Tibbs Paving Inc

Review: We are a homeowner's association in [redacted], VA. We contracted with Tibbs to re-pave our pathways. One of the pathways meanders through the woods. After the work was completed, our arborist told us that 7 trees had been damaged enough to require $1200 of treatment to prevent infestation and failure/removal. Some trees were damaged at the root. Others were damaged 3+ feet above ground level. a call to our salesman, Jason M[redacted], was returned with the promise that "the owner" (presumably Mr. Tibbs) would call us back. Mr. M[redacted] even suggested that "the owner" meet with our arborist on our property so he could see the nature of the damage. We agreed and called our arborist to get dates when he would be available. Another call to Mr. M[redacted] assured us that "the owner" would call us. When he did not call, we emailed and called the main business numbers to leave a message for him -- specifying the several dates on which our arborist was available to meet. We never heard back from anyone at Tibbs. We should have been given the courtesy of at least a telephone call from "the owner" and/or a meeting with our arborist as suggested by Mr. M[redacted]. "The owner's" unprofessional behavior has necessitated this complaint, which could have been handled simply and quickly.Desired Settlement: We would like Tibbs to pay (all or a significant portion of) the cost of the remedial treatment that has been necessitated by the damage they caused to our trees when paving the pathway.

Business

Response:

Per our owner, Tim R[redacted], and the discussion that has taken place with [redacted] - Tibbs Paving will be cutting a check today in the amount of $600.00 to cover half of the costs associated with the arborist and repairs to damaged trees. Tim was out of town during most of the time this complaint was occurring, but upon returning, has spoken with client and hopes their conversation has helped resolve any problems.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In 2011, I contracted for a new asphalt driveway with Tibbs Paving. The driveway was installed on September 16, 2011. Almost immediately, the asphalt surrounding the culvert began crumbling and after several phone calls and missed appointments/rescheduling, Tibbs Paving repaired the culvert area on Oct. 21, 2011.

The culvert area asphalt began crumbling again, but the deterioration was slow, and I did not contact Tibbs again until August 2013. This was within Tibbs' new driveway warranty period.

I was told that a permanent repair of the culvert area could not be made with asphalt (the estimated life span was 2 years) and it was decided that Tibbs would have a masonry contractor contact me. I never heard from the masonry contractor.

It should be noted, however, that the culvert area asphalt of the old driveway lasted over 12 years and was still in good condition when the driveway was replaced by Tibbs. This would indicate that a permanent (lasting as long as the driveway) asphalt culvert is possible.

Over the course of several months and numerous phone calls and emails, I asked that Tibbs Paving correct the deficiencies and make a permanent repair, however, they are no longer responding to my correspondences. Although Tibbs Paving had offered to make another temporary repair, the result would have been a culvert area that was almost always in a state of deterioration, detracting from the appearance and value of the property, and necessitating ongoing periodic repairs.Desired Settlement: I am asking that Tibbs Paving uphold their new driveway warranty and make a permanent repair of the culvert area, to include a small area in the driveway surface which is beginning to sink. The culvert repair can be made with asphalt, concrete, or masonry, as long as it is a permanent (lasting as long as the driveway) repair. I would also like to be reimbursed in the amount of $98.31 for the cost of pavers and geotextile underlayment which I purchased and installed to slow the deterioration of the culvert asphalt in an attempt to prevent the damage from extending to the driveway surface while awaiting permanent repair.

Thank you for any assistance you can provide.

Business

Response:

Our project manager notified me this morning that [redacted] will be notified within the next 7-10 business days of a schedule date to do the necessary repairs.

Consumer

Response:







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I have reviewed the response made by

the business in reference to complaint ID [redacted]. The resolution

is accepted on the condition that Tibbs Paving will make permanent

repairs. It should be noted that any gravel substrate underlying the

original asphalt in the culvert area has been washed away and if the

intended repair would be made with asphalt, the gravel would need to

be replaced, along with the correction of any deficiencies which

caused the original asphalt and first repair to fail.

