Ties Dry Cleaners and Laundry

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that the proposed resolution is satisfactory to meAdditionally, I have printed out the communication between Ms [redacted] and myself for reference I am happy to share this with Kum K [redacted] if requested to help support the process I am not sure what happened to the receipt of the certified mail that was sent to Jennifer P [redacted] and Kum K [redacted] (please see attached) MsP [redacted] told me to write down my missing items plus the cost and Google the items and submit a picture of the items to support the reimbursement claim (as I did) While Tie's does not have direct proof and is not able to determine beyond doubt that the clothes that I am requesting reimbursment for are in fact the items, Tie's does have details about the components of my order Additionally, as a customer for the past years, I do not need to falsify the details of my orderWhile the items have been worn, many were fairly newAdditionally, my order, after investigation from MsP [redacted] showed the order was picked up on May 20th which was before the daysYou will also see attached my original claim ticketI appreciate Tie's response and have not had any other problems with the businessI look forward to resolving this matter quicklyThank you Sincerely, [redacted]

Hello, I have requested that the Revdex.com re-open my complaint with Tie's Hour CleanersI accepted the business's response to look into the matter with the hope to receive communication with a proposed resolution within the requested week timelineAs a follow up after I accepted the response, I e-mailed the provided business e-mail on 10/24/to ensure that you all had my personal e-mail address and home address for future communicationI did not receive any communication within your requested week Additionally, I e-mailed on 10/27/to follow up regarding the matter Today is 11/2/and to date I have not received any communication from Tie's with a proposal of resolution of this matter via e-mail or mail I feel that I have been more than fair as a customer regarding this matter To support your research into the matter I: offered to send along the communication regarding the matter between Ms [redacted] and myself (who also did extensive research into that matter per our texting conversation), scanned and e-mailed copies of receipts of certified mail in care of Ms [redacted] and [redacted] to help you all identify who signed for the mail within your business, as well as a copy of my dry cleaning ticket Additionally, I could have pursued this in small claims court given that the business did not reply to the certified mail that I sent, but I truly believe that mistakes happen and am really trying to work with you all However, at this point, I have requested that the Revdex.com come in to mediate this matter as Tie's has not been willing to deal with this with the other provided opportunities - [redacted]

Thank you for your time invested in this dispute and for giving Ties the opportunity to resolve this matterWe will do the best that we can to resolve this matter, while making sure that the outcome is considered fair for both partiesWe appreciate all and any help that Revdex.com can offer in order to resolve this dispute, along with any recommendations that maybe useful I have read the initial complaint filed by Ms [redacted] that was attached to the letter sent from Revdex.comFirst, I would like to apologize to Ms [redacted] for all that has happened, and would like to personally thank her for all the years of wonderful loyalty and that we are deeply saddened to know that because of this issue that it has given her the feelings of not wanting to come back to Ties I have recently spoke with Jennifer, whom I am sad to say is no longer able to work at Ties after years of great service due to her healthWhen I contacted Jennifer, she was very sick, and had very little memory of where she left off on this matterJennifer wanted to help Ties with this claim, until Ties was able to find a replacement, and sadly throughout all the pain and suffering she is enduring she was so Hard on herself to realize she forgot to forward this issue back to me in order to help Ms [redacted] I have been notified by her medical assistant that they will look for the mail that Ms [redacted] sent, which details the pieces that are reported missingSo without Jennifer having forwarded this matter back to Ties, we had no idea that this issue was still a unresolved matterI have also asked Jennifer to look back at any of her emails that might give clue to where she left off on this, and would also ask Revdex.com to update their records and forward our new business email to Ms [redacted] as well for all future communicationsThis email is: [redacted] @gmail.com, C/O [redacted] ***In conclusion, I ask that Ms [redacted] give us about a week from today, so that I am able to give Jennifer a chance to locate the mail that Ms [redacted] sent out with a itemized list, and also to locate and find all of Ties info that will relate to this matter, with timelines of the incident I do understand the basics of this matter, and that it pertains to a specific order that was said to have been picked up as far as in Ties records, but Ms [redacted] is 100% sure she didn't pick up her order We are willing to work with Ms [redacted] in trying to get this reimbursed as long as the order did not stay inside Ties pass daysAs long as Ms [redacted] is within that time frame where the time she dropped off and tried to pick up is within a month we have more hope that she is able to get reimbursedWe ask that she too has an open mind and is fair as well in asking for costs on clothes, knowing that without direct proof and beyond a doubt that the clothes she is stating she is missing can't be proved that she is able to negotiate each cost of item down to a fair market value and also take in consideration the clothes were worn as well For example only: Just because a customer states one item was a Versace shirt that cost $300, that a customer will get $Even if a customer states their jeans were bought at $That without solid proof that the jeans she is stating was the one dropped off, we can't just fairly give out $just from the word of a customer, so when we think of reimbursing customers for items when the actual garment is not present then, some kind of middle ground needs to be seen from both sidesThis is something that can be explained later and we can surely send a offer once this mail is located on each item We want to do what is fair for both sides, it's a loss for ties either waywe don't care for the money we lost a great customer! If customer is willing to give ties another chance, we can also combine reimbursements as well! We can make up the difference of what we can directly pay to the customer with also a in store credit for all future dry cleaningThis can also be an option for exampleJust for this example let's say Ms [redacted] asked for $And ties was only able to fairly price out each lost garment to total back to Ms [redacted] at $Than if Ms [redacted] was willing to give Ties another chance we could make up the $by a means of in store creditSince she is a person who dry cleans her items she will need to pay for cleaning so we can give her credit she can use towards thIs cleaningIt's almost the same as giving her the remaining of the $500, it would save her $on spending her own money on cleaningThis is the fastest thing we can offer at anytime is where reimbursement is divided between money back and in store creditIt's something we would like to also offer as the faster way to resolve this We just ask that Ms [redacted] be fair on trying to resolve this, where if ties takes a step forward that Ms [redacted] takes one step tooAll in all things happen to all of us all the time that is not fair, but it's hard to get everything we want all the time causing more stress and time and money wastedIt's so much easier when two people compromise and both take a lossIt's only fair and the right thing to doWe are willing to be fair and to compromise the most we canThat is all we ask for as well and also the second chance to make things up for what happenedEver [redacted] and any business is bound to make a mistake, that is when you consider how long you have been part of this business and how many mistakes that have happenedIt sounds like Ms [redacted] was happy for a long time, and this was the first mistakeWe just ask for forgiveness and another opportunity to make things right in order for many more years to go byThank you Revdex.com for the help in this matter and thank you Ms [redacted] for your patience! I look forward to making sure this incident is resolved soon! Thank you! [redacted] K***, Manager & Corporate Member Ties cleaners

