Ticket Boat

From the original complaint, client was allowed entrance to the eventThe scan report shows the valid scanTicket Boat can provide all unique sales documents proving these items were valid on the day of the event and sold once through Ticket BoatWe do not know the game being played here, but venues do not allow people entrance if their tickets do not scan at the gateIf this client was allowed into the show; found other people in their seats and did not contact the venue usher due to the other people "being there first", we dont know what to sayThe tickets sold through the third party Ticket Network Direct were valid, the actions of the client post-sold is unclear, but the fact they got into the show, were able to find their seats, then bounce around the show and watch the events does not remind us of a denied entry; but bad venue managementThis client got into the event and did not take action when another person was in their seatsWe cannot be responsible for the actions of the venue, other patrons, or the inaction of the client who does not raise the issue with the venueTicket Boat sold and delivered multiple sets of tickets for this event and this is the only error reportedAll sales were paired with unique tickets, barcodes, and each sale was valid the day ofAgain, we cannot refund for venue error or client errorWe would be able to help the client had they talked with the venue and gained some form of official response, but the gate allowed them entry, that is not a denied entry, but poor management at the venue when seats are being taken and people not being removed for bad behaviorWe always want our clients to have a good time at the event, but cannot refund if that time is impacted by poor venue management / bad patron behaviorAt this time, Ticket Boat does not see this as a clear denied entry, the client was allowed in and the event history shows no "denied" scansPlease update; we will be willing to give 10% of their next ticket order with Ticket Boat and free shipping / no handling on any order from Ticket BoatBut we cannot refund for items were unable to controlThanks, Ticket Boat

We will review the [redacted] events The reason we withhold refunds on delivered and postponed events is due to when the event is rescheduled; 90% of the time the tickets are valid when that artist reschedulesWhen that happens the tickets become compromisedWe are unable to re-sell compromised tickets due to the unique-nature of ticketsThey can only be used by personSo, in this case; the artist [redacted] has postponed her full tour and has not set cancellations or rescheduled dates, so we have not received refundsHowever; we will review the cancelled events and refund this order if the show in NM is cancelled and not postponedIf the show is postponed, we are unable to take action as we have no received refunds and the tickets are still valid We appreciate the response and will follow up with the clients

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]