TicketsNow.com

Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ Dear Ms [redacted] : Our office is in receipt of your recent correspondence to the Revdex.com relating to the TicketsNow online order placed by your mother on August 12th, 2015, for tickets to see the Luke Bryan at the Irvine Meadows Amphitheatre on October 17th, (invoice number XXXXXXX)We welcome this opportunity to explain why we decline to comply with your request By way of background, TicketsNow is Ticketmaster's resale partner site, which provides consumers the opportunity to access to live entertainment event tickets that may no longer be available through primary distribution channelsTicketsNow allows fans great choice and access to live entertainment while ensuring reliability of service, convenience, and securityTickets listed on TicketsNow are owned and listed for resale to the public by third party individuals or brokersTickets are sold at current market rates, meaning they are offered for sale at prices set by the third parties listing the tickets based on their assessment of market demandThe TicketsNow website states in several locations that tickets typically are listed above price, including the Sales Terms and Conditions, Frequently Asked Questions, on the Home Page and on the Order PageFor additional clarity, when viewing tickets, the price is listed as "PRICE (EACH)" and each individual listing states "RESELLER'S PRICE" There is no reasonable basis for you to have believed you were setting up a presale account as opposed to purchasing tickets in the TicketsNow resale marketplaceAmong other reasons, and site description (as well as further information provided in multiple instances on our website), TicketsNow provides the Order Summary on the Order Page, so a customer can conveniently review exactly what he or she is purchasing before entering any personal information or credit card information to complete the transactionAfter filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read, and agree to, the Terms and ConditionsAll sales are final Because you agreed to these Terms and Conditions, including the condition that "All sales are final," at the time of purchase a refund is not availableTicketsNow does provide the service where you are able to resell any unwanted tickets up to five days prior to the event dateYou can start by visiting www.TicketsNow.com and clicking on Sell Your Tickets We sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled its responsibility by securing and purchasing the tickets you requested Sincerely, Dana [redacted] Consumer Support Specialist

Complaint: [redacted] I am rejecting this response because: I did NOT in fact choose the seating of the tickets I received and I did not use the tickets because they were too far back as I would never chose to pay to sit in those seats . There were many available seats much closer in the front (where I chose) for the same price, so why would I choose to pay over $200 for tickets the the last rows?! This is fraud! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe debit card that I purchased the original tickets with is no longer activeTherefore, please refund the money instead to debit card: [redacted] Sincerely, [redacted]

Dear Ms [redacted] : Our office is in receipt of your recent correspondence to the Revdex.com relating to your TicketsNow online order placed on April 21st, 2016, for tickets to see Wicked at [redacted] Theatre on April 27th, (invoice number [redacted] ) By way of background, TicketsNow is [redacted] resale partner site provides consumers the opportunity to access to live entertainment event tickets that may no longer be available through primary distribution channels The partnership between [redacted] and TicketsNow allows fans great choice and access to live entertainment while ensuring reliability of service, convenience, and security Tickets listed on TicketsNow are owned and listed for resale to the public by third party individuals or brokers Tickets are sold at current market rates, meaning they are offered for sale at prices set by the third parties listing the tickets based on market demand The TicketsNow website states in several locations that tickets typically are listed above price, including the Sales Terms and Conditions, Frequently Asked Questions, on the Home Page and on the Order Page To avoid confusion when viewing tickets, the price is listed as “PRICE (EACH)” and each individual listing states “RESELLER’S PRICE” There is no reasonable basis for you to have believed you were buying tickets from a primary ticketing source as opposed to purchasing tickets in the TicketsNow resale marketplace Among other reasons, and site description (as well as further information provided in multiple instances on our website), TicketsNow provides the Order Summary on the Order Page, so a customer can conveniently review exactly what he or she is purchasing before entering any personal information or credit card information to complete the transactionAfter filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read, and greed to the Terms and Conditions All sales are finalBecause you agreed to these Terms and Conditions, including the condition that “All sales are final,” at the time of purchase a refund is not available Our records indicate that you selected to purchase two tickets in RMezz row J for Wicked at the [redacted] Theatre on April 27th, After reviewing the tickets that you received I show that you received exactly what was requested online – Rmezz row J seats – We sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled our responsibility by securing, purchasing and delivering the tickets you requested Sincerely, [redacted] Consumer Support Specialist

