Thursday's Golden Goodies

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ Customer called to complain about quality of vinyl records purchasedI told her to please return the items for a refund of her purchase priceCustomer continued, asking why these records sounded so wornI explained to her that she had selected the lowest quality items, when she could have opted to select higher quality copies of the same titlesA cent record would not be of the same quality as the dollar higher condition copy of the same titleCustomer initially expected a full refund without having to return anythingWhen this request was denied, the customer asked to also have her postage and return shipping covered by usI questioned why she would have such low price items shipped via PRIORITY when she could have selected Standard shippingPurchasing bargain items, then selecting expensive shipping is oddThe customer seemed offended at thisTo demand it all to be refunded sounded ridiculousThe conversation ended with me repeating that she should return the merchandise for refund of purchase price, as stated in our return policyWe still would be happy to refund the customer's purchase price upon return of merchandiseCustomer's expectations go far beyond our very reasonable return policy Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Willingness to accept a return was not the issueThe manner in which the man spoke to me wasI have never spoken to such a mean spirited personHe also went to tell me I am wasting his time and office time and that I will never buy from them againWhen I spoke to a representative from Revdex.com I told her I am just keeping the records because I do not even want to deal with such a nasty person

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Refund was issued to VISA not Pay Pal

We submitted refund payment transaction ID ***Customer received refund through same channel they paidAt this point customer is harassing usWe need this to STOP!

Initial Business Response /* (1000, 5, 2015/09/04) */
Customer called to complain about quality of vinyl records purchasedI told her to please return the items for a refund of her purchase priceCustomer continued, asking why these records sounded so wornI explained to her that she had
selected the lowest quality items, when she could have opted to select higher quality copies of the same titlesA cent record would not be of the same quality as the dollar higher condition copy of the same titleCustomer initially expected a full refund without having to return anythingWhen this request was denied, the customer asked to also have her postage and return shipping covered by usI questioned why she would have such low price items shipped via PRIORITY when she could have selected Standard shippingPurchasing bargain items, then selecting expensive shipping is oddThe customer seemed offended at thisTo demand it all to be refunded sounded ridiculousThe conversation ended with me repeating that she should return the merchandise for refund of purchase price, as stated in our return policyWe still would be happy to refund the customer's purchase price upon return of merchandiseCustomer's expectations go far beyond our very reasonable return policy
Initial Consumer Rebuttal /* (3000, 9, 2015/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Willingness to accept a return was not the issueThe manner in which the man spoke to me wasI have never spoken to such a mean spirited personHe also went to tell me I am wasting his time and office time and that I will never buy from them againWhen I spoke to a representative from Revdex.com I told her I am just keeping the records because I do not even want to deal with such a nasty person

Refund of $has been made to PayPal March 20, at 6:11:AM PDT Transaction ID: *** We have complied with the customer’s demand to refund without return of merchandiseWe do this under protest, as it is a demand going beyond our return policy, a policy to
which the customer agreed at the time of placing the orderFurthermore, we have already responded to an issue on the same order and sent a FREE replacement at our expenseThe customer could have voiced the concerns about the other item at that time, and we could have resolved both issuesThe customer expected us to make corrections TWICE and cover such cost TWICEInstead the customer insisted we send them a shipping voucher, as they refused to return it at their expenseWe had to engage in a long e-mail exchange lasting for days, culminating in their Revdex.com complaintWe feel that the customer has grossly abused our generosity and has failed to follow any policies at allWhat would prevent the customer from making more complaints about the same order, listing “things wrong” one by one? There were many items in the orderWould we as a seller be liable to have each item returned to us individually, leaving us with the expense of shipping every time? The customer received FREE shipping on their order (never had to pay any of the cost at all), yet we are to pay, pay, and pay again, due to the whims of a troublesome buyer? This is not fair, and the customer is taking advantage of a system that allows such abuseWe are very disappointed to see that customer protection has crossed over into condoning of dishonest buying practices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Refund was issued to VISA not Pay Pal