Ticket Boat, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***k *** Once again you should not be allowed to sell tickets until you have them ON HANDWhat don't you understand

Ticket order was hung in processing for daysWe have reviewed with the processing Ticket Network service and they show that the client called and did not come to a resolutionAs soon as the order processed to us; we shipped and delivered the ticketsIn general, we ship orders day of invoiceWe
do however work with a fair deal of technology and some times there are miscommunications between those servicesThat is what this appears to beWe apologized to the client and explained the delay / error situation and it appears they did not enjoy the explainationTickets are now in the hands of the client and they will have a fun time at the game Thank you! -SamTicket Boat

The primary imposes delays on a great deal of eventsWe cannot control the primary delaysHowever; we are used to these delays and have confirmation of tickets incomingIn some cases, it may take a few more days to get the tickets out the door; but we have an industry leading performance record and we know the tickets and their delivery methods inside and outI understand the clients concern, but in the end; the tickets were in their hands with plenty of time for the eventIf we sell a ticket to a game at 2pm today; we will delivery before 2pm; it is what we doOur delivery team is curious and concise; they explain a situation as thoroughly as clients will allow. Delays are incredibly annoying, I agree; we try to be as forthright as possibleIn this case; I will agree we should not have generated any shipping method prior to having the tickets ready to ship; looking at the order, it may have been a trainee who made this errorWe have addressed this delay concern with the identified rep, discussed delivery delays with our client care team, and made sure our MLB team updated every delivery delay in our system to ensure we do not lead any one onIn this case; it was a simple delay and was resolved with the item in the clients handsI am not quite sure of what is wanted in this case; the Revdex.com is not a governing body, but can shine light on places where Ticket Boat can improveI appreciate the time to follow up and have addressed the issue with our crewWe sell a good lot of tickets with delays and we try to explain them the best we canIt is a primary ticket practice and whether you`re a broker or a direct client, you will have delayed ticketsAgain, we have addressed this issue and will perform better in the futureWe appreciate the concern and hope you got the bobble-head you were after!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I contacted Ticket Boat and their agent, ***, told me they would research the scanner information from the venue to determine whether the tickets issued to me were in fact scanned by other people before me and therefore, duplicate tickets*** never called backweeks afterwards I contacted him and he said they did get the scanner information; however, since they did not sell the tickets to multiple buyers there's nothing Ticket Boat would doSomeone received multiple payments for the same tickets and I'm the one who didn't have seats after paying $for ticketsQuite the racket
Regards,
*** ***

For these tickets; it does appear as we have only delivered the tickets to the client in questionI will have our Ticket Master representative look into this issueWe take denied entries very seriously at Ticket BoatWe have not heard from this client, they have not called or contacted; just
posted on social media and now through the Revdex.comAt this time, we do not know why the client was able to enter the venue; that is one sign the tickets sold were validHad they had an employee at the venue assist them, I know they would have been able to sit in their seats orderedTickets that scan in and are denied are not allowed into venuesThis client ordered these tickets through a third party and has not contacted Ticket Boat a single timeWe have submitted this to Ticket Master and will contact the client when we have a resolutionAt this time, the tickets were of many and we have had no other complaintsAgain a venue does not allow clients in the gate if their tickets are invalidWe do not understand why the client did not sit in the seats they were admitted into the venue to sit inWe will contact with a resolution shortly, we find no error in deliveryThanks, Ticket Boat Client Care###-###-####[email protected]

We strive to handle and settle any complaints in a timely manor.  We do have to investigate any issues, prior to taking actions.The complaint with the tickets was received, and we did deal directly with our customer when the issues arose on 11-22-2014. Upon our investigation of the issues, we...

did discover that there was an error and in accordance with our policies and our affiliates, we did issues a refund to the customer in expedited fashion of an amount of 365.84 on 11-25-2014. Thanks,[redacted]

We will review the [redacted] events.  The reason we withhold refunds on delivered and postponed events is due to when the event is rescheduled; 90% of the time the tickets are valid when that artist reschedules. When that happens the tickets become compromised. We are unable to re-sell...

compromised tickets due to the unique-nature of tickets. They can only be used by 1 person. So, in this case; the artist [redacted] has postponed her full tour and has not set cancellations or rescheduled dates, so we have not received refunds. However; we will review the cancelled events and refund this order if the show in NM is cancelled and not postponed. If the show is postponed, we are unable to take action as we have no received refunds and the tickets are still valid.  We appreciate the response and will follow up with the clients.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

From the original complaint, client was allowed entrance to the event. The scan report shows the valid scan. Ticket Boat can provide all unique sales documents proving these items were valid on the day of the event and sold once through Ticket Boat. We do not know the game being played here, but venues do not allow people entrance if their tickets do not scan at the gate. If this client was allowed into the show; found other people in their seats and did not contact the venue usher due to the other people "being there first", we dont know what to say. The tickets sold through the third party Ticket Network Direct were valid, the actions of the client post-sold is unclear, but the fact they got into the show, were able to find their seats, then bounce around the show and watch the events does not remind us of a denied entry; but bad venue management. This client got into the event and did not take action when another person was in their seats. We cannot be responsible for the actions of the venue, other patrons, or the inaction of the client who does not raise the issue with the venue. Ticket Boat sold and delivered multiple sets of tickets for this event and this is the only error reported. All sales were paired with unique tickets, barcodes, and each sale was valid the day of. Again, we cannot refund for venue error or client error. We would be able to help the client had they talked with the venue and gained some form of official response, but the gate allowed them entry, that is not a denied entry, but poor management at the venue when seats are being taken and people not being removed for bad behavior. We always want our clients  to have a good time at the event, but cannot refund if that time is impacted by poor venue management / bad patron behavior. At this time, Ticket Boat does not see this as a clear denied entry, the client was allowed in and the event history shows no "denied" scans. Please update; we will be willing to give 10% of their next ticket order with Ticket Boat and free shipping / no handling on any order from Ticket Boat. But we cannot refund for items were unable to control. Thanks, Ticket Boat