[redacted] Our office is in receipt of your recent correspondence to the Revdex.com As you will recall, your complaint related to your TicketsNow online order placed on November 29th, 2015, for tickets to see Phantom Of The Opera at The [redacted] Theatre on December 27th, (invoice [redacted] By way of background, TicketsNow is [redacted] resale partner site, providing consumers the opportunity to access to live entertainment event tickets that may no longer be available through primary distribution channels The partnership between [redacted] and TicketsNow allows fans great choice and access to live entertainment while ensuring reliability of service, convenience, and security Tickets listed on TicketsNow are owned and listed for resale to the public by third party individuals or brokers Tickets are sold at current market rates, meaning they are offered for sale at prices set by the third parties listing the tickets based on market demand The TicketsNow website states in several locations that tickets typically are listed above price, including the Sales Terms and Conditions, Frequently Asked Questions, on the Home Page and on the Order Page To avoid confusion when viewing tickets, the price is listed as “PRICE (EACH)” and each individual listing states “RESELLER’S PRICE” Upon receiving your complaint, we reviewed the history of the transaction at issueOur research unequivocally indicates that you came to TicketsNow via our affiliate web site www.BroadwayBox.com Thus, our records indicate that you affirmatively selected Find Tickets under Find Marketplace Tickets and clicked to come to TicketsNow At that time TicketsNow was not the only option www.BroadwayBox.com presented you with, rather there were multiple alternate web sites and companies that were also listed as options Furthermore, there is no reasonable basis for you to have believed you were buying tickets from a primary ticketing source as opposed to purchasing tickets in the TicketsNow resale marketplace Among other reasons, and site description (as well as further information provided in multiple instances on our website), TicketsNow provides the Order Summary on the Order Page, so a customer can conveniently review exactly what he or she is purchasing before entering any personal information or credit card information to complete the transactionThe listing selected advised Orchestra [redacted] ** After filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read and agree to, the Terms and Conditions All sales are finalBecause you agreed to these Terms and Conditions, including the condition that “All sales are final,” at the time of purchase a refund is not available TicketsNow does provide the service where you are able to resell any unwanted tickets up to five days prior to the event date You can start by visiting www.TicketsNow.com and clicking on Sell Your Tickets Our records indicate that the tickets you selected displayed Section Orchestra, [redacted] ** There was no indication on this listing that the tickets would be in the center of the orchestra as our representatives have explained In regards to the same listing currently showing available online, please understand that there are multiple seats available in section Orchestra, [redacted] ** Your tickets are 100% guaranteed and will be received in time for the event If the address you provided at the time of purchase is not where you will be at the time of delivery please contact our customer service department to provide an updated address, [redacted] We sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled our responsibility by securing, purchasing and delivering the tickets you requested Sincerely, [redacted] ***Consumer Support Specialist

Dear Mr***We are in receipt of your recent complaint submitted
to the Revdex.com regarding your purchase of two tickets to the Los
Angeles Lakers at the *** *** on December 23rd, at 7:pm
(Invoice number 10174579). As you will
recall, your complaint involves
the date of the event on your NBATickets.com
Resale Marketplace online order. We
welcome this opportunity to explain why we cannot comply with your request.The NBATickets.com
Resale Marketplace is a
safe and secure online ticket resale marketplace for buyers and sellersThe
Exchange provides fans with access to hard-to-get tickets to NBA games that may
otherwise be unavailable through primary distribution channelsWhen fans buy
tickets through the Exchange, they can be assured of a safe, secure
transactionTickets are listed by established ticket suppliers and resellers
as well as individuals.Prior to purchasing, you were given the opportunity to
review all costs associated with the order and to review the details of your
order, including the date of the event as well as the number of tickets you were
purchasing, before filling out any pertinent personal and credit card
information. After selecting the tickets
you requested, you would have viewed the Order Screen. On the left hand side of the Order Screen was
an Order Summary detail which listed the event, date, venue, time, seat locations, quantity ordered, price
per ticket, service charge, shipping fee and order total. All fees associated with your purchase were
shown on the Order Summary.After filling in all personal information, you were
presented with the Place Order button, adjacent to which appeared Terms and
Conditions containing the following clear and binding language: I confirm that I have read,
and greed to the Terms and Conditions.
All sales are final.Because you agreed to these
Terms and Conditions, including the condition that “All sales are final,” as a
matter of policy and immediately following your purchase a refund was not
available.Our records indicate that you
submitted your ticket request on November 26th, at 3:26pm
Immediately afterwards, you received an email notifying you that we had
received your request and provided you a summary of your order. That
summary provided you a break down of your order which lists the event, date, venue, time, seat
locations, quantity ordered, price per ticket, service charge, shipping fee and
order total. We show you contacted our office in regards to you selecting
the wrong date and requested to cancel your order on November 27th,
2015. At that time you emailed with an
agent who reviewed your ticket purchase.
Unfortunately we are unable to cancel your order as the order had
already been confirmed and processed as it was received. All records and
confirmations sent advised that the date purchased was December 23rd,
2015, and the site is not able to change this information. If you wish to list your tickets for resale
you may do so by going to https://www.ticketsnow.com/NBA/SellYourTickets/Login.aspx. You are able to list your tickets and receive
payment by check if you are an international customer who does not have a US
bank.We sincerely regret that you
are disappointed with your recent NBATickets.com Resale Marketplace purchase;
however, we respectfully decline to grant your request for a refund as NBATickets.com
Resale Marketplace fulfilled our responsibility by securing, purchasing and
delivering the tickets you requested. Sincerely,*** *** Consumer Support Specialist

