Thunderbird Automart

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ We are sorry for the misunderstanding that the customer may have had regarding this transactionWe double checked the recording from the date of purchase and it was clearly explained and acknowledged by the customer that they would need to present a major credit card at time of travelThis is one of [redacted] rules of the promotional packageHowever, as a matter of good will we have refunded the entire charge of the promotional packageThis was processed on 7-21-Please allow up to days to appear as a credit to the bank account usedAgain, we are sorry for any misunderstanding of the terms of the offer and hope this satisfies the customer's request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm sorry for this misunderstanding and am grateful to GMC/ [redacted] for the refundI also appreciate the Revdex.com for allowing me to air this grievance

Initial Business Response /* (1000, 5, 2015/06/25) */
We have researched this customer and have found that this customer's information was part of a data transfer issue we had in March. Although the report showed that it had, the customer's information did not transfer to [redacted] properly. We...

sincerely apologize for this error. We have refunded the full purchase price to the customer's credit card and have granted the customer the same package that was originally purchased at no charge. Customer will receive confirmation of the complimentary package in the next 10 days. Again we are sorry for the mix up and thankful that the customer brought this to our attention.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the company's response simply because after contacting them twice they claim to not have had any information on me. I asked them to credit my credit card in the amount that they had charged. I don't trust the company and would like a full refund.
Final Business Response /* (4000, 9, 2015/06/30) */
I'm sorry the first response may not have been clear. We did in fact refund in full and allowed the customer to keep the package at no charge. The full amount was refunded on 6/25 as promised. The complimentary travel package is now on file with [redacted] and the customer can call anytime to set reservations. I hope this clears up this issue.
Final Consumer Response /* (2000, 11, 2015/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I accept the company's response. However, I would like to receive information in mail as promised within 10 days.

Initial Business Response /* (1000, 10, 2015/08/10) */
Our records indicate the customer purchased a [redacted] promotion travel offer from GMC Vacations in July 2014 for the amount of [redacted] We are sorry for any confusion regarding this particular transaction. As mentioned before GMC Vacations...

processes hundreds of thousands of transactions annually and as shown has very few complaints. This is due to the fact that we go above and beyond to ensure our customers and clients receive the best possible service. This particular non-refundable package was purchased over a year ago and has expired. In fact because it was so long ago the credit card company will not permit a credit. However, in keeping with our policy to ensure all customers are completely satisfied we have sent payment via check to the customer's address on record in the amount of [redacted] Please allow 15 days for processing and mail service. Once again we apologize for any confusion and hope this is satisfactory to the customer.

Initial Business Response /* (1000, 5, 2015/07/21) */
We are sorry for the misunderstanding that the customer may have had regarding this transaction. We double checked the recording from the date of purchase and it was clearly explained and acknowledged by the customer that they would need to...

present a major credit card at time of travel. This is one of *** rules of the promotional package. However, as a matter of good will we have refunded the entire charge of the promotional package. This was processed on 7-21-15. Please allow up to 30 days to appear as a credit to the bank account used. Again, we are sorry for any misunderstanding of the terms of the offer and hope this satisfies the customer's request.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm sorry for this misunderstanding and am grateful to GMC/ *** for the refund. I also appreciate the Revdex.com for allowing me to air this grievance.

Initial Business Response /* (1000, 6, 2015/04/30) */
Prior to notice from the Revdex.com we have not received a complaint directly from this customer. Given that this promotional offer was sold over a year ago we have been unable to confirm the customer's claims in this case. We can say that we sell...

thousands of promotional packages per month on behalf of our clients and that it is against our policy to sell a promotional package to someone who is not or soon to be the required age to take advantage of the promotional offer. Although it has been over a year, as a matter of good will we have refunded the purchase price of [redacted] and [redacted] to the customer's credit card. Credit processed on 4-30-15. Please allow up to 30 days to be reflected on the account. We apologize for any misunderstanding.
Initial Consumer Rebuttal /* (2000, 8, 2015/05/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for resolving this in a timely fashion