TicketForce

The dispute seems to be in regards to a clearly different interpretation of the factsThere are no system flaws, and JPAS has been able to sell tickets without issue all during their communication with us about their contractIt is unclear as to the claim of lost revenue, as the system has been available for ticket sales during the past weeks of discussionsWe have done nothing to limit their ability to sell tickets We have yet to receive records of the claims of difficulties with the system over the past several years; in fact, our records indicate a pleasant working relationship and we have no records of complaints about the system or the service until the contract issue aroseWe have requested records of these complaints and have not received themPerhaps the Revdex.com can request records from them to back up these claims.Again, it is industry standard to protect both parties with contracts that roll over and JPAS was given notice in regards to the upcoming renewal dateIt seems they did have the date mistaken to be further out, but they did receive notice from TicketForceI have a call set with a lawyer representing JPAS on Wednesday, July 27 to see if we can find any resolveI attempted to set a call with Nicolas to review any issues and give him solutions, but he subsequently cancelled it after I requested it be moved ahead several days to accommodate my travel scheduleI regret that we've been unable to have fruitful calls to hear what these issues are so that we can resolveI did answer some general issues and questions via email after the call was cancelledTicketForce is doing all we can to both work within the constraints of the contract, resolve issues and discover solutionsWe are hoping that a conversation with the lawyer will be a good starting point to a getting some insight on exactly what the complaints and issues are

Our contracts have an auto-renewal clause, the industry standard in ticketing. TicketForce is always proactive in contacting our clients prior to renewal date, but the onus of responsibility to notify falls on the client. Contract Renewal date – 7/31/16 Notice of non-renewal due date – 4/30/16 (90...

days) On 4/4/16, CBDO Brad S[redacted] sent a courtesy email to Dennis A[redacted], asking if they planned to renew or discuss the contract. There was no response from Mr. A[redacted]. As is customary, on 5/4/16, Mr S[redacted] sent an email again to Mr A[redacted] acknowledging that the contract would auto-renew on July 31 and that he appreciated the opportunity to continue to service his contract. Mr. A[redacted] responded that they did not want to renew and that they had never been happy with the service and product of TicketForce. Mr S[redacted] emailed on 5/4, 5/18 and 6/3 and had several phone calls, asking for specifics on what concerns we could address. TicketForce keeps records of all customer inquiries and support tickets. There were no indications via email or in our IssueTrak system of any issues or concerns. In 2015 we made an onsite visit to JPAS and all was well. The JPAS staff has always been friendly and positive with the TicketForce team who was also not aware of any outstanding issues or concerns. We are happy to work with this client, including sending staff on site at no charge, retraining at no charge, and assisting with anything we can. The system services clients like JPAS well all over the country, and offers many new features at no charge, including donations, memberships, and responsive web design. We continue to build a quality product backed by solid service. TicketForce is confident that we can continue to service and support JPAS throughout the length of the contract.

We made it quite clear to TicketForce back in 2012, several times in 2013, and again in 2014 that we did not wish to continue with our contract due to the difficulties that we had with their system on our end and because of the non-stop complaints from customers about how slow and hard to use their online interface was. We tried many times to get TicketForce to correct our issues, but nothing was ever done to our satisfaction. In 2014, we gave up fighting with them due to their inability to rectify our issues. At that time, we decided to make the best of a bad situation and just wait out the contract until we could switch to another provider. Mr. A[redacted] was mistakenly under the impression that the contract was for 5 years instead of 4. He never received this "courtesy letter" stating that the renewal was coming up and no other attempt was made by TicketForce to contact anyone at our company regarding the renewal. The exchange between Mr. S[redacted] and I from that point has been less than professional and opposite of what one would consider to be "customer service".Again, it is in our opinion that their company is incapable rectifying the issues which we have presented to them, as they are inherent flaws in their system's design. Their product is not quality and their service is poor. We wish to be released from this unfair automatic renewal of their contract so that we can continue to do business. To date, we have estimated a loss of nearly $150,000 in revenue due to our inability to sell tickets during this dispute. We have no more time to waste as our company is on the verge of bankruptcy until we can sell tickets again. We have been fighting back and forth with TicketForce for almost 3 months now and nothing has been done to rectify our problems or to satisfy our complaints. In addition, the speed at which they communicate with us is less than acceptable, taking anywhere from several days, to over a month in one case just to get back with us.

This has been resolved. 

The patron's credit card was never charged - she entered an incorrect CV2 number and the transaction was not successful. Her banking instutituion held the funds in a pending status, as is normal practice. 

She called our office the...

following morning and our agents confirmed the situation and that her card was not charged. 

Thank you. 

We do offer full customer service on all questions and orders like this - had she called us the following morning, we would have assisted.

The dispute seems to be in regards to a clearly different interpretation of the facts. There are no system flaws, and JPAS has been able to sell tickets without issue all during their communication with us about their contract. It is unclear as to the claim of lost revenue, as the system has been available for ticket sales during the past weeks of discussions. We have done nothing to limit their ability to sell tickets.
 