Dear *** *** We are in receipt of your recent complaint submitted to the Revdex.com. As a service oriented company, the satisfaction of our consumers is of our utmost concern. As you will recall your complaint regarding *** *** at *** Center which has been
postponed and that no refund is being providedTicketsNow is an online resale marketplace where fans can safely and conveniently purchase tickets from professional resellers and other fans. Tickets are sold at current market rates, meaning they are priced based on the demand for the tickets. Prior to purchasing, you are given the opportunity to review all costs associated with the order and you are able to review the details of your order before filling out any pertinent personal and credit card information. After selecting the tickets you requested, you would have viewed the Order Screen. On the left hand side of the Order Screen is an Order Summary detail which lists the event, date, venue, time, seat locations, quantity ordered, and price per ticket, service charge, shipping fee and order total. All fees associated with your purchase are shown on the Order Summary. After filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read, and greed to the Terms and Conditions. All sales are finalBecause you agreed to these Terms and Conditions, including the condition that “All sales are final,” at the time of purchase a refund is not available. We sincerely regret that you are disappointed with your recent TicketsNow purchase; however you expressly agreed to abide by our Terms and Conditions. Under our Terms and Conditions on *** item “Postponed or Rescheduled Events” states: If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event dateNew tickets will not be issued for most rescheduled events or postponementsWe will not refund you for postponed or rescheduled eventsOur records do show that this performance was postponed and the tickets bearing the original event date will be honored. We are happy to report, however, that as a onetime goodwill gesture we have cancelled your order and refunded you in full. The credit of $was issued to your *** card ending in *** on June 2nd, We trust this information is sufficient to resolve the matterSincerely, *** *** Consumer Support Specialist

March 6, Complaint ID: *** Consumer: Ross J ***We are in receipt of the recent complaint submitted to the Revdex.com by MrRoss ***. We welcome the opportunity to respond to his complaint.Mr*** is questioning a check for tickets that sold on TicketsnowMr
***’s check was reissued on February 26, in the amount of $81.00. If Mr*** has not received this check he can contact us to have it reissuedI am truly sorry for any inconvenience We appreciate this opportunity to respond to his complaint. Please do not hesitate to contact us with any further questions or inquiries. Sincerely,Pam *** Consumer Support Specialist

Dear Ms*** Our office is in receipt of your recent correspondence to the Revdex.com relating to your TicketsNow online order placed on July 1st, 2016, for tickets to see *** *** at *** Farm on July 10th, (invoice number ***. By way of
background, TicketsNow is Ticketmaster’s resale partner site provides consumers the opportunity to access to live entertainment event tickets that may no longer be available through primary distribution channelsThe partnership between Ticketmaster and TicketsNow allows fans great choice and access to live entertainment while ensuring reliability of service, convenience, and security. Tickets listed on TicketsNow are owned and listed for resale to the public by third party individuals or brokers. Tickets are sold at current market rates, meaning they are offered for sale at prices set by the third parties listing the tickets based on market demand. The TicketsNow website states in several locations that tickets typically are listed above price, including the Sales Terms and Conditions, Frequently Asked Questions, on the Home Page and on the Order PageTo avoid confusion when viewing tickets, the price is listed as “PRICE (EACH)” and each individual listing states “RESELLER’S PRICE”. There is no reasonable basis for you to have believed you were buying tickets from a primary ticketing source as opposed to purchasing tickets in the TicketsNow resale marketplace. Among other reasons, and site description (as well as further information provided in multiple instances on our website), TicketsNow provides the Order Summary on the Order Page, so a customer can conveniently review exactly what he or she is purchasing before entering any personal information or credit card information to complete the transactionAfter filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read, and greed to the Terms and Conditions. All sales are finalBecause you agreed to these Terms and Conditions, including the condition that “All sales are final,” at the time of purchase a refund is not available. We sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled our responsibility by securing, purchasing and delivering the tickets you requested. Sincerely, *** *** Consumer Support Specialist

