(The consumer indic*ted he/she DID NOT *ccept the response from the business.)
Our comp*ny will *ccept the response once we receive * refund *nd *lso receive * notice through m*il or em*il with * written st*tement st*ting th*t the *ccount h*s been closed. We h*ve been told before th*t the...
*ccount h*s been closed, but the comp*ny keeps debiting our *ccount.
Dear [redacted],
I have stopped the termination collection efforts. In good faith I am also refunding ME fees from Aug 2015 - Dec 2015 in the amount of $270.80. Jan 2015 and Feb 2015 ME fees rejected and were never collected by Integrity.
I hope this resolution is satisfactory. If you...
would like to discuss further please feel free to reach out to me at any time. Sincerely,
I am currently trying to get a hold of the merchant for resolution however [redacted]'s voicemail box is full. She can reach me directly at [redacted]. Because [redacted] is in the process of terminating her account with us I need to speak with her in order to resolve this matter which includes possible release of funds.
Kind Regards,
[redacted],
Vice President of Operations
Integrity payment systems, LLC
Dear [redacted],
Thank you for taking the time to communicate your frustration to us. On 6/9/2014 you signed a merchant processing agreement attesting you read and received a copy of the Merchant Processing Agreement Terms and Conditions. The agreement does contain language regarding the...
terms of early account termination. As a courtesy I would like to refund the termination fee charged to your account in July of this year. Integrity has a A+ rating for a reason and I'm glad to hear you enjoyed our service while you were a customer. I also hope you reconsider us as a future partner.
Please carefully review the agreement of your current software provider and credit card processor as they will mostly likely contain termination language including fees for early termination.
Sincerely,
[redacted]
VP of Operations | g[redacted]@integritypays.com
(P) [redacted]
I LOVE Integrity! They are my go to company for processing services! Cassandra [redacted] is the best relationship manager! Always assists and very professional!
Thanks again Integrity for your great customer service!!
Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: **@morecabbage.com
We are going to issue a full refund within 5 days.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Thank you very much for bringing this to my attention. I want to assure you I am looking into this and will make sure all monies due you are refunded ASAP. I will send a follow up email to the email address you posted in the...
contact portion.
Sincerely,
[redacted]
Vice President of Operations
Integrity LLC
g[redacted]@integritypays.com
[redacted] was underwritten for 100% cash and carry. The transaction in question is 15 times greater than what [redacted] personally guaranteed she would process as an average sales item. In addition, this sale was a down payment taken for a specialty item that has not been...
delivered. We instructed our customer to process a return and accept another form of payment for. We will hold the funds for 180 days or until her customer takes delivery of the custom item. The best option is to process a return and accept another form of payment.
Our intention is not to disrupt business. We can certainly reach out and explain our underwriting policy and well as our rights as a Acquirer to hold a merchant to their signed agreement as well as hold funds for verification.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have instructed the company on how and where to send the refunds.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@morecababge.com
The VP of Operations at Integrity Payment Systems has spoken with [redacted] and is in the process of refunding the termination fee...
as well determining if any other fees will be refunded.
The merchant did process sales from 9/14 - 2/15. So interchange and processing fees cannot be refunded.
We have a copy of the signed merchant agreement which shows who IPS is. Now that said, [redacted] also had a conversation with a Merchant Advocate [redacted] on 8/29. [redacted] explained who IPS is and what role we play in conjunction with [redacted] informed [redacted] that we received incorrect or bad account information so we were not able to deposit or debit fees. This was finally resolved and her deposits were made promptly.
We failed in not following up about pricing concerns, and we do apologize for this.
Dear Mr. [redacted],
I apologize for any inconvenience and confusion. Integrity wants your processing business and not a termination fee. I can also confidently say that the [redacted] has been a great representative of Integrity and this...
complaint is out of the ordinary. In good faith I am waiving the termination fee. Terms of termination are detailed in section 13E of the merchant processing agreement terms and conditions. Again, I sincerely apologize for any misunderstanding and hope to have the opportunity to review your pricing and exceed your expectations. Please feel free to reach out to me directly via email or phone.
Sincerely,
[redacted]
Vice President Of Operation at | Integrity
phone: ([redacted]
email: g[redacted]@integritypays.com
(The consumer indic*ted he/she DID NOT *ccept the response from the business.)
Our comp*ny will *ccept the response once we receive * refund *nd *lso receive * notice through m*il or em*il with * written st*tement st*ting th*t the *ccount h*s been closed. We h*ve been told before th*t the...
