Tide Dental

Complaint: [redacted] I am rejecting this response because: I not only want to be absolved of the $balance, but I want to be reimbursed for the $that we paid in advance for treatments that were going to be covered by MedicaidIn addition the statements that were provided by Tide dental are inaccurateWe provided the Medicaid insurance information on the first visit and this can be proved by the fact that we were asked by Tide Dental to pay $in advance for the treatment that Medicaid was going to cover and by the dates in the claims filed to MedicaidThe claims were denied by Medicaid due to improper filing and a lack of a signature upon which Tide Dental had a additional days to correct the claimsFurthermore, Tide Dental stated that we were going to be reimbursed the $after the Medicaid claim was approvedAsking clients to pay in advance for treatments that will be covered by Medicaid is a practice that is illegal and should be stopped at onceSo, once again I would like to be absolved of the $balance and reimbursed the $that I never should have paid in the first place Regards, [redacted]

[redacted] Revdex.com Corporate Office [redacted] Austin, TX [redacted] RE: ID [redacted] Dear [redacted] : I am writing in response to your letter that was sent on December 17, in regards to a customer complaint filed by Ms [redacted] Our client office has every desire to address their patient's needs and provide the best solutions available to resolve their patient's issue as soon as possible Thank you for taking the time to write to Tide Dental located in Corpus Christi, TXThe opportunity to clarify what may have happen is greatly appreciatedThe attached document is a response from the office in regards to the complaint that was filedTide Dental takes great care to ensure that important matters such as this are properly managedAs part of the management company for our client, I will be the liaison for the office to ensure compliance with your request If you have any further question or concerns please reach me at (972) [redacted] Ext ***Sincerely, [redacted] Director of Compliance Operations December 23, To whom it may concern: Emma, Operations Administrative Manager, received the complaint last week and we resolved it by FridayThere was communication between Manager and patient trying to get this matter resolvedWhen we first saw the patient we only received PPO insurance informationUnfortunately at that time the information was incorrect and requested additional information from the patientThere were time gaps in-between this because the patient would not call back the office to file claims in a timely mannerAfter the second time of receiving the corrected PPO insurance, patient alerted the office that they had medicaid as a third insuranceAfter getting all the EOBs from the primary and secondary insurance the filing limitations had passed on the medicaid sideYou can see note that billing did try to submitAs a courtesy to the patient we wrote off the balance to correct any miscommunication between office and patientPatient no longer has a balance on the account and this information has been communicated to the patient Tide Dental Corpus Christi

Complaint: [redacted]
I am rejecting this response because:
I not only want to be absolved of the $227.00 balance, but I want to be reimbursed for the $440.00 that we paid in advance for treatments that were going to be covered by Medicaid. In addition the statements that were provided by Tide dental are inaccurate. We provided the Medicaid insurance information on the first visit and this can be proved by the fact that we were asked by Tide Dental to pay $440.00 in advance for the treatment that Medicaid was going to cover and by the dates in the claims filed to Medicaid. The claims were denied by Medicaid due to improper filing and a lack of a signature upon which Tide Dental had a additional 120 days to correct the claims. Furthermore, Tide Dental stated that we were going to be reimbursed the $440.00 after the Medicaid claim was approved. Asking clients to pay in advance for treatments that will be covered by Medicaid is a practice that is illegal and should be stopped at once. So, once again I would like to be absolved of the $227.00 balance and reimbursed the $440.00 that I never should have paid in the first place.
Regards,[redacted]

[redacted] Revdex.com Corporate Office [redacted] Austin, TX [redacted]  ...

RE: ID [redacted]   Dear [redacted]: I am writing in response to your letter that was sent on December 17, 2014 in regards to a customer complaint filed by Ms. [redacted].   Our client office has every desire to address their patient's needs and provide the best solutions available to resolve their patient's issue as soon as possible.   Thank you for taking the time to write to Tide Dental located in Corpus Christi, TX. The opportunity to clarify what may have happen is greatly appreciated. The attached document is a response from the office in regards to the complaint that was filed. Tide Dental takes great care to ensure that important matters such as this are properly managed. As part of the management company for our client, I will be the liaison for the office to ensure compliance with your request.   If you have any further question or concerns please reach me at (972) [redacted] Ext [redacted]. Sincerely,
  [redacted]
Director of Compliance  Operations  
 
December 23, 2014 To whom it may concern:   Emma, Operations Administrative Manager, received the complaint last week and we resolved it by Friday. There was communication between Manager and patient trying to get this matter resolved. When we first saw the patient we only received PPO insurance information. Unfortunately at that time the information was incorrect and requested additional information from the patient. There were time gaps in-between this because the patient would not call back the office to file claims in a timely manner. After the second time of receiving the corrected PPO insurance, patient alerted the office that they had medicaid as a third insurance. After getting all the EOBs from the primary and secondary insurance the filing limitations had passed on the medicaid side. You can see note that billing did try to submit. As a courtesy to the patient we wrote off the balance to correct any miscommunication between office and patient. Patient no longer has a balance on the account and this information has been communicated to the patient.     Tide Dental Corpus Christi

MB2 Dental Solutions [redacted] Carrollton, Texas [redacted] January 15, 2015 [redacted] Revdex.com Corporate Office [redacted] Austin, TX [redacted] RE: ID [redacted] Dear [redacted]: I am writing in response to your letter that was sent on January 05, 2015 in regards to a customer complaint regarding patient [redacted]. Firstly, we apologize for the inconvenience created by our error. We have every desire to address our patient's needs and provide the best solutions available to resolve our patients issue as soon as possible. I take great care to ensure that important matters such as this are properly managed; I wanted to inform you that the requested refund of $440 is in the process of being refunded to the patient. Since we are a management company for Tide Dental there are necessary steps that have to be taken before submitting a refund. I have submitted a request to have the refund expedited to the patient. I highly appreciate the feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied patient. It is our goal to retain [redacted] as a patient and continue to be his dental care provider. If you have any further question or concerns please reach me at (972) [redacted] Ext
 
Sincerely,   [redacted] Director of Compliance Operations