Tic-Tac-Toes

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] As long as I receive the refund within the outlined time frame, I will consider the issue resolved.Regards, [redacted] ***

Dear Customer, I do apologize but if you tried calling us yesterday our phone system was down due to the severe thunderstorms in our areaThe automated answering system should have picked up all incoming calls I will gladly followup with you later today,because of the time difference, directly by phoneThere have been no charges to your credit card at this timeWe do not charge until the day that we ship Cordially, Terri V [redacted] -Curvetures

We attempted to contact the customer by phone concerning the order and spoke with her fatherThe number listed on the order is for her father's cell phoneHe will be letting the customer know to contact us today concerning the change that was made to her order and the availability of the itemsAn email reply was sent out on Monday, February 15th to let the customer know that the order had been changed per her request

Dear Customer,The Item that was selected was a Special order makeup boot with the street soleIt does usually take at least four weeks to manufacture all special orders but sometimes it does take longer due to unseen circumstances such as machinery malfunction or quality concerns with the leather.I
am not sure why you were unable to reach us by phoneYou should have received a voicemail to leave a message if all three lines were busyWe are having the system tested this morning to make sure it is working correctly.We do apologize for the delay in your Mother's exchange and will gladly reimburse you for the purchase along with the shipping for a total of $Terri V*** TicTacToes Mfg

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

We have fulfilled this customer's return for an exchangeWe did have a delay in our factory which limited our manufacturingThe exchange, size medium, shipped out of our factory on May 18thI have verified that the package was delivered to a parcel locker on Friday, May 20thWe will be more
than glad to offer the customer Free Shipping on his next order with us
Terri ***
TicTacToes

The Customer's refund of $was processed today and the receipt will be mailed directly to the customerAt this time we will offer a 50% discount toward the purchase of the Special Order BootsSometimes the production time of the Special items can be delayed due to circumstances beyond our control such as machinery failure, defective leather, and other raw material problemsIf this was a defective item we would gladly replace itHowever, this is an exchange for a boot with a different sole than what was originally purchased

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I really want the boots, if that's a possibility. If it's not possible, then I do accept. Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They were in the process of trying to contact me before I opened the ticket but it seems I had accidentally given the wrong phone number to them, so there is error on my part.Regards, *** *** ***

Shoes were shipped 6/9

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11559226, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company in reference claims in the message to the Revdex.com that my credit card was not charged, but a charge was made on May 25, 2016. I can provide my credit card statement if necessary. After receiving this message, Terri from Tic-Tac-Toes kindly provided his cell phone number, and we spoke over the phone on Tuesday, July 12. Hi informed me that a refund, or payment reversal, was issued to my card weeks ago, but since I still have not received the refund he said he would look into it. As of Friday afternoon, July 15, my calls to Tic-Tac-Toes are unanswered. I left a voice-mail on Terri's cell phone inquiring about the status of my refund, but have received no answer. Because of this, I am not satisfied by the business response, and my complaint has not been resolved.
Regards,
[redacted]

This customer's request had been submitted for authorization of the original shipping charges because customer claimed item was not as described. Authorization has been approved and the customer will receive her refund no later than 02/19/2016 and a printed receipt will be mailed to her for her...

records.

The customer contacted Terri on her personal cell phone, because the toll free number is still out of service, at 2:41 pm today Friday, July 15th. At 3:30 pm Terri returned her phone call and verified that in fact the credit of $74.00 was processed on July 13th. The customer was given the Merchant Id# along with the transaction number to verify with her credit card company. The credit card information was verified as being correct during this phone conversation.

Revdex.com:
The representative from this company both responded to you today and wrote to me, as well, with an explanation as to why the phone lines were down yesterday.  Even though this does not explain why I could not reach them last week, I'm just content that the issue is resolved now.I've had bad experiences in the past with the shipping of their items (shoes) - that is, being told it would ship on a certain date, but then not having the item actually ship for more than a month after that date.  I realize there's nothing they can do anything about what's occurred in the past, only what's happening now.  In response to which, the representative informed me the shoes would ship next week, which means the item should be to me in CA by Sept 4th - that's 30 days from now.  I'll be back to write a follow up response as to what occurs.Thank you to everyone involved for your time on this matter, including the client for their quick response.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. As long as I receive the refund within the outlined time frame, I will consider the issue resolved.Regards, [redacted]

I was in mid conversation with the customer this morning when our phone line went dead and I thought the customer had hung up on me. I was in the process of explaining to the customer, that we have infact not charged her card. She may verify this with her credit card company. It was only after...

receiving several emails that I became aware that the phone lines were down and I called it in to our provider. I will do a followup phone call with her as soon as the lines are working.
Terri
Customer Service
TicTacToes

We are replying to this customer's email that we received yesterday. A claim has been made with the post office for her original package. We are sending out her free pair today, Amour Black Crystal, size 9 wide along with processing her full credit. The replacement Special Order metallic shoes will...

have to be remade and will ship out in 4 weeks.

Dear Customer,
I do apologize but if you tried calling us yesterday our phone system was down due to the severe thunderstorms in our area. The automated answering system should have picked up all incoming calls.
I will gladly followup with you later today,because of the time difference, directly...

by phone. There have been no charges to your credit card at this time. We do not charge until the day that we ship.
Cordially,
Terri V[redacted]-Curvetures