Dear Ms***: Our office is in receipt of your recent response to the Revdex.com relating to your TicketsNow online order placed on April 21st, 2016, for tickets to see Wicked at the *** Theatre on April 27th, (invoice number ***). TicketsNow has not changed our position on the matter since the original complaint was submitted. Our records indicate that you placed your order online on April 21st, at 2:34pm, invoice number ***. Your order was confirmed for two tickets to Wicked at the *** Theatre on April 27th, in Section RMEZZ, Row J. Prior to submitting your order you received a breakdown of your order and fees associated with your order. Tickets retailed you at $per ticket with a Service Charge of $and a Delivery fee of $($x 2=$+ $+ $4.95= $214.79). Prior to placing your order you were also presented with our Sales, Terms & Conditions, stating all sales are final. After reviewing the tickets you received, you have received the tickets you selected when placing your online orderWe sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled our responsibility by securing two tickets in Section “RMEZZ”, Row “J”, purchasing Section “RMEZZ”, Row “J” and delivering the two tickets in Section “RMEZZ”, Row “J” that you requested. Sincerely, *** *** Consumer Support Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The debit card that I purchased the original tickets with is no longer active. Therefore, please refund the money instead to debit card: [redacted]
Sincerely,
[redacted]

Dear Ms. [redacted]: Our office is in receipt of your recent correspondence to the Revdex.com relating to your TicketsNow online order placed on April 21st, 2016, for tickets to see Wicked at [redacted] Theatre on April 27th, 2016 (invoice number [redacted]).  By way of background,...

TicketsNow is [redacted] resale partner site provides consumers the opportunity to access to live entertainment event tickets that may no longer be available through primary distribution channels.  The partnership between [redacted] and TicketsNow allows fans great choice and access to live entertainment while ensuring reliability of service, convenience, and security.  Tickets listed on TicketsNow are owned and listed for resale to the public by third party individuals or brokers.  Tickets are sold at current market rates, meaning they are offered for sale at prices set by the third parties listing the tickets based on market demand.  The TicketsNow website states in several locations that tickets typically are listed above price, including the Sales Terms and Conditions, Frequently Asked Questions, on the Home Page and on the Order Page.  To avoid confusion when viewing tickets, the price is listed as “PRICE (EACH)” and each individual listing states “RESELLER’S PRICE”.  There is no reasonable basis for you to have believed you were buying tickets from a primary ticketing source as opposed to purchasing tickets in the TicketsNow resale marketplace.  Among other reasons, and site description (as well as further information provided in multiple instances on our website), TicketsNow provides the Order Summary on the Order Page, so a customer can conveniently review exactly what he or she is purchasing before entering any personal information or credit card information to complete the transaction. After filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language: I confirm that I have read, and greed to the Terms and Conditions.  All sales are final. Because you agreed to these Terms and Conditions, including the condition that “All sales are final,” at the time of purchase a refund is not available.  Our records indicate that you selected to purchase two tickets in RMezz row J for Wicked at the [redacted] Theatre on April 27th, 2016.  After reviewing the tickets that you received I show that you received exactly what was requested online – Rmezz row J seats 115 – 116. We sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled our responsibility by securing, purchasing and delivering the tickets you requested.  Sincerely, [redacted] Consumer Support Specialist

Initial Business Response /* (1000, 5, 2015/08/10) */
Dear Mr. [redacted]
Our office is in receipt of your recent correspondence to the Revdex.com. As you will recall your complaint was regarding your seller's account, as well as payments due on that account. We apologize for any...

