Tiekka Vaubel Insurance

We write in response to the Revdex.com complaint, dated March *, 2016, initiated by customer [redacted] (# [redacted] )NHL GameCenter LIVE was recently re-branded as NHL.TV and is currently operated by MLBAM on behalf of the NHLMLBAM has investigated this matter and we deny any allegation of wrongdoing The blackouts about which [redacted] has complained are being enforced by MLBAM in accordance with the terms of sale to which [redacted] agreed when he purchased his subscription Nevertheless, NHL.TV Customer Service contacted [redacted] to discuss his concerns, including the blackouts applicable to his location As a courtesy and in full settlement of his complaint, [redacted] was provided with a full refund ($131.49, made in two installments of $and $106.49)We understand [redacted] is satisfied with the resolution of his complaint If [redacted] requires assistance in the future, we encourage him to contact the NHL.TV Customer Service department at ###-###-####.As this is the remedy originally requested by the customer, we believe his complaint is addressed in a satisfactory manner and now consider it resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would also like to add that, re-subscribing someone from $to $is definitely 'not right' The NHL sent me an email saying that a refund would take 5-Business days, however something encouraged them to refund me immediately? So maybe it was a mistake? I am glad that my beloved NHL fixed it for me.Yours Sincerely [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I was contacted by Adam at NHL.TV who was very professional both in granting me a full refund and
taking appropriate steps to correct the technical issues that caused this complaint I would likely return to being an NHL customer again in the future
Sincerely,
*** ***

We write in response to the Revdex.com complaint, dated February *, 2016, initiated by custome* *** *** (#***)We have investigated this matter and deny any allegation of wrongdoing
NHL GameCenter LIVE recently was re-branded as NHL.TV and currently is operated by MLBAM on behalf of the
NHL*** *** is a valued customer, and NHL.TV Customer Service contacted him to confirm that his subscription access to NHL.TV did not change during the re-branding process (and continues to be offered at no additional cost for the current season)We understand *** *** is enjoying his subscription and is satisfied with the resolution of his complaintIf *** *** requires assistance in the future, we encourage him to contact the NHL.TV Customer Service department at ###-###-####
As we have confirmed *** *** is able to access his existing subscription, we believe his complaint is addressed in a satisfactory manner and now consider it resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been
resolvedThey were very kind and attentive in resolving my issueI will definitely give NHL.com another chance!Sincerely, *** ***

*** Customer Service spoke with the customer on 1/**/and provided a full refund of her purchase

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that the financial resolution is consistant with my expected resolution.  I do not agree with the companies determination of fault.  The blackout policy was inconsistently applied due to change in management.  Future buyers should be cautious and obtain clear assurance of application of the blackout policy, before purchase.  I do consider the matter fully resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would also like to add that, re-subscribing someone from $9.99 to $131 is definitely 'not...

right'.  The NHL sent me an email saying that a refund would take 5-7 Business days, however something encouraged them to refund me immediately? So maybe it was a mistake? I am glad that my beloved NHL fixed it for me.Yours Sincerely[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We write in response to the Revdex.com complaint, dated March *, 2016, initiated by customer [redacted] (#[redacted]). NHL GameCenter LIVE was recently re-branded as NHL.TV and is currently operated by MLBAM on behalf of the NHL. MLBAM has investigated this matter and we deny any allegation of...

wrongdoing.  The blackouts about which [redacted] has complained are being enforced by MLBAM in accordance with the terms of sale to which [redacted] agreed when he purchased his subscription.     Nevertheless, NHL.TV Customer Service contacted [redacted] to discuss his concerns, including the blackouts applicable to his location.  As a courtesy and in full settlement of his complaint, [redacted] was provided with a full refund ($131.49, made in two installments of $25.00 and $106.49). We understand [redacted] is satisfied with the resolution of his complaint.  If [redacted] requires assistance in the future, we encourage him to contact the NHL.TV Customer Service department at ###-###-####.As this is the remedy originally requested by the customer, we believe his complaint is addressed in a satisfactory manner and now consider it resolved.