Tigard Alignment & Auto Repair Inc

*** * *** purchased their bed and accessories from Verlo on September 19, (see attached copy of the sales order). The customer carried out one set of their sheets on that day and I explained that it could be up to weeks for the second set to arrive. I also explained that we have
a "NO REFUNDS, EXCHANGES or CANCELLATIONS" policy which they understood and placed their initials by (see page too of attached sales order) The Dobas family had called multiple times to check on the status of the sheets and each time they called we explained the product was still not here and we would contact them as soon as they arrived. Last week (weeks from the purchase date) we left a meessage that the sheets had arrived and were avilable for the customer to pickup at our Sheboygan Store.Yesterday (Monday 11/9/15) Penny called and explained that she wanted to cancel the order for the sheets. I called *** and told him that the sheets are here and I would even be willing to delivery them to their home Tuesday 11/10/(this morning). He asked if he could be credited back for the sheets and I explained that the sheets were part of a bigger discounted deal and we do not offer refunds, exchanges or cancellations. *** later called back and said that it would work for me to deliver the sheets.Today (Tuesday 11/10/15) I delivered the sheets to their home and "***" signed for the products.The customer's order is now complete and no refund is needed. Thank you,*** ***PresidentVerlo Mattress Manitowoc