about his 2007 [redacted] on January 6 2015.he was complaining about two problems on his truck.one of them code p0340 which is crankshaft sensor problem. After getting authorization from [redacted] we replaced the...

distribuitor and that fixed the problem. The other problem was codes p0302 and p0304 which is miss firing on cylinders number two and four.[redacted] told me that he already replaced the spark plugs but when he did that he ripped the spark plug wires and I had to put a new set of wires. After that,was still miss firing the same cylinders. Since the truck had 140165 miles and its a working truck I recommend [redacted] to replace fuel injectors two and four, [redacted] authorized the job.but the fuel injectors are hard plastic once you take them out you cannot reuse them, so I replaced six new injectors but [redacted] refused to pay for six injectors and he only got charged for two.I have the original invoice and [redacted] has a copy and I can prove what im saying, I will fax you a copy of the original invoice because his lying on the job that he said we did and his lying on the amount he got charged. after we changed the fuel injectors cylinders two and four were still miss firing. We removed valve cover on passenger side and we found a big chunk of metal that shouldn't be there causing internal damage to the engine. I have the old parts in my possession and receipts that can prove what im saying is true.by the way in three years since I opened this shop this is the first complain for this shop.

Review: I [redacted] took my 2007 [redacted] truck to fix due to check engine on. [redacted] Manager told me he would check it out . [redacted] called me to let me know he would have to change the crank shaft that it would be ready in a day and that it would cost $450.00. that was a Monday did hear from him called him Thursday [redacted] the secretary said he was out test driving a car that he would called me back. On Friday I called to check another man answer said [redacted] was out test driving a car. I told him if dint hear or if he dint call I was going to go pick my truck up with a towing truck. [redacted] called and told me he had change the part but dint fix the problem. he would change the fuel injection that he would call me back when it was ready. On Saturday [redacted] called and said it he changed the parts but dint work . He said he open the heads and found a water part inside if the pistons that it was inside there and dint know why or who put it inside . I told him I was going to pick my truck up and take it somewhere else . He said it would be ok but it was $1500 dollars when I picked it up . He never told me how much more it would be to what he said changing more parts or even if he did. The truck its doing the same thing as I took it in.Desired Settlement: refund all money due the truck its doing the same as what I took it in. He was just guessing on the problem

Business

Response:

I [redacted] manager of thunderbird auto repair spoke to [redacted] about his 2007 [redacted] on January 6 2015.he was complaining about two problems on his truck.one of them code p0340 which is crankshaft sensor problem. After getting authorization from [redacted] we replaced the distribuitor and that fixed the problem. The other problem was codes p0302 and p0304 which is miss firing on cylinders number two and four.[redacted] told me that he already replaced the spark plugs but when he did that he ripped the spark plug wires and I had to put a new set of wires. After that,was still miss firing the same cylinders. Since the truck had 140165 miles and its a working truck I recommend [redacted] to replace fuel injectors two and four, [redacted] authorized the job.but the fuel injectors are hard plastic once you take them out you cannot reuse them, so I replaced six new injectors but [redacted] refused to pay for six injectors and he only got charged for two.I have the original invoice and [redacted] has a copy and I can prove what im saying, I will fax you a copy of the original invoice because his lying on the job that he said we did and his lying on the amount he got charged. after we changed the fuel injectors cylinders two and four were still miss firing. We removed valve cover on passenger side and we found a big chunk of metal that shouldn't be there causing internal damage to the engine. I have the old parts in my possession and receipts that can prove what im saying is true.by the way in three years since I opened this shop this is the first complain for this shop.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.On December 27, 2014 I took my 2007 [redacted] Truck to [redacted] due to check engine light. The truck was bought from the dealer ship with only 15 miles and never had any major problems with it. [redacted] checked it and had 3 different codes they were P0430, P0304, and P0016. See attachments for proof of original receipts.From the codes that they gave me of the probable cause I worked on some first code P0016 which detected the Crank Sensor which I replaced. (See attachment of proof of purchase) The second code P0304 detected Fault-Spark Plugs, Ignition Wires, which I replaced as well. (See attachment of proof of purchase) After replacing these parts the truck was still not working properly and I decided to take it to a professional to have it checked out. When I took the truck in to Thunderbird Auto Repair on January 05, 2015 I specified to [redacted] what I had changed according to the possible problems of the codes they gave me at [redacted]. [redacted] told me that he would check the truck first and the codes. This was Monday January 5, 201. [redacted] called me the same day saying that to solve the problem he would need to change the crank shaft and told me it would cost me $450.00 and that it would take him a day to do it. He didn’t call me back in the time agreed on. I actually had to call him on Thursday like I stated on the original complaint and still had no response as if he was just giving me the run around. On that day he told me that that had not solved the problem, that he would check the Injectors NOT replaced them. On Friday hetold me that didn’t solve the problem either. That the problem was the engine needed to be rebuild due to a piece of metal that he said he found inside the valve cover on bank #2. (As he states on the original receipt he send Revdex.com) At that time I called [redacted] and asked them the possibilities of what [redacted] was telling me. [redacted] told me that that couldn’t be possible. At this point I told [redacted] I was going to pick up the truck. [redacted] mention again that the engine had to be rebuild and he said that I could pick up the truck and that the amount due was $1518.58. At this point is when I contact Revdex.com and filed the complaint for all the lies and time loss. Before paying the amount due I told [redacted] of how unsatisfied I was with the service and that I would file the complaint with Revdex.com that’s when he told me that he was going to charge me $1159.44 instead. Then I took the truck in to [redacted] to have it checked out. Here they gave me the same codes [redacted] had giving me on December 27. That the only problem the truck had was the Catalytic. See attachment for proof of codes given by [redacted].Thunderbird Auto Repair was trying to charge me $1518.12 plus whatever more they would charge to rebuild the engine to the truck when that wasn’t even the problem. I showed a [redacted] Mechanic the part that [redacted] said he found inside the valve cover and he told me that there was no way that part would fit in there. Then I took the truck to [redacted] Fleet Service where they checked the pressure to the pistons and told me that they were working properly no need to rebuild engine. And that the part that [redacted]said he found inside the valve cover would not fit in there. [redacted] worked on the truck according to the codes given by [redacted] and [redacted] which fixed the problem of the truck. I am very dissatisfied with the poor service given to me at Thunderbird Auto Repair. Due to the lies of parts in engine that had supposedly damage pistons and had to get engine rebuild. Which was not the issue the truck had. For the amount of things replaced on the truck that were unnecessary and was charged for them. For example the spark plug cables were replaced by me before taken to Thunderbird Auto Repair if [redacted] had mention anything of him changing those I would have told him that they had life time warranty because they were bought at [redacted] and they would have replaced them. Spark plugs were new as well when I took it in. Seven different things were replaced on the truck without being necessary when the only problem with it was the Catalytic. I shouldn’t off been charged with all of these due to the reason that I didn’t approve for it to be done. It just seemed that they were trying to guess the problem the truck had instead of really knowing what the problem was. I’m also upset in the way that they told me that they would not take my Visa bank card or a check that my payment had to be cash only. This is upsetting because on the entrance of the business it specifies they take all major credit cards.

