From: [redacted] Sent: Thursday, July 31, 9:AM /> To: drteamSubject: Re: Complaint number: [redacted] To Whom it may concern, Complaint Number [redacted] Our company received registration for this CDA class on June 4th As per our policy the clients paper work was filled out and a Welcome Letter with instructions on how to complete the course were emailed to the client per the email address she gave Several days later we received a phone message from the client that she had not received her Welcome Letter She was instructed to check her spam folder as this does occur on occassion The client then contacted a representative via live chat stating that the Welcome Letter had not been received The email address was checked, a new log in was created (just in case the old log in had been intercepted by someone else), and a new Welcome letter was sent The client did leave phone messages and those messages were forwarded to a training manager The training manager spoke with the client who did receive the second letter, has logged into the program successfully and is progressing nicely We do not know why the first email was not received and will use this transaction to better our services Tick Tock Training has been in business since and we take pride in our customer service and we care deeply about our customers We offer a 1-number, email, text and live chat so that our customers can reach us day or night It is our policy to return all phone messages and emails ASAP and within hours Thank you very much, [redacted] Tick Tock Training LLC [redacted] [redacted] "Team work makes the dream work"
From: [redacted] Sent: Thursday, July 31, 2014 9:45 AM
/>
To: drteamSubject: Re: Complaint number: [redacted]
To Whom it may concern,
Complaint Number [redacted]
Our company received registration for this CDA class on June 4th. As per our policy the clients paper work was filled out and a Welcome Letter with instructions on how to complete the course were emailed to the client per the email address she gave.
Several days later we received a phone message from the client that she had not received her Welcome Letter. She was instructed to check her spam folder as this does occur on occassion. The client then contacted a representative via live chat stating that the Welcome Letter had not been received. The email address was checked, a new log in was created (just in case the old log in had been intercepted by someone else), and a new Welcome letter was sent. The client did leave phone messages and those messages were forwarded to a training manager.
The training manager spoke with the client who did receive the second letter, has logged into the program successfully and is progressing nicely.
We do not know why the first email was not received and will use this transaction to better our services. Tick Tock Training has been in business since 1993 and we take pride in our customer service and we care deeply about our customers. We offer a 1-800 number, email, text and live chat so that our customers can reach us day or night. It is our policy to return all phone messages and emails ASAP and within 24 hours.
Thank you very much,
[redacted]
Tick Tock Training LLC
[redacted]
[redacted]
[redacted]
From: [redacted] Sent: Thursday, July 31, 9:AM /> To: drteamSubject: Re: Complaint number: [redacted] To Whom it may concern, Complaint Number [redacted] Our company received registration for this CDA class on June 4th As per our policy the clients paper work was filled out and a Welcome Letter with instructions on how to complete the course were emailed to the client per the email address she gave Several days later we received a phone message from the client that she had not received her Welcome Letter She was instructed to check her spam folder as this does occur on occassion The client then contacted a representative via live chat stating that the Welcome Letter had not been received The email address was checked, a new log in was created (just in case the old log in had been intercepted by someone else), and a new Welcome letter was sent The client did leave phone messages and those messages were forwarded to a training manager The training manager spoke with the client who did receive the second letter, has logged into the program successfully and is progressing nicely We do not know why the first email was not received and will use this transaction to better our services Tick Tock Training has been in business since and we take pride in our customer service and we care deeply about our customers We offer a 1-number, email, text and live chat so that our customers can reach us day or night It is our policy to return all phone messages and emails ASAP and within hours Thank you very much, [redacted] Tick Tock Training LLC [redacted] [redacted] "Team work makes the dream work"
From: [redacted] Sent: Thursday, July 31, 2014 9:45 AM
/>
To: drteamSubject: Re: Complaint number: [redacted]
To Whom it may concern,
Complaint Number [redacted]
Our company received registration for this CDA class on June 4th. As per our policy the clients paper work was filled out and a Welcome Letter with instructions on how to complete the course were emailed to the client per the email address she gave.
Several days later we received a phone message from the client that she had not received her Welcome Letter. She was instructed to check her spam folder as this does occur on occassion. The client then contacted a representative via live chat stating that the Welcome Letter had not been received. The email address was checked, a new log in was created (just in case the old log in had been intercepted by someone else), and a new Welcome letter was sent. The client did leave phone messages and those messages were forwarded to a training manager.
The training manager spoke with the client who did receive the second letter, has logged into the program successfully and is progressing nicely.
We do not know why the first email was not received and will use this transaction to better our services. Tick Tock Training has been in business since 1993 and we take pride in our customer service and we care deeply about our customers. We offer a 1-800 number, email, text and live chat so that our customers can reach us day or night. It is our policy to return all phone messages and emails ASAP and within 24 hours.
Thank you very much,
[redacted]
Tick Tock Training LLC
[redacted]
[redacted]
[redacted]
"Team work makes the dream work"