Tier Two Consulting LLC

What we recommended was that they use Microsoft Office for emailWe have numerous clients on this solution and even use it for our own email service at Tier Two During the mail migration, there was a change at Microsoft which made all of our clients with older MAC computers on a specific Operating System version have authentication issues with Microsoft Office Since the [redacted] MAC computers couldn't be upgraded to a newer Operating system version we suggested replacing themWe do not sell computers and we did not sell them to [redacted] When the new computers were deployed they had some issues with sharing calendars and mailboxes, but the authentication issue being caused by the older Operating System was resolvedThey kept calling us for issues with configuration, but when onsite often couldn't re-create the issue.We gave [redacted] a 10% discount on our hourly before we even started the project, then “no charged” an additional 25% of the work we didChris then responded with a demand for an additional $in discounts for the opportunity to come down and do more free work for her

Complaint: [redacted] I am rejecting this response because: It is not an accurate description of how the events transpired We never requested, or expected, free work from Tier Two We only wanted an efficient solution to the problems that we were experiencing.We have since hired a new IT company that has resolved all of our issues in a matter of less than three hours These were ongoing problems that Tier Two were unable to resolve Sincerely, [redacted]

What we recommended was that they use Microsoft Office 365 for email. We have numerous clients on this solution and even use it for our own email service at Tier Two.  During the mail migration, there was a change at Microsoft which made all of our clients with older MAC computers on a specific...

Operating System version have authentication issues with Microsoft Office 365. Since the [redacted] MAC computers couldn't be upgraded to a newer Operating system version we suggested replacing them. We do not sell computers and we did not sell them to [redacted]. When the new computers were deployed they had some issues with sharing calendars and mailboxes, but the authentication issue being caused by the older Operating System was resolved. They kept calling us for issues with configuration, but when onsite often couldn't re-create the issue.We gave [redacted] a 10% discount on our hourly before we even started the project, then “no charged” an additional 25% of the work we did. Chris then responded with a demand for an additional $1000 in discounts for the opportunity to come down and do more free work for her.

Complaint: [redacted]
I am rejecting this response because:  It is not an accurate description of how the events transpired.  We never requested, or expected, free work from Tier Two.  We only wanted an efficient solution to the problems that we were experiencing.We have since hired a new IT company that has resolved all of our issues in a matter of less than three hours.  These were ongoing problems that Tier Two were unable to resolve.
Sincerely,
[redacted]