Regards,[redacted]

Business

Response:

Mr..[redacted] is not speaking with the truth.to begin with, Mr. [redacted] accepts that after he went to auto zone to retrieve the codes. Auto zone told him that one code could be caused by various engine components. For example code p0016 possible causes: wiring,crankshaft sensor, camshaft sensor, mechanical fault (distribuitor).he did replaced the crankshaft sensor but he did not fixed the problem. We fixed the problem with a new distribuitor that took care of code p0016.Mr. [redacted] does not understand the meaning of crankshaft sensor and CRANKSHAFT because there is no mechanic shop in the USA that would replace a crankshaft for $450.00 dollars because that involves taking the engine of the truck and is not a one day job. its a least 2 to 3 working daysI want to clarify that code p0430 was not present in the computer menu when we start the first diagnostic on Mr. [redacted] truck only codes: p0016,p0340,p0302,p0304,p0016 and p0340 are related crankshaft and camshaft they are synchronized but I already explained what we did to fix that. p0302 and p0304 possible causes: spark plugs, spark plug wires, engine mechanical fault, electrical wiring,ignition system, fuel injectors,E.C.T/MAF sensors,E.C.M (computer).as Mr. [redacted] says he replaced spark plugs . I replaced the spark plug wires and I replaced the intake gasket because I found a vacum leak and that was part of the possible causes. after we did that the truck was still misfiring on cylinders 2 and 4 so I recommend Mr. [redacted] to replaced injectors 2 and 4 and he gave me his authorization to do it.again I asked Mr. [redacted] authorization to replace the two injectors and he said do it.also I explained to him that I wasn't 100% sure that that would fix the misfiring problem and he agreed with me. to replace one injector we have to remove all the injectors so when I wanted to reuse injectors 1,3,5 and 6 they did not stay inside the intake manifold because they are hard plastic, so I had to replace them all. After that, the truck was still misfiring .after that we found a chunk of metal inside the valve cover on the passenger side.I called Mr. [redacted] and told him what happened and he wasn't happy with the results and the price and me [redacted] manager I offered to Mr. [redacted] to pay for only two injectors instead of six.I left all new fuel injectors installed in his truck did not remove any and Mr. [redacted] agreed with me. the reason why I didn't took his card as a method of payment is because the credit card machine wasn't functioning because we had some issues with the telephone lines. I want to clarify that my goal is always do the best for my customers