Tiffany Square Apartments

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Quantum Radiology PCAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology PC Our review of the patient's account has resulted in these findings: · The date(s) of service of 07/01/was filed to the patients insurance on 07/16/ · Ms [redacted] 's insurance processed the claim on 07/25/2014; leaving the balance of $towards the patient deductible · We have sent two statements out to Ms [redacted] The first statement was mailed on 08/02/2014; and the final notice of delinquency was mailed out of 10/11/ · Due to no response the account was turned over to collections on 11/11/ As a result of these findings, we have taken the following corrective actions: · As a courtesy we have recalled the account from collectionsI have spoken with the collection agency today and they have also closed the account on their end · There is a balance of $due on the account with Quantum Radiology; the payment is due upon receipt of the itemized bill that I have requested to be mailed out today · If Ms [redacted] hasn't received the statement within days, please follwith us by calling our customer service number at 855-871- We apologize for the inconvenience this has caused Ms [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner If you have any questions, please feel free to contact me by e-mail at [redacted] @zotecpartners.com [redacted] Customer Service Representative Zotec Partners NMeridian Street, Ste Carmel, IN 46032%

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf Quantum RadiologyAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology.Our review of the patient's account has resulted in these findings: We have located the missing check of $18.55.On the account for Sandra the $was not reported to the collection agencyAs a result of these findings, we have taken the following corrective actions: We have applied the $check to the patient's accountWe apologize for the inconvenience this has caused [redacted] At this time we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at [redacted] Renee [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN cc; Ned Campbell, Chief Compliance Officer

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Quantum RadiologyAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quantum RadiologyOur review of the patient's account has resulted in these findings:On 09/25/the patient received statement from Quantum Radiology for the balance of $90.66.On 10/20/the patient called the billing office and refused to be put on a payment planWe notified the patient that our minimum required amount for payment plan is $per month.On 11/16/an automated message was left on phone number listed for patient.On 12/21/the balance of $was sent to collection agency.On 01/08/the patient called and refused payment planWe notified the patient that our minimum required amount for payment plan is $per month.On 01/08/the patient called back requesting to speak to supervisor.On 01/11/a supervisor called patient and left message.As a result of these findings, we have taken the following corrective actions:On 01/20/a manager called patient and left message for the patient.On 01/21/a manager called and left message for the patientAs of 01/22/we have had no calls back from patient to any of the supervsors/managers who left the messages.The account will remain at collection agency unless we hear back from patient within the next week to set up a minimum payment plan of $per monthWe apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved It in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail at [redacted] Renee [redacted] ManagerZotec PartnersNMeridian Street, Ste 200Carmel, IN

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***, Zotec Partners, LLC provides medical billing management services on behalf of Quantum RadiologyAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quantum RadiologyOur review of the patient's account has resulted in these findings:
Nothing was reported to the credit bureausAs a result of these findings, we have taken the following corrective actions:
We have sent the patient a zero balance statement as requestedWe apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by email at [email protected]
Renee ***Manager

Thank you for your recent letter regarding the complaint submitted to your organization by *** ***Zotec Partners, LLC provides medical billing management services on behalf of Quantum RadiologyAs such, I am responding to your inquiry on their behalfIt is our mutual goal to provide
accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology.Our review of the patient's account has resulted in these findings:
We located the patient's check of $on the account for another family memberWe have moved the $payment to *** *** accountAs a result of these findings, we have taken the following corrective actions:
We have cancelled the account with the collection agency and have verification from the agency that nothing was reported to the credit bureausA cancellation letter has been sent from the collection agency to the patientWe apologize for the inconvenience this has caused *** ***At this time, we request you close this complaint as we have resolved it in a satisfactory mannerIf you have any questions, please feel free to contact me by e-mail ***
Renee ***Manager
Zotec PartnersNMeridian Street, Ste 200Carmel, IN

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical...

