TicketClub.com

[redacted] --------- Thank you for bringing this to our attentionWe provide customer service for TicketClub.com where Mr [redacted] placed his orderPlease be advised that TicketClub.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellersWhile we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transactionWe take customer service seriously and appreciate the opportunity to respond to Mr [redacted] ’s complaint According to our customer service records, Mr [redacted] confirmed to purchase tickets with the following description: Event: [redacted] Saturday, Jul at 7:30PM Venue: [redacted] Section: Upper Row: G Price: each Qty: The seller noted on 3/17/(the date of the purchase) that the shipment would be delayed until 7/13/On 7/14/17, Mr [redacted] called to inquire about the status of the tickets, and Customer Service followed up with the ticket seller to confirm sameThe ticket seller advised that due to unforeseen circumstances, the tickets would not be available until the following day and would be delivered in person by a representative at [redacted] an hour before the eventHe further instructed Mr [redacted] to call this representative once he arrived at the venue to coordinate the delivery of the ticketsMr [redacted] contacted Customer Service requesting a refund as he believed the seller would not follow through with the ticket deliveryThe seller and Customer Service guaranteed the tickets would be delivered in time for the event, but Mr [redacted] chose to purchase alternate tickets elsewhere and did not pick up his ticketsWhen the seller contacted him to ask why he didn’t get the tickets, Mr [redacted] explained that he already purchased alternate tickets and requested a refund for the tickets he purchased from the seller The ticket seller made the tickets available for pickup before the event, and Customer Service confirmed that the seller did have these tickets delivered per the instructions providedHowever, Mr [redacted] chose to not retrieve them and made other arrangements for alternate ticketsAs stated in TicketClub.com’s All Sales Are Final policy, which Mr [redacted] acknowledged that he agreed to before finalizing his order, since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellationsBased on the foregoing, no refund is due to Mr [redacted] For additional information regarding the site’s terms and policies, please see [redacted] Thank you, Legal DeptTicketClub.com

[redacted]
[redacted]
[redacted]
[redacted]     --------- Thank you for bringing this to our attention. We provide customer service for TicketClub.com where...

Mr. [redacted] placed his order. Please be advised that TicketClub.com acts as an intermediary between ticket buyers and ticket sellers to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the buyers and ticket sellers. While we may help facilitate the resolution of disputes, we have no control over the content of the tickets listed on the site, the truth or accuracy of such listings, the ability of the fulfiller to sell tickets, or that the user and fulfiller will actually complete a transaction. We take customer service seriously and appreciate the opportunity to respond to Mr. [redacted]’s complaint.   According to our customer service records, Mr. [redacted] confirmed to purchase tickets with the following description: Event: [redacted]  Saturday, Jul 15 2017 at 7:30PM Venue: [redacted] Section: Upper 111     Row: G Price: 265.00 each     Qty: 4   The seller noted on 3/17/17 (the date of the purchase) that the shipment would be delayed until 7/13/17. On 7/14/17, Mr. [redacted] called to inquire about the status of the tickets, and Customer Service followed up with the ticket seller to confirm same. The ticket seller advised that due to unforeseen circumstances, the tickets would not be available until the following day and would be delivered in person by a representative at [redacted] an hour before the event. He further instructed Mr. [redacted] to call this representative once he arrived at the venue to coordinate the delivery of the tickets. Mr. [redacted] contacted Customer Service requesting a refund as he believed the seller would not follow through with the ticket delivery. The seller and Customer Service guaranteed the tickets would be delivered in time for the event, but Mr. [redacted] chose to purchase alternate tickets elsewhere and did not pick up his tickets. When the seller contacted him to ask why he didn’t get the tickets, Mr. [redacted] explained that he already purchased alternate tickets and requested a refund for the tickets he purchased from the seller.   The ticket seller made the tickets available for pickup before the event, and Customer Service confirmed that the seller did have these tickets delivered per the instructions provided. However, Mr. [redacted] chose to not retrieve them and made other arrangements for alternate tickets. As stated in TicketClub.com’s All Sales Are Final policy, which Mr. [redacted] acknowledged that he agreed to before finalizing his order, since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges, or cancellations. Based on the foregoing, no refund is due to Mr. [redacted]. For additional information regarding the site’s terms and policies, please see [redacted]   Thank you, Legal Dept. TicketClub.com