*ccount h*s been closed, but the comp*ny keeps debiting our *ccount.
Dear [redacted],
I have stopped the termination collection efforts. In good faith I am also refunding ME fees from Aug 2015 - Dec 2015 in the amount of $270.80. Jan 2015 and Feb 2015 ME fees rejected and were never collected by Integrity.
I hope this resolution is satisfactory. If you...
would like to discuss further please feel free to reach out to me at any time. Sincerely,
[redacted]
VP Operations | Integrity
g[redacted]@integritypays.com | ([redacted]
I am currently trying to get a hold of the merchant for resolution however [redacted]'s voicemail box is full. She can reach me directly at [redacted]. Because [redacted] is in the process of terminating her account with us I need to speak with her in order to resolve this matter which includes possible release of funds.
Kind Regards,
[redacted],
Vice President of Operations
Integrity payment systems, LLC
Dear [redacted],
Thank you for taking the time to communicate your frustration to us. On 6/9/2014 you signed a merchant processing agreement attesting you read and received a copy of the Merchant Processing Agreement Terms and Conditions. The agreement does contain language regarding the...
terms of early account termination. As a courtesy I would like to refund the termination fee charged to your account in July of this year. Integrity has a A+ rating for a reason and I'm glad to hear you enjoyed our service while you were a customer. I also hope you reconsider us as a future partner.
Please carefully review the agreement of your current software provider and credit card processor as they will mostly likely contain termination language including fees for early termination.
Sincerely,
[redacted]
VP of Operations | g[redacted]@integritypays.com
(P) [redacted]
I LOVE Integrity! They are my go to company for processing services! Cassandra [redacted] is the best relationship manager! Always assists and very professional!
Thanks again Integrity for your great customer service!!
Initial Business Response /* (1000, 5, 2015/08/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX [redacted]
Contact Email: **@morecabbage.com
We are going to issue a full refund within 5 days.
Initial Consumer Rebuttal /* (2000, 7, 2015/08/12) */
(The consumer...
indicated he/she ACCEPTED the response from the business.)
Dear Mrs. [redacted]
Thank you very much for bringing this to my attention. I want to assure you I am looking into this and will make sure all monies due you are refunded ASAP. I will send a follow up email to the email address you posted in the...
contact portion.
Sincerely,
[redacted]
Vice President of Operations
Integrity LLC
g[redacted]@integritypays.com
[redacted] was underwritten for 100% cash and carry. The transaction in question is 15 times greater than what [redacted] personally guaranteed she would process as an average sales item. In addition, this sale was a down payment taken for a specialty item that has not been...
delivered. We instructed our customer to process a return and accept another form of payment for. We will hold the funds for 180 days or until her customer takes delivery of the custom item. The best option is to process a return and accept another form of payment.
Our intention is not to disrupt business. We can certainly reach out and explain our underwriting policy and well as our rights as a Acquirer to hold a merchant to their signed agreement as well as hold funds for verification.
Thank you for your response. Please help me understand how I can further assist you in this matter.
Sincerely,
[redacted]
VP of Operations | Integrity
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have instructed the company on how and where to send the refunds.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@morecababge.com
The VP of Operations at Integrity Payment Systems has spoken with [redacted] and is in the process of refunding the termination fee...
as well determining if any other fees will be refunded.
The merchant did process sales from 9/14 - 2/15. So interchange and processing fees cannot be refunded.
We have a copy of the signed merchant agreement which shows who IPS is. Now that said, [redacted] also had a conversation with a Merchant Advocate [redacted] on 8/29. [redacted] explained who IPS is and what role we play in conjunction with [redacted] informed [redacted] that we received incorrect or bad account information so we were not able to deposit or debit fees. This was finally resolved and her deposits were made promptly.
We failed in not following up about pricing concerns, and we do apologize for this.
Dear Mr. [redacted],
I apologize for any inconvenience and confusion. Integrity wants your processing business and not a termination fee. I can also confidently say that the [redacted] has been a great representative of Integrity and this...
complaint is out of the ordinary. In good faith I am waiving the termination fee. Terms of termination are detailed in section 13E of the merchant processing agreement terms and conditions. Again, I sincerely apologize for any misunderstanding and hope to have the opportunity to review your pricing and exceed your expectations. Please feel free to reach out to me directly via email or phone.
Sincerely,
[redacted]
Vice President Of Operation at | Integrity
phone: ([redacted]
email: g[redacted]@integritypays.com