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that the proposed resolution is satisfactory to meAdditionally, I have printed out the communication between Ms*** *** and myself for reference I am happy to share this with Kum K*** if requested to help support the process I am not sure what happened to the receipt of the certified mail that was sent to Jennifer P*** and Kum K*** (please see attached) MsP*** told me to write down my missing items plus the cost and Google the items and submit a picture of the items to support the reimbursement claim (as I did) While Tie's does not have direct proof and is not able to determine beyond doubt that the clothes that I am requesting reimbursment for are in fact the items, Tie's does have details about the components of my order Additionally, as a customer for the past years, I do not need to falsify the details of my orderWhile the items have been worn, many were fairly newAdditionally, my order, after investigation from MsP*** showed the order was picked up on May 20th which was before the daysYou will also see attached my original claim ticketI appreciate Tie's response and have not had any other problems with the businessI look forward to resolving this matter quicklyThank you.
Sincerely,*** ***

Hello,
I have requested that the Revdex.com re-open my complaint with Tie's 1 Hour Cleaners. I accepted the business's response to look into the matter with the hope to receive communication with a proposed resolution within the requested week timeline. As a follow up after I accepted the response, I e-mailed the provided business e-mail on 10/24/16 to ensure that you all had my personal e-mail address and home address for future communication. I did not receive any communication within your requested week.  Additionally, I e-mailed on 10/27/16 to follow up regarding the matter.  Today is 11/2/16 and to date I have not received any communication from Tie's with a proposal of resolution of this matter via e-mail or mail. 
I feel that I have been more than fair as a customer regarding this matter.  To support your research into the matter I: offered to send along the communication regarding the matter between Ms. [redacted] and myself (who also did extensive research into that matter per our texting conversation), scanned and e-mailed copies of receipts of certified mail in care of Ms. [redacted] and [redacted] to help you all identify who signed for the mail within your business, as well as a copy of my dry cleaning ticket.  Additionally, I could have pursued this in small claims court given that the business did not reply to the certified mail that I sent, but I truly believe that mistakes happen and am really trying to work with you all.  However, at this point, I have requested that the Revdex.com come in to mediate this matter as Tie's has not been willing to deal with this with the other provided opportunities. 
-[redacted]

Thank you for your time invested in this dispute and for giving Ties the opportunity to resolve this matter. We will do the best that we can to resolve this matter, while making sure that the outcome is considered fair for both parties. We appreciate all and any help that Revdex.com can offer in order...