inconvenience, however we cannot comply with your request to make payments without speaking with you first.
TicketsNow is an event ticket resale marketplace where fans of live entertainment buy and sell tickets. We provide safe and convenient access to hard-to-find event tickets by bringing buyers and sellers together.
We have attempted to contact you via phone, but have been unable to reach you. We do need to speak with you at your earliest convenience. To resolve this matter and settle payment please contact us at 1-[redacted], you may speak with either [redacted] at extension XXXXX or [redacted] at extension XXXXX. We greatly apologize for any inconvenience and hope to resolve this matter soon. Please note in order to provide resolution to this matter we do need to speak with you.
We sincerely regret that you are disappointed with your attempt to resell tickets on TicketsNow. We look forward to hearing from you soon, so that we are able to resolve this matter for you.
Sincerely,
[redacted]
Consumer Support Specialist

Initial Business Response /* (1000, 5, 2015/08/25) */
Dear Ms. [redacted]:
Our office is in receipt of your recent correspondence to the Revdex.com relating to the TicketsNow online order placed by your mother on August 12th, 2015, for tickets to see the Luke Bryan at the Irvine Meadows...

Amphitheatre on October 17th, 2015 (invoice number XXXXXXX). We welcome this opportunity to explain why we decline to comply with your request.
By way of background, TicketsNow is Ticketmaster's resale partner site, which provides consumers the opportunity to access to live entertainment event tickets that may no longer be available through primary distribution channels. TicketsNow allows fans great choice and access to live entertainment while ensuring reliability of service, convenience, and security. Tickets listed on TicketsNow are owned and listed for resale to the public by third party individuals or brokers. Tickets are sold at current market rates, meaning they are offered for sale at prices set by the third parties listing the tickets based on their assessment of market demand. The TicketsNow website states in several locations that tickets typically are listed above price, including the Sales Terms and Conditions, Frequently Asked Questions, on the Home Page and on the Order Page. For additional clarity, when viewing tickets, the price is listed as "PRICE (EACH)" and each individual listing states "RESELLER'S PRICE".
There is no reasonable basis for you to have believed you were setting up a presale account as opposed to purchasing tickets in the TicketsNow resale marketplace. Among other reasons, and site description (as well as further information provided in multiple instances on our website), TicketsNow provides the Order Summary on the Order Page, so a customer can conveniently review exactly what he or she is purchasing before entering any personal information or credit card information to complete the transaction. After filling in all personal information, you were presented with the Place Order button, adjacent to which appeared Terms and Conditions containing the following clear and binding language:
I confirm that I have read, and agree to, the Terms and Conditions. All sales are final.
Because you agreed to these Terms and Conditions, including the condition that "All sales are final," at the time of purchase a refund is not available. TicketsNow does provide the service where you are able to resell any unwanted tickets up to five days prior to the event date. You can start by visiting www.TicketsNow.com and clicking on Sell Your Tickets.
We sincerely regret that you are disappointed with your recent TicketsNow purchase; however, we respectfully decline to grant your request for a refund as TicketsNow fulfilled its responsibility by securing and purchasing the tickets you requested.
Sincerely,
Dana [redacted]
Consumer Support Specialist

Complaint: [redacted]
I am rejecting this response because: I purchased 2 tickets and traveled over 2 hours for this concert and it was a big hassel and didn't receive anything I paid for also missing 30 minutes of the concert. I feel I was mislead with what I was actually purchasing. I could have purchased cheaper tickets to the same show but I purchased these because I wanted these amenities. I was only compensated $100.00 which isn't even half of 1 ticket.
Sincerely,
[redacted]

[redacted]Our office is in receipt of
your recent correspondence to the Revdex.com.  As you will recall, your complaint related to
your TicketsNow online order placed on November 29th, 2015, for
tickets to see Phantom Of The Opera at The [redacted] Theatre on December...

