Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If there actually is a leak, wouldn't you think for a service that costs $89.99 the technicians would have noted that or mentioned it? The question still remains if they actually added fluid to my car because other things on the receipt claimed they added but did not actually do it. So there is no doubt that the coolant was not actually added despite what the receipt says. Regardless of the fact, the receipt is not true, as I stated in my previous two messages, things that were marked complete and added on the receipt were not actually done! Your regional manager assured me that he would verify by personally checking my car out by scheduling a meeting with him at a different location, in which he in fact did not show up as he promised. Despite customer service telling me that there would be cameras to verify the work was done, you have no proof that the employees did what they were supposed to do. My proof is that if you check your security cameras, you can see me backing into the garage when I noticed that something marked COMPLETE on the receipt was not done. This matter displays the complete disregard Valvoline has for its customers. No one here is taking responsibility for anything, this company is eluding the fact that they will not do what you pay them to do, and if something goes wrong, the REGIONAL manager will just send you off. In his last message, the least he could have done was offer an apology for not showing up to a meeting that he initiated. Was that simple task done? No. But the only thing going on here pushing the issue on me just to protect themselves to get away from what their employees DID NOT DO. An example of poor customer at its finest.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
If there actually is a leak, wouldn't you think for a service that costs $89.99 the technicians would have noted that or mentioned it? The question still remains if they actually added fluid to my car because other things on the receipt claimed they added but did not actually do it. So there is no doubt that the coolant was not actually added despite what the receipt says. Regardless of the fact, the receipt is not true, as I stated in my previous two messages, things that were marked complete and added on the receipt were not actually done! Your regional manager assured me that he would verify by personally checking my car out by scheduling a meeting with him at a different location, in which he in fact did not show up as he promised. Despite customer service telling me that there would be cameras to verify the work was done, you have no proof that the employees did what they were supposed to do. My proof is that if you check your security cameras, you can see me backing into the garage when I noticed that something marked COMPLETE on the receipt was not done. This matter displays the complete disregard Valvoline has for its customers. No one here is taking responsibility for anything, this company is eluding the fact that they will not do what you pay them to do, and if something goes wrong, the REGIONAL manager will just send you off. In his last message, the least he could have done was offer an apology for not showing up to a meeting that he initiated. Was that simple task done? No. But the only thing going on here pushing the issue on me just to protect themselves to get away from what their employees DID NOT DO. An example of poor customer at its finest.
Regards,
[redacted]