Regards,

Review: We paid Tibbs Paving $5552.00 to re-pave our driveway including removal, replacement and regrading of driveway so that the garage does not flood (all of which we have in writing on a contract). They did everything except regrade the driveway, and our garage floods literally every time it rains. Thankfully, our garage door has a seal on it so it can keep out some of the water, but not all of it. I have contacted Tibbs Paving on several occasions (first I left a message for each Project Manager, second spoke with the one of the company owners, [redacted], who promised to show up on two separate occasions and never showed up or offered to reschedule. I reached out again with photographic evidence of flooding to try to reach [redacted] Tibbs (another owner of the company) and was told he does not handle matters such as mine from his daughter, [redacted] Tibbs, who answers phones. This was an insurance job as we were paid by [redacted] to get it repaired since we had a large tree fall on the driveway and our home during Hurricane Sandy. [redacted], our [redacted] adjuster cannot "speak" to anyone at Tibbs and was just provided with an email address from [redacted] Tibbs (we know they do not respond to emails so are not optimistic). Please, please help me get this fixed or at least remediated so I can get someone else to fix it.Desired Settlement: Please repair the driveway so that the garage does not flood as per the contract. If Tibbs is unwilling to do this, please pay me an amount so that I can have another company regrade the driveway so that the garage does not flood as per the contract.

Consumer

Response:

[redacted] called to indicate that the company came as arranged on the 19th, and corrected the drainage problems on the driveway. Tested with hose and all looks good. **. [redacted] indicated that the issue is resolved.

Review: I hired Tibbs Paving to repave my driveway. A rep came out and looked at the job and then forwarded me an estimate. I sent the info to company and never heard anything else. Then the rep who did the estimate called me and asked about the job and I said I wanted it done but never heard back from the company and after that I got a call as to when they were going to do it. The job was done and after two and half days, the driveway had areas where it looked as if the asphalt was crumpling and there was one spot that was lower on the driveway. I sent photos twice to company and heard nothing and I got a call from the rep who did estimate to ask if anyone contacted me and I said no. He came out and looked and said that "We do good work" but I don't know what happen to this driveway. He said that he would talk to owner and we have not heard anything from management. Talked to rep twice and he has to talk to management. THIS IS POOR CUSTOMER SERVICE.Desired Settlement: All I want is to hear from management is "What are they going to do to fix the problem" and "When ARE THEY GOING TO FIX THE DRIVEWAY".

THEY ARE IN VIOLATION OF THE CONTRACT BECAUSE THE JOB IS NOT DONE.

Business

Response:

Please see attached signed contract, terms and conditions and warranty information.Customer received a proposal dated 5/14/14. Customer faxed signed proposal to our office on 5/19/14. Work performed on 6/16/14 and billed on 6/18/14. Customer sent pictures to our office to show issues with the driveway. The estimator went to the property to inspect the issues and took pictures along with letting our project manager know there was a problem The project manager went to the property to inspect the issues and formulate a plan for repair. During our busy season, inspections for any issues may take upwards to two weeks. At this time of year, new asphalt and 90 degree days, we do get complaints on "scuffing". This is from lock wheel turn on the new driveway. In [redacted]'s case, our project manager did see an edge crack. No edge backfilling has been done - customer needs to see his "Care of Driveway" flyer. There is a hairline crack in the turnout area in the driveway. Tibbs Paving will address these areas with the homeowner under the warranty. We do expect our customer to pay for the work performed holding a 10% retainage if issues have arisen.We do apologize to [redacted] for our weak communication in dealing with this matter, however, Jason, our estimator and Ken, our project manager have been out to the property to reinforce our intentions to correct the issues mentioned.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The contract says payment on completion. The job is not completed. What was I not told project manager was coming out to look at driveway so that I could speak to him about my concerns. Better talk to Estimator who came out because he said not to pay because job is not done. I have no problem paying for the work when it's done correctly.

The way they address problems, I will never get them back out there. I want to meet project manager and discuss issues with driveway and then we can discuss how much I will pay till they fix the problems. Right now holding back 10% is out of the question. There is also a dip in the driveway they do not address. If project manager would have got in touch with me, I could have pointed it out. The whole problem here is a LACK of COMMUNICATION on the part of Tibbs Paving.

Regards,

Business

Response:

Response to complaint from [redacted]:

This project had been completed the first time our crews were out to the property. Payment is expected upon completion. Again, please see terms and conditions that were signed by customer. If an issue arises, customer is to call or write our office to inform us of the issue. Issues are taken care of under the “Warranty” section of our proposal. Again, after receiving pictures of the project, our estimator and later our project manager inspected the driveway and a plan needed to be formulated for repairs. On August 15, 2014, our crew arrived at the project and instead of making repairs, a remove and replace was performed. We are now awaiting payment of said project which was due upon completion.

