Ticketbud

The customer was incorrectly charged twice for a ticket order on behalf of one of our clientsWe corrected the duplicate charge and the customer still attended the event and utilized the ticket.The customer received the service that was paid for, so there is no reason to produce a refund on the original amount of the ticket.Our customer support team has communicated this fact over email, and the phone several timesWe do not feel that we have acted incorrectly in this caseWe have upheld our terms of service and the terms of service for our client who was selling the tickets

After further discussion with the customer, we discovered that information was withheld regarding the purchases.The customer purchased one set of tickets to the wrong event location, but was accidentally double chargedThen the customer succeeded in purchasing another set of tickets to the correct location but accidentally entered an incorrect email address.The most unique identifier that we can search for is based on an email addressWhen the customer contacted customer support, the representative looked up the transactions, and saw the duplicate, and refunded the customerBased on the conversation and information at hand this was all that was needed to make the situation corrected.After a few more complaints about not being refunded, our customer service representatives continued to look up the transactions for the customer and seeing refunded and paidGiven that the customer did attend the event and utilize the services, there is no reason to refund the original transaction.However, in a FINAL conversation with a C level member of staff, it was communicated that the customer did in fact purchase another set of tickets to the correct location and needed the previous transactions refundedThis made perfect sense, and once the misspelled email was located in our system we were able to corroborate the customers timeline and story and we happily refunded the original incorrect transaction take by the customer.The customer has been refunded, and should see the resolution on their bank statement within 2-business days

Complaint: ***
I am rejecting this response because:The information provided is falseI just received an email from a representative from the Bussiness and he says that the error was found and I will be receiving a refund in to daysI will not consider this resolved until they admit to the error and I have received my funds
Regards,
*** ***

I used ticketbud for the first time and the last timeThey jerked me around for over and hourGot all my information and I never did get tickets to the trail of lights parking in AustinI'd ask the help line a question and it was like taking to a brick wallAnyone want to waste a perfectly good evening use ticketbud

If a ticket purchaser has questions regarding refunds on a purchase, they must contact the event organizerTicketbud is a third-party event registration and ticketing platform and does not collect/distribute the proceeds from ticket sales, which go directly to the event organizer's merchant
accountTherefore, Ticketbud does not have access or authorization to issue any refunds or changes on behalf of the organizer. The ticketholder can find the 'Contact Organizer' button on the event page where their tickets were purchased to inquire about any refundsThe button is on the right side under the location of the event

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
that is a rediculious excuse, I attempted to contact ticketbud and the organizerI couldn't get ahold of eitherThe phone numbers just rang with no answerThe refunds should have automaticity issued since the event was cancelled by them without any notice to the purchaser

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]that is a rediculious excuse, I attempted to contact ticketbud and the organizer. I couldn't get ahold of either. The phone numbers just rang with no answer. The refunds should have automaticity issued since the event was cancelled by them without any notice to the purchaser.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customer was incorrectly charged twice for a ticket order on behalf of one of our clients. We corrected the duplicate charge and the customer still attended the event and utilized the ticket.The customer received the service that was paid for, so there is no reason to produce a refund on...

the original amount of the ticket.Our customer support team has communicated this fact over email, and the phone several times. We do not feel that we have acted incorrectly in this case. We have upheld our terms of service and the terms of service for our client who was selling the tickets.

The customer was incorrectly charged twice for a ticket order on behalf of one of our clients. We corrected the duplicate charge and the customer still attended the event and utilized the ticket.The customer received the service that was paid for, so there is no reason to produce a refund on the...

original amount of the ticket.Our customer support team has communicated this fact over email, and the phone several times. We do not feel that we have acted incorrectly in this case. We have upheld our terms of service and the terms of service for our client who was selling the tickets.