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Thunderbird Collection Specialists Inc.

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Reviews Thunderbird Collection Specialists Inc.

Thunderbird Collection Specialists Inc. Reviews (11)

[redacted] was so rude! I have never been talked to like that before by anyone. He threatened me and when I tried to tell them I was going to have to research the $45.00 bill he Just talked over me. He said he wasn't rude and, "" you know whats rude is not paying yuor bills."" . I will not be doing anything for him but sending a registerd letter today telling him to only contact me by mail. and will send the proof to the hospital that the bill is in question.asked Mr. [redacted] to let me speak and when he would not I told him only to contact me by Mail and that's how he would here from me. I then hung up and he then called me back and then called and left a message at my parents home after I requested to cease calls

The account was reported correctly to BOTH credit bureaus on the same date. We will report again to [redacted] to have the correct the account.

I received a notice from TCS out of the blue, referencing my primary care provider’s office. I contacted the billing number for my primary care doctor. They said I did not have an outstanding balance and that they could not see that anything had been sent to collections. I then called TCS. [redacted] at TCS was very rude. I asked her to please mail me the statements so I could verify they were correct. She said she could only fax them. I do not have access to a secure fax line and told her that I did not know when I would be able to get back to her with a fax number. She responded, “fine, when it’s on your credit report and it bothers you, then call us back.”
I called back and spoke to another individual who was equally rude and said that I needed to “take responsibility and pay my bills.” She claimed that they had set me several notices. While we were on the phone, I noticed that the unit # on my address was incorrect! All previous correspondence had likely been returned. I do take pride in paying bills on time, but I will not be paying these charges without written verification from TCS, *especially* since my primary care provider says that they have not sent anything to collections!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

A representative of this Company called my business and asked to speak with a certain person. I advised that no one by that name worked at our facility. The man went in to a tirade insulting me and insinuating that I was hiding information. Very disturbing.

This company started calling us over a year and a half ago. They claimed that we owed money from a medical bill even though we paid the doctor's office directly. They were rude and very disrespectful. They proceeded to call my husband at work even though we told them on more than one occasion that they were not allowed to do that. They also refused to talk with me, his wife, even though he gave them permission since I am the one that pays the bill. We have been hung up on and have sent them more than once, the documentation that says we are paid in full. They are very sneaky and change their phone numbers. We went 6 months without hearing from them but now they are back in full force. Requested that any correspondence only be done by mail and that our attorney would be involved if they called my husband's place of work again. I asked to speak with a manager after I had been hung up on 4 times within a half hour period. Ralph was very rude and claimed that our conversation was over and that he refused to let me speak with a manager because I was not my husband.

This business treats it's clients like dirt. I have been making regular payments for years and sometime within the last 6 months they moved or changed their mailing address without notifying their clients. I continued to send payments without realizing they were not receiving them. I received a call and immediately went into research mode to find out why they didn't have my payments. My bank advised the payments had been returned. I offered to resend them to the correct address and provided them proof that I had sent them when due. They were rude, mean, nasty and very offensive. They talked over me, called me numerous times throughout the day and tried to trick me into giving them my debit card number. They are awful, they put youon hold continually to get you upset, they yell at you, they talk to you like an it, they try to put words in your mouth, like saying "So, you are going to send 450 a month from now on?" I say no, I am going to continue to send you 25 a month. They are awful, my blood pressure was at stroke level by the time I hung up on them. I never miss a payment, and only did this time due to a move on THEIR PART. They treated me like a criminal. My bloodpressure was stroke level. I had to hang up on them to get them to leave me alone. This is a horrible company, they use horrible abusive tactics and someone should shut them DOWN. They tried to say I didn't fulfill my contract with them, when I did.

I received a bill from TCS,Inc opened it, and found out it was not for me, someone with the same last name. The first lady I talked to insisted that I knew the owner of the bill, and instructed me to get my "story straight, and then call back." before hanging up on me. I called back and asked to speak to a manager. When I finally got one and started to complain, he interrupted and asked " Why did I open mail that was not addressed to me, and then informed me that it was a federal offence to open someone else's mail. All I was trying to do was let them know they has the wrong address? Way to go TCS, INC!

Even after paying the bill that had already been paid by my insurance company they still call or send out notices that I still owe something.

They never invest the time or communicate with the original debt who submitted it in the first place to verify yes . It has been paid .

And they drag there feet on removing any negative marks from your credit report.

Ms. W[redacted] (which probably isn't her real name) is down right rude!!! First off they are calling me during work when I am not allowed to be on my personal cell phone at work. It just so happens that I was on my lunch when she called. Ms. W[redacted] asked for me, and when I confirmed she asked me about a collection for a medical bill that I was unaware of. When I explained that I was unaware of the bill and was not going to pay, and that I was going to call them directly, she said well it will keep showing up on your credit report until you pay it, and I said that's fine I understand. Thats when things somehow went wrong she started getting an attitude... told me to pay my bills and hung up on me. I called back asked what company it was she told me TCS and I asked her what her name was to make sure I was speaking to the same rude person from before. Once she confirmed it was her, I proceeded to tell her how rude she was and that I don't deserve to be treated like this. She told me again that if I would pay my bills that I wouldn't be in this situation. At this point she was telling me that I wouldn't let her speak after she continuously tried interuppting, and going on and on about if I paid my bills. I asked her to email me the collection information so I could contact the debtor directly. She said she could not email that she could only mail it to the 33rd place address. Told her I don't live there anymore, and then she condescendingly barked "well do you want to change it then". RUDE RUDE RUDE!!!!! I will be contacting the debtor directly to find out if this is something that I even owe (since my insurance should have taken care of the bill). From reading all the other complaints it seems like this behavior is across the board for their employees, and incorrectly billing a patient for something that was already paid by the provider has happened before. IF I owe it, I will pay it, however I will not be dealing with TCS to get this issue resolved, and I will also be letting the medical center know that the collections company they are using has horrible business ethics!! I will not even give them the chance to rectify the situation because it will just be a fake attempt at saving face.

My experience with TCS has been horrifying - rude, derogatory, insulting and frankly quite childish - hanging up on me when I told the collector that I couldn't pay the entire balance at one time but that I would like to make payments. By the way, I called them, not the other way around. I am now seeking information on the actual owner of the company - I wonder if he/she even knows how the employees treat the debtors? I was in collections for nearly 10 years, and I always had good results treating people with respect, and accepting partial payments. This place should be investigated and likely shut down.

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Address: 3200 North Hayden Road Suite 110, Scottsdale, Arizona, United States, 85251-6766

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