Review: I am on the board of directors for [redacted] HOA in [redacted], va. In September2012, we hired Tibbs Paving to correct some standing water issues in our [redacted]ing area and repair/replace some problem areas in our sidewalks. The sidewalk issues were completed satisfactorily. The standing water issues were not....some areas were corrected, others still had standing water and we also had some areas that previously had no standing water....that now have standing water. We started sending e-mails and pictures of our issues to [redacted], Vice President of Sales, who had negotiated our contract and presented it to the BOD of the HOA....this was in 02/13...we got no satisfaction...just "we have you on our rador and will get back to you. With constant follow up on our part...we finally were advised...it was the fault of their subcontractors who built the curbs too high....but they would fix all the issues. In June/July a work crew from Tibbs came out to one problem area and moved some asphalt around and added a little....and left. The water retention on that area was somewhat better....but we now have a significant DIP in the driving area.....which we have great concern regarding damaging vehicles who come to it even at low speed as well as the winter snow and ice and snow removal equipment hitting it. The president of the board, myself(vice president) and our management company representative have spoken exhaustively to different "representatives" of the company....we think we are then on "the same page" regarding fixing the problems.....only to never hear from them again. At this point....no one in the company will respond to us. We are a small community of 73 homes, if necessary we will take legal action and are exploring that avenue. HOWEVER, we would prefer to have this company simply follow through on their warranty and correct what they claim is a subcontractor fault....but is nevertheless their problem.Desired Settlement: This company is supposed to have a stellar reputation and we have worked with [redacted] previously on a seal coating project of the entire [redacted]ing/driving area and were very satisfied. This company was not the low bid. The personal appearance of **. [redacted] before our BOD giving us assurance that our standing water issues would be gone and then we could move on to another seal coating and still have many years of useful service in our [redacted]ing driving area. What we have now has more problems than what we started with.

Business

Response:

**. [redacted],Good morning. I wanted to take a few minutes and respond to a customer’s complaint that Asphalt Restoration Technologies has recently received thru the Revdex.com. The complaint I am speaking of has come from the [redacted] HOA in [redacted], Va. PLEASE see below for the issues and items in question:1) Our contract “scope” of work is as follows:a) We were hired by the HOA to correct Five (5) separate areas where they had existing damaged, broken and sunken curb and gutter. This issue was causing these areas to hold water and not drain properly / Approx. 335 l.f.b) We were hired by the HOA to correct TWO (2) separate areas of sidewalk. We removed and replaced the two areas of sidewalk / Approx. 126 l.f.c) We were hired by the HOA to install NEW Asphalt in the areas mentioned above and to match the surrounding and existing curb and gutter areas / Approx. 620 sq.yds.d) All contract work was completed in September 2012 The areas of asphalt, sidewalk and curb and gutter that we were hired to correct were corrected. The neighborhood in question is over 30 years old. The neighborhood has a system of curb and gutter that is called “Catch curb and spill curb”. Tibbs Paving was hired by this same HOA in 2007 to correct asphalt issues and to repave a huge area of this development. When this original asphalt work was completed, there were NO standing water issues in the development. As stated earlier, this neighborhood is over 30 years old. Major settlement of the existing curb and gutter system has been occurring which has caused the [redacted] Board of Directors to point the finger at Tibbs Paving as not correcting the water issues. We plainly state in our contracts to our Customers that we can NOT be responsible for proper drainage in areas that have less than a 2% grade. We have returned to the [redacted] development on more than one occasion to replace additional curb and gutter as well as placing new asphalt in SOME areas that the Board of Directors from the HOA were saying were “still holding water” These areas were corrected as requested. However, after completing one of the areas in question , we were told that they did not like the “DIP” in the driving area of the asphalt. Again, when curb and gutter is replaced, certain grades in the asphalt MUST be maintained in order to align with existing curb and gutter conditions on the opposite side of the street. Again, the type of curb and gutter system they have in their development is called “Catch and Spill”, meaning ONE side of the street has curb and gutter that is catching any water and it spills it to the opposite side of the street and it spills into a drop inlet box which goes directly to the neighborhood Storm System. Not only have we completed our original contract scope of work, we now feel we have tried to help them with their “additional” issues that were never in our ORIGINAL Scope of work, only to be labeled “uncooperative “We at Tibbs Paving and Asphalt Restoration Technologies have a very high reputation when it comes to our work performed. We stepped to the plate to help the [redacted] Development with issues that were never in our contract, only to be told “We now have water issues in other areas that you have caused, so you need to correct these additional areas”. We tried to correct the problems only to be told they were unacceptable to the Board of Directors. Thank you for he opportunity to explain our stance and our opinion of this situation. Your help, support and cooperation in this matter is greatly appreciated. / [redacted] / Vice President of Operations /

