Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tier 1 has placed my account in a locked status until they receive information from their client. I understand, but how will Tier 1 contact me within 30 days with this information if they do not have any of my correct contact information other than my phone number? I am not comfortable disclosing my personal information to this company.
Regards,
[redacted]
November 6, 2015Dear [redacted], Complaint HandlerOur agency received your
correspondence on November 4, 2015. We
have carefully reviewed the complaint and recorded phone call.Tier 1 Asset Management Group is a
collection agency that takes all complaint very seriously.The consumer was...
contacted by our
agency on 11/04/15 in regards to a debt owed our client. He initially spoke with one of our agents in
regards to the past due balanced that was owed.
The consumer did not acknowledge the debt and stated he did not receive
documentation of the debt. The phone
call was transferred to the program manager who affirmed that the debt was
legitimate. Our agency received his
account on 11/2/2015 from our client.
Our policies state that we send out Validation of Debt letters to all
identified consumers. We have
subsequently sent him the documentation through the USPS.Our agency has marked the account as
Cease and Desist and we will no longer attempt to collect on his account. We have updated his records and will return
it to our client. Our actions do not
forgive a legitimate debt. We anticipate
that our actions will satisfy the requests of Mr. McKay.Sincerely,[redacted]Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
November 9, 2015Dear [redacted] Complaint HandlerOur agency received your
correspondence with an ID of [redacted] on November 6, 2015 by email. Tier 1
Asset Management Group is a collection agency that takes all complaint very
seriously. We have carefully reviewed
the complaint and conducted...
an internal investigation surrounding the account
in question. The following items have
been reviewed, account notes, call recordings and the employees involved have
been interviewed.The consumer contacted
our agency on 10/28/15 in regards to a debt they had paid in full. They stated that another agency was
attempting to collect on the same debt. [redacted] did in fact pay our agency for a short term loan he had received. Our agency mailed a paid in full document on
4/30/2015 for account 87514[redacted] - 243319.
This document is the receipt for satisfying the debt and removes [redacted]
from obligations associated with the short term loan. We have sent him another Paid in Full
Document as well as including one in the communication. This document presented to the collection
agency should remedy his situation. We
anticipate that our actions will satisfy the request of [redacted]. If any
further assistance is required I can assist [redacted] at the following phone
number ###-###-####.Sincerely,Clifton G[redacted]Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
RE: Complaint#[redacted]After reviewing Ms. [redacted] account, we
have put the account into a closed status and will be returning it to our
client informing them of Ms. [redacted] bankruptcy proceedings. Our office will
cease all communication with Ms. [redacted]. We have put all of the phone...
numbers
that were provided on the original account into a do not call list and none of the phone numbers will be contacted moving forward. We
sincerely apologize if at any time Ms. [redacted] was displeased with our service.
We trust that our response is satisfactory to all parties involved.
Revdex.com
100 Bryant Woods South
Amherst, NY 14228
RE: Complaint ID [redacted].
We have reviewed the response made by and Mrs.
[redacted] response and we would like to bring closure to this matter and
offer the following.
Our client has been informed of the dispute, the account
is being flagged and returned in a closed report. Mrs. [redacted] will no
longer receive collection efforts from our company moving forward. We hope this
brings resolution to this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Tier 1 has placed my account in a locked status until they receive information from their client. I understand, but how will Tier 1 contact me within 30 days with this information if they do not have any of my correct contact information other than my phone number? I am not comfortable disclosing my personal information to this company.
Regards,
[redacted]
November 6, 2015Dear [redacted], Complaint HandlerOur agency received your
correspondence on November 4, 2015. We
have carefully reviewed the complaint and recorded phone call.Tier 1 Asset Management Group is a
collection agency that takes all complaint very seriously.The consumer was...
contacted by our
agency on 11/04/15 in regards to a debt owed our client. He initially spoke with one of our agents in
regards to the past due balanced that was owed.
The consumer did not acknowledge the debt and stated he did not receive
documentation of the debt. The phone
call was transferred to the program manager who affirmed that the debt was
legitimate. Our agency received his
account on 11/2/2015 from our client.
Our policies state that we send out Validation of Debt letters to all
identified consumers. We have
subsequently sent him the documentation through the USPS.Our agency has marked the account as
Cease and Desist and we will no longer attempt to collect on his account. We have updated his records and will return
it to our client. Our actions do not
forgive a legitimate debt. We anticipate
that our actions will satisfy the requests of Mr. McKay.Sincerely,[redacted]Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
November 9, 2015Dear [redacted] Complaint HandlerOur agency received your
correspondence with an ID of [redacted] on November 6, 2015 by email. Tier 1
Asset Management Group is a collection agency that takes all complaint very
seriously. We have carefully reviewed
the complaint and conducted...
an internal investigation surrounding the account
in question. The following items have
been reviewed, account notes, call recordings and the employees involved have
been interviewed.The consumer contacted
our agency on 10/28/15 in regards to a debt they had paid in full. They stated that another agency was
attempting to collect on the same debt. [redacted] did in fact pay our agency for a short term loan he had received. Our agency mailed a paid in full document on
4/30/2015 for account 87514[redacted] - 243319.
This document is the receipt for satisfying the debt and removes [redacted]
from obligations associated with the short term loan. We have sent him another Paid in Full
Document as well as including one in the communication. This document presented to the collection
agency should remedy his situation. We
anticipate that our actions will satisfy the request of [redacted]. If any
further assistance is required I can assist [redacted] at the following phone
number ###-###-####.Sincerely,Clifton G[redacted]Chief Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
RE: Complaint#[redacted]After reviewing Ms. [redacted] account, we
have put the account into a closed status and will be returning it to our
client informing them of Ms. [redacted] bankruptcy proceedings. Our office will
cease all communication with Ms. [redacted]. We have put all of the phone...
numbers
that were provided on the original account into a do not call list and none of the phone numbers will be contacted moving forward. We
sincerely apologize if at any time Ms. [redacted] was displeased with our service.
We trust that our response is satisfactory to all parties involved.
Revdex.com
100 Bryant Woods South
Amherst, NY 14228
RE: Complaint ID [redacted].
We have reviewed the response made by and Mrs.
[redacted] response and we would like to bring closure to this matter and
offer the following.
Our client has been informed of the dispute, the account
is being flagged and returned in a closed report. Mrs. [redacted] will no
longer receive collection efforts from our company moving forward. We hope this
brings resolution to this matter.
Sincerely,
Tier 1 Asset Management Group, LLC