billing management services on behalf of Quantum Radiology PC. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology PC.
Our review of the patient's account has resulted in these findings:
·         The date(s) of service of 07/01/2014 was filed to the patients insurance on 07/16/2014.
·         Ms. [redacted]'s insurance processed the claim on 07/25/2014; leaving the balance of $120.00 towards the patient deductible.
·         We have sent two statements out to Ms. [redacted]. The first statement was mailed on 08/02/2014; and the final notice of delinquency was mailed out of 10/11/2014.
·         Due to no response the account was turned over to collections on 11/11/2014.
As a result of these findings, we have taken the following corrective actions:
·         As a courtesy we have recalled the account from collections. I have spoken with the collection agency today and they have also closed the account on their end.
·         There is a balance of $120.00 due on the account with Quantum Radiology; the payment is due upon receipt of the itemized bill that I have requested to be mailed out today.
·         If Ms. [redacted] hasn't received the statement within 7 days, please follow-up with us by calling our customer service number at 855-871-1526.
We apologize for the inconvenience this has caused Ms. [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]@zotecpartners.com
[redacted]
Customer Service Representative Zotec Partners
11460 N. Meridian Street, Ste 200 Carmel, IN 46032%3

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf Quantum Radiology. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide...

accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology.Our review of the patient's account has resulted in these findings:
We have located the missing check of $18.55.On the account for Sandra the $18.55 was not reported to the collection agency.
As a result of these findings, we have taken the following corrective actions:
We have applied the $18.55 check to the patient's account.
We apologize for the inconvenience this has caused [redacted]. At this time we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
Renee [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032
cc; Ned Campbell, Chief Compliance Officer

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Quantum Radiology. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide...

accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology. Our review of the patient's account has resulted in these findings:On 09/25/15 the patient received statement from Quantum Radiology for the balance of $90.66.On 10/20/15 the patient called the billing office and refused to be put on a payment plan. We notified the patient that our minimum required amount for payment plan is $25 per month.On 11/16/15 an automated message was left on phone number listed for patient.On 12/21/15 the balance of $70.66 was sent to collection agency.On 01/08/16 the patient called and refused payment plan. We notified the patient that our minimum required amount for payment plan is $25 per month.On 01/08/16 the patient called back requesting to speak to supervisor.On 01/11/16 a supervisor called patient and left message.As a result of these findings, we have taken the following corrective actions:On 01/20/16 a manager called patient and left message for the patient.On 01/21/16 a manager called and left message for the patient.
As of 01/22/16 we have had no calls back from patient to any of the supervsors/managers who left the messages.The account will remain at collection agency unless we hear back from patient within the next week to set up a minimum payment plan of $25 per month.
We apologize for the inconvenience this has caused [redacted] At this time, we request you close this complaint as we have resolved It in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
Renee [redacted]ManagerZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted]. Zotec Partners, LLC provides medical billing management services on behalf of Quantum Radiology. As such, I am responding to your inquiry on their behalf. It is our mutual goal to orovide...

accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology.Our review of the patient's account has resulted In these findings:
The S45.62 patient payment was applied to open balances on charges for the date of service 2/10/14.
As a result of these findings, we have taken the following corrective actions:We have adjusted the balance of $45.62 for the date of service 02/21/14 to $0.00.
We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [redacted]
[redacted]
ManagerZotec Partners11460 N. Meridian Street, Ste 200Carrnel,IN 46032

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait  for the business to perform this action and, if it does, will consider this complaint resolved.  I understand their issue but do not understand their reluctance to work WITH my insurance company to resolve this matter.  The way it was explained to me by my insurance company was that they just needed a few more pieces of information to process the claim.  I cannot understand why the lab won't just submit the additional information requested by my insurance.  I do wish, however, that the 2 of them (the lab and my insurance company) work this issue out on their own and not place me in the middle.  Thank U Revdex.com for resolving this issue for me. 
Regards,
[redacted]

Thank you for your recent letter regarding the complaint submitted to your organization by [redacted], Zotec Partners, LLC provides medical billing management services on behalf of Quantum Radiology. As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide...

accurate and timely billing services in a satisfying manner to the patients of Quantum Radiology.Our review of the patient's account has resulted in these findings:After reviewing the mammogram charges for the date of service 06/19/15, the procedure code can be updated as a routine mammogram.
As a result of these findings, we have taken the following corrective actions:The charges for $117,65 have been cancelled at the collection agency, a cancellation letter was sent to the patient and the account was adjusted to 50.00.
We apologize for the inconvenience this has caused [redacted]. At this time, we request you close this complaint as we have resolved it in a satisfactory manner.
If you have any questions, please feel free to contact me by e-mail at [email protected].
Renee [redacted]
Manager
Zotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032