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dear **. [redacted],

I have a response to ARTECH/TIBBS and **. [redacted]. Actually we have dealt with this company before as **. [redacted] mentioned. As, I count it, we have entered into 4 contracts during the past 8 years, totaling nearly $100K. Of those 4, this one contract covering the drainage issues, is the only one we have made complaints about....during the warranty period. **. [redacted]'s references to side walk areas was for a separate contract (5K) not mentioned in the complaint. I have attached the contract.

The only scope of work on the contract at issue....dealt with drainage. To be specific "Remove sunken curb and gutter and raise to proper grade to produce proper drainage". We had NO broken or even deteriorating curbing or gutters...and frankly to the untrained eye the settlement(sunken) areas were not noticeable. However, their expert [redacted] (Vice President of Sales) advised us that fixing the drainage would be easy and then we could go through with another contract to do another top coating and we would have a like new parking/street area.

We made our first complaint regarding the water retention we were still dealing with and supplied pictures to **. [redacted] by e-mail in February 2013 (5 months since the completion of the project). **.[redacted] states that his company returned on more than one occasion to replace additional curb and gutter....ABSOLUTELY NOT, no curb or gutter has been replaced. At one point we had been told that the people that they subcontracted to do the curbing had actually made it too high (subcontracted or not...it is still their work)...but we never heard any more about that.

Then unexpectedly, heavy equipment showed up(reported by neighbors) in one of the 5 contract areas that was holding water and applied and moved some asphalt around....taped 2 parking spaces off and left. Leaving a noticeable Dip in the driving area. We did complain and a [redacted] ??? who said he was new to the company and had been assigned to straighten out our issues, came out and spoke with both myself and [redacted](HOA President). He was astonished about the scope of problems we were having....as he understood it was just the one little area where he made the Dip. He said it was more than he expected or could handle.....his words "you have water everywhere" and we never heard or saw him or anyone else from that moment on.

We have some improvement in some of the 5 areas, but new water pooling in adjacent areas that previous to this project were dry. Many of our residents have to wear boots to wade through water pooling in their parking spaces when it rains in order to get in their cars. The communication with this company has been terrible. **. [redacted] kept sending e-mails in the beginning that our issues were on their "radar" whatever that means. Otherwise, **. [redacted] who has eagerly presented 3 contracts to our complete Board and had them accepted and promptly paid....seems to have disappeared from the face of the earth.

So, **. [redacted]....we do not except **. [redacted]'s account of the issues. Nothing has been resolved and we remain very dissatisfied.

(a copy of the contract will follow by separate e-mail, having difficulty attaching)

Respectfully,

[redacted], Vice President and Home Owner

[redacted] Townhome Association

Business

Response:

**. [redacted] –

In response to the letter from [redacted], Vice President and Home Owner:

As I read the response letter that was sent by [redacted], I want to do as requested and stay with facts only. We at Tibbs Paving put a lot of planning, hard work and time into all of our projects. We are a respected local Contractor who has been in business for approx.. 19 years. ALL of the work that was performed at the [redacted] Project was done so in a professional manner. We installed both the concrete and asphalt per the agreed upon contract. We are very sorry that [redacted] is not happy with the work that was done.

Thank you in advance for your cooperation –

Dawn A Green

Office Manager

Tibbs Paving, Inc.

9320 Developers Drive

[redacted], VA 20109

Office: (703) 330-1789

Fax: (703)367-7866

[email protected]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This was not a response. The work we contracted for had a 1 year warranty, we expressed that there were problems via written e-mails very early in that warranty period. Those problems were repeatedly just ignored and a half way repair attempted without even our knowledge that they were coming out to do anything, we only came home to see an area taped off and a new depression in our main driving area. When we again complained....we got someone called [redacted] who came out and advised us he had no clue as to the extent of the issues because he was new to the company, he left the area taped and we never have seen anyone else from the company. We were a "repeat" customer" who has spent alot of money with this company....not a "new customer" with unrealistic expectations. Frankly we were better off before this work was done....as verified by a new bid from an also equally qualified contractor with the A+ rating with the Revdex.com....which we are reviewing with a less than trusting approach. I am personally shocked and stunned that [redacted] as such a repeat customer has been treated in this manner.

Regards,