27th,
2015 (invoice [redacted]  By way of background,
TicketsNow is [redacted] resale partner site, providing consumers the
opportunity to access to live entertainment event tickets that may no longer be
available through primary distribution channels.  The partnership between [redacted] and
TicketsNow allows fans great choice and access to live entertainment while
ensuring reliability of service, convenience, and security.  Tickets
listed on TicketsNow are owned and listed for resale to the public by third
party individuals or brokers.  Tickets are sold at current market rates,
meaning they are offered for sale at prices set by the third parties listing
the tickets based on market demand.  The TicketsNow website states in several
locations that tickets typically are listed above price, including the Sales
Terms and Conditions, Frequently Asked Questions, on the Home Page and on the
Order Page.  To avoid confusion when
viewing tickets, the price is listed as “PRICE (EACH)” and each individual
listing states “RESELLER’S PRICE”.  Upon receiving your
complaint, we reviewed the history of the transaction at issue. Our research
unequivocally indicates that you came to TicketsNow via our affiliate web site www.BroadwayBox.com. 
Thus, our records indicate that you affirmatively selected Find Tickets under
Find Marketplace Tickets and clicked to come to TicketsNow.  At that time TicketsNow was not the only
option www.BroadwayBox.com presented
you with, rather there were multiple alternate web sites and companies that were
also listed as options.  Furthermore, there is no reasonable basis for you to
have believed you were buying tickets from a primary ticketing source as
opposed to purchasing tickets in the TicketsNow resale marketplace.  Among
other reasons, and site description (as well as further information provided in
multiple instances on our website), TicketsNow provides the Order Summary on
the Order Page, so a customer can conveniently review exactly what he or she is
purchasing before entering any personal information or credit card information
to complete the transaction. The listing selected advised Orchestra [redacted]  After filling in all personal information,
you were presented with the Place Order button, adjacent to which appeared
Terms and Conditions containing the following clear and binding language: I confirm that I have
read and agree to, the Terms and
Conditions All sales are finalBecause you agreed to these
Terms and Conditions, including the condition that “All sales are final,” at
the time of purchase a refund is not available.  TicketsNow does provide
the service where you are able to resell any unwanted tickets up to five days
prior to the event date.  You can start
by visiting www.TicketsNow.com and
clicking on Sell Your Tickets.  Our records indicate that the
tickets you selected displayed Section Orchestra, [redacted]  There was no indication on this listing that
the tickets would be in the center of the orchestra as our representatives have
explained.  In regards to the same
listing currently showing available online, please understand that there are
multiple seats available in section Orchestra, [redacted]  Your tickets are 100% guaranteed and will be received
in time for the event.  If the address
you provided at the time of purchase is not where you will be at the time of
delivery please contact our customer service department to provide an updated
address, [redacted]We sincerely regret that you
are disappointed with your recent TicketsNow purchase; however, we respectfully
decline to grant your request for a refund as TicketsNow fulfilled our
responsibility by securing, purchasing and delivering the tickets you
requested.  Sincerely,[redacted]Consumer Support Specialist

Complaint: [redacted]
I am rejecting this response because: I did NOT in fact choose the seating of the tickets I received and I did not use the tickets because they were too far back as I would never chose to pay to sit in those seats .  There were many available seats much closer in the front (where I chose) for the same price, so why would I choose to pay over $200 for tickets the the last rows?! This is fraud! 
Sincerely,
[redacted]

Dear Ms. [redacted]   We are in receipt of your recent complaint submitted to the Revdex.com.  As a service oriented company, the satisfaction of our consumers is of our utmost concern.  As you will recall your complaint was regarding the VIP Amenities what were not...

available with your tickets.   TicketsNow is primarily an online resale marketplace where fans can safely and conveniently purchase tickets from professional resellers and other fans.  Tickets are sold at current market rates, meaning they are priced based on the demand for the tickets.    Our records indicate that you placed your order online on July 8th, 2016 for [redacted] at the [redacted] Center on July 9th, 2016 at 7pm in Section [redacted]. These tickets were VIP tickets in which included parking, vip club, entry and restroom access.   Tickets retailed to you at $159 per ticket with a Service Charge of $63.60, the grand total was $381.60.    On July 10th, 2016 you emailed in advising of the issues with VIP Amenities when attending the event.  We did apologize for the inconvenience and began researching what the issue was.  During our research we also advised we would credit back $75 for the inconvenience as the tickets did not provide you the VIP Amenities that were noted during your purchase.  Our next contact with you was on July 13th, 2016, where you advised you would like to also be compensated for the 30 minutes of the show you missed.  We did agree and as a onetime good will gesture we did offer a courtesy credit of $25, for a total refund of $100.  The first refund was made on July 11th, 2016 in the amount of $75 and the second refund was made on July 14th, 2016 in the amount of $25.  The refunds were placed on the [redacted] card ending in [redacted] that was used at the time of the original purchase.   We sincerely regret that you are disappointed with your recent TicketsNow purchase and trust this information is sufficient to resolve the matter.   Sincerely,   [redacted] Consumer Support Specialist