Thunderbird Motorcycles

We repaired this bike, including showing the customer all new parts that would be installed He paid $down, and upon completion of the repairs paid the additional $ The customer returned to the shop a short time later and our owner and top mechanic both test rode the bike, and there was no indication of any disrepair or problem with the motorcycle There were no audible sounds as claimed by the customer Shortly thereafter, the customer filed a credit card dispute and we in turn filed our answer and invoice/parts documentation, and receipts timeline to the dispute resolution center His claim was deniedThere was no damage to the motorcycle He is obviously trying to receive "something for nothing" We have a very successful reputation and always stand by our repairs and customer service This claim to the Revdex.com is erroneous Thank you for the opportunity to respond to this claim [redacted] , Owner, [redacted] We would just like to reiterate that both our owner and lead mechanic rode this bike when the customer came back and there was NO noise or indication of disrepair

We repaired this bike, including showing the customer all new parts that would be installed.  He paid $1000 down, and upon completion of the repairs paid the additional $1800.  The customer returned to the shop a short time later and our owner and top mechanic both test rode the bike, and...

there was no indication of any disrepair or problem with the motorcycle.  There were no audible sounds as claimed by the customer.  Shortly thereafter, the customer filed a credit card dispute and we in turn filed our answer and invoice/parts documentation, and receipts timeline to the dispute resolution center.  His claim was denied. There was no damage to the motorcycle.  He is obviously trying to receive "something for nothing".  We have a very successful reputation and always stand by our repairs and customer service.  This claim to the Revdex.com is erroneous.  Thank you for the opportunity to respond to this claim.  [redacted], Owner, [redacted]

We repaired this bike, including showing the customer all new parts that would be installed.  He paid $1000 down, and upon completion of the repairs paid the additional $1800.  The customer returned to the shop a short time later and our owner and top mechanic both test rode the bike, and there was no indication of any disrepair or problem with the motorcycle.  There were no audible sounds as claimed by the customer.  Shortly thereafter, the customer filed a credit card dispute and we in turn filed our answer and invoice/parts documentation, and receipts timeline to the dispute resolution center.  His claim was denied. There was no damage to the motorcycle.  He is obviously trying to receive "something for nothing".  We have a very successful reputation and always stand by our repairs and customer service.  This claim to the Revdex.com is erroneous.  Thank you for the opportunity to respond to this claim.  [redacted], Owner, [redacted] We would just like to reiterate that both our owner and lead mechanic rode this bike when the customer came back and there was NO noise or indication of disrepair.

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I am not disputing the fact that they put the parts in my bike,I have the parts they replaced.They said I needed an oil pump and new cams and cam plate and lifters and push rods because there was no oil getting to the upper part of the engine so I approved the work for 2863.53 there was not supposed to be anymore noise.When I picked up the bike 10 days later the noise was still there, the upper part of the engine makes the same noise,they said there is nothing wrong.they didn't say there was nothing wrong before 2863.53 was spent,they don't want to try to resolve the problem.That is the worst place of business I have ever been.