We have yet to receive records of the claims of difficulties with the system over the past several years; in fact, our records indicate a pleasant working relationship and we have no records of complaints about the system or the service until the contract issue arose. We have requested records of these complaints and have not received them. Perhaps the Revdex.com can request records from them to back up these claims.
Again, it is industry standard to protect both parties with contracts that roll over and JPAS was given notice in regards to the upcoming renewal date. It seems they did have the date mistaken to be further out, but they did receive notice from TicketForce.
I have a call set with a lawyer representing JPAS on Wednesday, July 27 to see if we can find any resolve. I attempted to set a call with Nicolas to review any issues and give him solutions, but he subsequently cancelled it after I requested it be moved ahead several days to accommodate my travel schedule. I regret that we've been unable to have fruitful calls to hear what these issues are so that we can resolve. I did answer some general issues and questions via email after the call was cancelled.
TicketForce is doing all we can to both work within the constraints of the contract, resolve issues and discover solutions. We are hoping that a conversation with the lawyer will be a good starting point to a getting some insight on exactly what the complaints and issues are.

Our contracts have an auto-renewal clause, the industry standard in ticketing. TicketForce is always proactive in contacting our clients prior to renewal date, but the onus of responsibility to...

notify falls on the client. Contract Renewal date – 7/31/16 Notice of non-renewal due date – 4/30/16 (90 days) On 4/4/16, CBDO Brad S[redacted] sent a courtesy email to Dennis A[redacted], asking if they planned to renew or discuss the contract. There was no response from Mr. A[redacted]. As is customary, on 5/4/16, Mr S[redacted] sent an email again to Mr A[redacted] acknowledging that the contract would auto-renew on July 31 and that he appreciated the opportunity to continue to service his contract. Mr. A[redacted] responded that they did not want to renew and that they had never been happy with the service and product of TicketForce. Mr S[redacted] emailed on 5/4, 5/18 and 6/3 and had several phone calls, asking for specifics on what concerns we could address. TicketForce keeps records of all customer inquiries and support tickets. There were no indications via email or in our IssueTrak system of any issues or concerns. In 2015 we made an onsite visit to JPAS and all was well. The JPAS staff has always been friendly and positive with the TicketForce team who was also not aware of any outstanding issues or concerns. We are happy to work with this client, including sending staff on site at no charge, retraining at no charge, and assisting with anything we can. The system services clients like JPAS well all over the country, and offers many new features at no charge, including donations, memberships, and responsive web design. We continue to build a quality product backed by solid service. TicketForce is confident that we can continue to service and support JPAS throughout the length of the contract.

We made it quite clear to TicketForce back in 2012, several times in 2013, and again in 2014 that we did not wish to continue with our contract due to the difficulties that we had with their system on our end and because of the non-stop complaints from customers about how slow and hard to use their online interface was. We tried many times to get TicketForce to correct our issues, but nothing was ever done to our satisfaction. In 2014, we gave up fighting with them due to their inability to rectify our issues. At that time, we decided to make the best of a bad situation and just wait out the contract until we could switch to another provider. Mr. A[redacted] was mistakenly under the impression that the contract was for 5 years instead of 4. He never received this "courtesy letter" stating that the renewal was coming up and no other attempt was made by TicketForce to contact anyone at our company regarding the renewal. The exchange between Mr. S[redacted] and I from that point has been less than professional and opposite of what one would consider to be "customer service".
Again, it is in our opinion that their company is incapable rectifying the issues which we have presented to them, as they are inherent flaws in their system's design. Their product is not quality and their service is poor. We wish to be released from this unfair automatic renewal of their contract so that we can continue to do business. To date, we have estimated a loss of nearly $150,000 in revenue due to our inability to sell tickets during this dispute. We have no more time to waste as our company is on the verge of bankruptcy until we can sell tickets again. We have been fighting back and forth with TicketForce for almost 3 months now and nothing has been done to rectify our problems or to satisfy our complaints. In addition, the speed at which they communicate with us is less than acceptable, taking anywhere from several days, to over a month in one case just to get back with us.

Review: 8pm Central time 2/25/2014 I made a purchase for a venue via ticketforce llc online with my credit card to receive a "shawty shawty and friends comedy night" ticket via my email "[redacted]@yahoo.com." I did not receive a confirmation number for the purchase or an confirmation of the two tickets delivered, but I was charged 35.00 us dollars for each ticket with an additional $1.75 (each ticket) service fee attached. The tickets were advertised to deliver via my email address "[redacted]@yahoo.com. The product/sale was not delivered. I want my refund for the false advertisement and for not receiving my purchase of product.Desired Settlement: I want my refund for the false advertisement and for not receiving my purchase of product.

Business

Response:

This has been resolved.

The patron's credit card was never charged - she entered an incorrect CV2 number and the transaction was not successful. Her banking instutituion held the funds in a pending status, as is normal practice.

She called our office the following morning and our agents confirmed the situation and that her card was not charged.

Thank you.

We do offer full customer service on all questions and orders like this - had she called us the following morning, we would have assisted.