Tickets.Com

Tickets.com has been working with the venue to identify a remedy to the customer's complaint We are in the process of reaching out to the customer to discuss options

Tickets.com has been in contact with officials at the Wolf Trap Foundation for the Arts, who have in turn inform** us that they have been in communication directly with Mr*** to discuss available options. We collectively appreciate Mr***'s patronage and are hopeful that a
resolution can be reach** directly between the venue and customer. Sincerely,** ***Vice President, Client Engagement

Revdex.com:
Wolf Trap contact** me by phone today in reference to complaint ID ***I appreciate Mr***'s willingness to explain the reason for the charges to me and to offer me additional ticketsI do still have an issue with Tickets.com's excessive fees, but that is not Wolf Trap's faultI think Tickets.com should have answer** this complaint and not Wolf Trap
Regards,
*** ***

Dear Ms***:I am writing on behalf of Tickets.com (“Tickets.com”) in response to the complaint my office received submitted on November 19, initiated by *** *** (Your ID No***)Tickets.com has investigated this matter and facilitated resolution of Mr***’s complaint by
obtaining a courtesy refund from our venue client the client, Chicago Cubs Baseball, Club, LLC’s (the “Cubs”) despite the Cub’s refund policy that specified the per order handling fees are non-refundable.Tickets.com is in the business of providing the technology and infrastructure to facilitate the sale of ticketsOur investigation of the complaint found that Tickets.com processed Mr***’s purchase of the NLCS Home Opener Game tickets on behalf of the CubsAs the event did not take place, the Cubs issued Mr*** a refund based on the Cubs refund policy found at www.cubs.com/postseason and in pertinent part as follows:Cubs.com Internet Purchases: Ticket holders who purchased tickets through Cubs.com via the internet will receive an automatic refund through a credit issued to the credit card used for the original ticket purchase (approximately two to four weeks after the last Cubs game)The actual ticket will have no cash value AND SHOULD NOT BE RETURNEDThe ticket holder will also receive a refund of the per ticket convenience feePer order Processing/Shipping & Handling fees are non- refundableOther than tickets to non-played games, all ticket sales are final and tickets may not be returned, exchanged or refunded (bold text added).While the Cubs ticket policies specifies that per order fees are non-refundable, as a courtesy to Mr***, the Cubs refunded the disputed $per order fee to Mr***’s Discover card ending in ***As there has been no wrongdoing by Tickets.com or the Cubs, and Mr*** has, as a courtesy by the Cubs, been refunded the disputed amount of $9.00, I believe Tickets.com has addressed Mr***’s complaint in a satisfactory manner and now consider it resolvedPlease feel free to contact me if you have any questions or wish to discuss this matter further.Sincerely,*** ** *** *** ** *** *** ***, Tickets.com, LLC Ph: *** ***

Ms***, Please see the attached letter in response to this complaint Sincerely, *** ***Tickets.com, Inc. Ms*** ***Revdex.com of San DiegoOrange & Imperial Counties Re:Complaint ID Number: ***Dear Ms***:I am writing in response to the
complaint assigned an ID of ***Tickets.com has investigated this matter and we disagree that there has been any wrongdoingOur investigation of the customer’s ticket purchase indicated inclusion of a $order processing fee in the customer’s shopping cart prior to checkoutThereafter the customer elected the Tickets@Home method of delivery on the checkout page, which in this instance was a $feeThe overall ticket purchase included the $order processing fee but no additional delivery fee because it was not applicableNevertheless, as a courtesy and in full settlement of the complaint, we have coordinated with our client to ensure the customer has received a refund of the disputed amount, $4.00, which was returned on December 4, 2015.As we have provided the remedy sought by the customer, we believe we have addressed the complaint in a satisfactory manner and consider it resolvedPlease feel free to contact me if you have any questions or wish to discuss this matter further.Sincerely,*** G***Contract Manager, Tickets.com, Inc

We have been informed by the ticketing operations staff at *** *** that the tickets for the Dead and Company concert in July were printed and mailed the week of March 13th We apologize for an inconvenience that this has caused and encourage the patron to contact the *** ***
customer service department at ***

Hello, Tickets.com will require additional information, such as the merchant name and merchant telephone number from the patron's credit card statement in order to further investigate this matter.  The patron references the vendor as Ticket W, which is not affiliated with...

Tickets.com.  Additionally, Tickets.com does not currently, nor did we in 2017,  provide ticketing systems or services to a venue in Albuquerque, NM.  Based on the description provided by the patron, it appears to have been a secondary or broker transaction through a company other than Tickets.com.  Sincerely,Tickets.com

Please see the below email thread in which the consumer has acknowledged that the issue has been resolved.  Apologies for the delay, the consumer did not respond immedately to our inguiry for additional information, and the phone number providedwas invalid. Sincerely,[redacted]Vice President,...

Client Engagement 
From: [redacted] [[redacted]]
Sent: Tuesday, January 27, 2015 11:12 AM
To: [redacted], [redacted]
Subject: Re: FW: Tickets.com Refund
Issue has been resolved.
On Jan 23, 2015 10:30 AM,
"[redacted], [redacted]" <[redacted]>
wrote:
Hi
[redacted] . Just
following up on this email I had sent.  If you can get back to me with the
information requested we can help track down what is going on.
Thanks.












[redacted]
[redacted]

[redacted]


Tickets.com, Inc. | [redacted]
Direct:[redacted] |  F:[redacted]

 
This
message (and any associat** files) is intend** only for the use of the
individual or entity to which it is address** and may contain information that
is confidential, subject to copyright or constitutes a trade secret. If you are
not the intendedrecipient you are hereby notifed that any dissemination,
copying or distribution of this message, or files associated with this message,
is strictly prohibit**. If you have receiv** this message in error, please
notify us immediately by replying to the message and deleting it from your
computer.
From: [redacted], [redacted]
Sent: Tuesday, January 13, 2015 10:57 AM
To: '[redacted]'
Subject: Tickets.com Refund
Good
morning [redacted].
We were recently
made aware of some issues you were having obtaining a refund for tickets
purchasedto an event that was cancelled.  I apologize for any
inconvenience and will attempt to get this resolv*ed for you as quickly as
possible. Could
you let me know which event it was that was cancelled and at which venue the
event was taking place?  That will help me track down what is going on.
Also,
how did you purchase the ticket (i.e on line, at the box office ro over the
phone) and could you provide your phone number you may have used either in
calling in or entering online as it will help us track things down better.
 Thank
you. 











































[redacted]

[redacted]

Tickets.com, Inc. | [redacted]
Direct:[redacted] |  F:[redacted]
360 West Jefferson Street, Suite B | Syracuse, NY 13202


v

been awaiting a response from tickets.com liason who has called and emailed me about a resoultion... Hopefully soon this can be...

finalized  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] C