Tidy Ones Cleaning and Organization Services Reviews (1)
Review: I made an appointment several weeks ago for 10AM the morning of 8/2. At 10:30 she still hadn't arrived, and I tried to call her. After getting her VM and leaving one, I also e-mailed her. She claimed that I hadn't responded to her last e-mail(which I had) and that me she didn't send me a conformation, so I didn't have an appointment. She rescheduled for 1:30PM that afternoon. She also told me that there was a $25 traveling fee that is not mentioned in the fine print of the groupon I purchased or on her website. The only mention is of a travel radius of 15 miles from a zip code of which I am well within(5 miles). When she finally showed up at 1:50 PM, we began to walk through the house and go through the rooms I wanted cleaned. She then began to work on the kitchen and asked if I had a vacuum for her to use. I left her to cleaning and she spent all her time in the kitchen and bathroom. Despite my telling her very clearly that we were primarily interested in the cleaning an not organizing, she went through several kitchen cabinets, opened up several boxes and took the contents out in both the kitchen and the bathroom. She also went through our medicine cabinet and our other personal bathroom stuff and moved it all around. She used 2 of our good kitchen towels as rags to wipe down the kitchen and then threw them out. She broke a serving dish in our kitchen, and a blind in the kitchen. Finally, after she left I went into the bathroom and the toilet was clogged. After several hours of fiddling with it I found the top to a kitchen brush for pots and pans lodged in the toilet. It had broken off the handle and somehow ended up in the toilet and we found the handle to it in our dish rack. I was able to remove it thankfully. Also, we had a collection of magnets on our fridge and she soaked them in water damaging several of them. All of this damage was never mentioned to us - we found it after she left. Additionally, she lists being an accredited Revdex.com business but this is unverifiable on your site.Desired Settlement: We reached out to the business and told them we would like refund. They have so far declined and hung up on us while we we trying to explain the situation. Our hope is that not only can we get our money back, you can somehow warn other purchasers of this groupon about this women and the lack of care she has before they welcome her into their homes.