Tift Regional Medical Center

we are looking into this second paymentIf she knows that it was ran through her account we will need proof from her bank where that second payment went through her accountThe confirmation number was just confirmation for her callThis was not for her paymentIf she does not show it coming through her account from her bank, she will need to make that payment againI did tell her that she would still get the discount that was promised to her

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

In response to the Complaint issued by *** *** about her bill for date of service 12/05/Patient did not have Medicaid Benefits for this date of serviceIf she can bring us any documenets that sataes that she did have coverage for this date of service then we will be glad to investigate
that to help her with this billSince she does not have coverage she can always apply for our Indigent Care Trust Program that will assist her with this billBut we have not received any correspondence from this parent about the patient. If she would like to contact me I will be glad to help her in any way*** *** ***or *** *** for Indigent at ***

This patient needs to call me directly. we only have one payment of $523.32. I do know that our billing company FTP was down for a week that may be the delay in the second payment being posted. We do not normally honor a discount like this, but sometimes will due to circumstances. Please let patient...

know that they can contact me at [redacted] directly and we will get this taken care of. I think the statement issue is just timing, as these are generated automatically.

we are looking into this second payment. If she knows that it was ran through her account we will need proof from her bank where that second payment went through her account. The confirmation number was just confirmation for her call. This was not for her payment. If she does not show it coming through her account from her bank, she will need to make that payment again. I did tell her that she would still get the discount that was promised to her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[
Per my phone conversation with Ms. Smith their electronic payment system was "still down and they are attempting to complete the manual payment process". I desire the vendor process my payment via their manual procedure as expeditiously as possible to resolve the matter. 
    I've paid the company in accordance with the initial statement and I took advantage of the Prompt Pay Discount $136.06: Amount as referenced "You will Owe if paid by 10/27/2016", My bill was paid in full by the vendor's 10/27/2016 date. The initial payment was made on 10/04/2016 and the final payment was provided to Cheryse on 10/14/2016. I provided my credit card information and received confirmations for each payment. I can only surmise/speculate that the vendor utilized some system for taking the "Manual" payments when their system malfunctioned. I respectfully suggest they, take the payment information that I provided to [redacted] and process the payment in accordance with their business practice. Providing my credit card information a third time for this (paid) bill is not an option. as I've MAJOR concerns!
    I've complied with the terms on the initial notice and I called to confirm with their representative that my decision to make installments and take advantage of the discount would be honored by them. I want them to process the manual payment, adjust the statement and provide me with corrected documentation accordingly without REPRISAL...
.]
Regards,
[redacted]

The customer service representative that brought this to me when he called was told to let him know that we usually did not refund the discount after it is paid online, but I would get with my Director and ask her if we could make an exception. She has been in a meeting and I have not been able to...

get with her yet. I will get back with this patient after I am able to speak to her, but if he would like to contact me he can at [redacted].