to resolve this dispute, along with any recommendations that maybe useful. 
I have read the initial complaint filed by Ms [redacted] that was attached to the letter sent from Revdex.com. First, I would like to apologize to Ms [redacted] for all that has happened, and would like to personally thank her for all the years of wonderful loyalty and that we are deeply saddened to know that because of this issue that it has given her the feelings of not wanting to come back to Ties. 
I have recently spoke with Jennifer, whom I am sad to say is no longer able to work at Ties after 20 years of great service due to her health. When I contacted Jennifer, she was very sick, and had very little memory of where she left off on this matter. Jennifer wanted to help Ties with this claim, until Ties was able to find a replacement, and sadly throughout all the pain and suffering she is enduring she was so Hard on herself to realize she forgot to forward this issue back to me in order to help Ms [redacted]. I have been notified by her medical assistant that they will look for the mail that Ms [redacted] sent, which details the pieces that are reported missing. So without Jennifer having forwarded this matter back to Ties, we had no idea that this issue was still a unresolved matter. I have also asked Jennifer to look back at any of her emails that might give clue to where she left off on this, and would also ask Revdex.com to update their records and forward our new business email to Ms [redacted] as well for all future communications. This email is: [redacted]@gmail.com, C/O [redacted]. In conclusion, I ask that Ms [redacted] give us about a week from today, so that I am able to give Jennifer a chance to locate the mail that Ms [redacted] sent out with a itemized list, and also to locate and find all of Ties info that will relate to this matter, with timelines of the incident. 
I do understand the basics of this matter, and that it pertains to a specific order that was said to have been picked up as far as in Ties records, but Ms [redacted] is 100% sure she didn't pick up her order. 
We are willing to work with Ms [redacted] in trying to get this reimbursed as long as the order did not stay inside Ties pass 30 days. As long as Ms [redacted] is within that time frame where the time she dropped off and tried to pick up is within a month we have more hope that she is able to get reimbursed. We ask that she too has an open mind and is fair as well in asking for costs on clothes, knowing that without direct proof and beyond a doubt that the clothes she is stating she is missing can't be proved that she is able to negotiate each cost of item down to a fair market value and also take in consideration the clothes were worn as well. 
For example only: Just because a customer states one item was a Versace shirt that cost $300, that a customer will get $300. Even if a customer states their jeans were bought at $150.00. That without solid proof that the jeans she is stating was the one dropped off, we can't just fairly give out $150 just from the word of a customer, so when we think of reimbursing customers for items when the actual garment is not present then, some kind of middle ground needs to be seen from both sides. This is something that can be explained later and we can surely send a offer once this mail is located on each item. 
We want to do what is fair for both sides, it's a loss for ties either way. we don't care for the money we lost a great customer! If customer is willing to give ties another chance, we can also combine reimbursements as well! We can make
up the difference of what we can directly pay to the customer with also a in store credit for all future dry cleaning. This can also be an option. 
for example. Just for this example let's say Ms [redacted] asked for $500.00. And ties was only able to fairly price out each lost garment to total back to Ms [redacted] at $400. Than if Ms [redacted] was willing to give Ties another chance we could make up the $100 by a means of in store credit. Since she is a person who dry cleans her items she will need to pay for cleaning so we can give her credit she can use towards thIs cleaning. It's almost the same as giving her the remaining of the $500, it would save her $100 on spending her own money on cleaning. This is the fastest thing we can offer at anytime is where reimbursement is divided between money back and in store credit. It's something we would like to also offer as the faster way to resolve this
We just ask that Ms [redacted] be fair on trying to resolve this, where if ties takes a step forward that Ms [redacted] takes one step too. All in all things happen to all of us all the time that is not fair, but it's hard to get everything we want all the time causing more stress and time and money wasted. It's so much easier when two people compromise and both take a loss. It's only fair and the right thing to do. We are willing to be fair and to compromise the most we can. That is all we ask for as well and also the second chance to make
things up for what happened. Ever[redacted] and any business is bound to make a mistake, that is when you consider how long you have been part of this business and how many mistakes that have happened. It sounds like Ms [redacted] was happy for a long time, and this was the first mistake. We just ask for forgiveness and another opportunity to make things right in order for many more years to go by. Thank you Revdex.com for the help in this matter and thank you Ms [redacted] for your patience! I look forward to making sure this incident is resolved soon! 
Thank you! 
[redacted] K[redacted], Manager & Corporate Member 
Ties cleaners