Thunderbird Motel

Thunderbird motel in Newburg, MdThis motel is an old Motel with alot of problemsRoaches and bedbugsThe handyman/groundskeeper is an alcoholic and a thiefWhen the manager was confronted with the stealing was, what the handyman does after work is not is problem! I stayed here for over 1year and observed the manager many times turning away blacks then 1hour later rent to a white

The past weekend was spent here NO hot water at all First room was filthy dirty with dog hair and soiled bedding Next room was better, but, we now found out the hot water was not working!! Didn't tell us when we checked ingot our credit card charged though NO adjustment for the terrible conditions I'm trying to make people aware of the sub standard conditions at this poorly run business Don't stay there

To Whom It May Concern: The complaintant visited my office the other day.  She didn't read our contract when she signed up and wasn't aware that we charge $2 for every $1000 reduction of the market value.  I explained that other companies also charge a fee for market reductions and...

our fee is the lowest compared to the other companies that charge the fee.  I agreed to waive the fee this year.  The matter has been resolved. Regards,[redacted]

Yes, after I filed the complaint, I decided to stop by the company's office in person. Ms. [redacted] agreed to waive the $80 fee for me this year and I wrote a cancellation notice in front of her in her office to cancel the contract agreement between [redacted] company & me for future, as of July 20 2015 for [redacted]. Thank you!
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The past weekend was spent here. NO hot water at all. First room was filthy dirty with
dog hair and soiled bedding. Next room was better, but, we now found out the hot water was not working!! Didn't tell us when we checked in.... got our credit card charged though. NO adjustment for the terrible conditions. I'm trying to make people aware of the sub standard conditions at this poorly run business. Don't stay there.

Thunderbird motel in Newburg, Md. This motel is an old Motel with alot of problems. Roaches and bedbugs. The handyman/groundskeeper is an alcoholic and a thief. When the manager was confronted with the stealing was, what the handyman does after work is not is problem! I stayed here for over 1year and observed the manager many times turning away blacks then 1hour later rent to a white.