Tiger Chef

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.It's interesting that I received the replacement lid with no communication from Tiger Chef Sincerely, [redacted]

***, Thank you for reaching out to us and I apologize for the frustration that this has caused .I can only address part of this issueThe reason that our representatives were not able to either cancel the order or switch the shipping method was because this order had already been processed and given over to ***When an order comes into our systems marked as an expedited shipment we waste no time in shipping the orderAs for the other part of your claim that the shipping method was switched I am unable to address a thisthis as the order was not placed through our website but through [redacted] As much as I would like to help you out we are only fulfilling an order that was placed through [redacted] As this order was placed through their website and not ours I feel this claim needs to be directed at them as we cant speak for what happens on their website.All the Best***

I would like to apologize to he customer for the website data errorWe sell this item by the piece and our pricing was for the piece, unfortunately it was written that this was a box of and for this error we are very apologetic for the frustration that this has caused the customerWe have already spoken with the customer and explained this error and we have already given the customer a full refund for the order and he can keep the one plate we sent him

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It's interesting that I received the replacement lid with no communication from Tiger Chef.
Sincerely,
[redacted]

Hi [redacted], I am sorry if any of the pieces are missing and I will make sure to resolve this for you. Can you please provide me with your order number. Thank you, Customer SupportTiger C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Supposedly from the emails that I received on June [redacted], when Tiger Chef cancelled the order and emailed me they would revise the cost to reflect the cancellation, the refund should have been issued that day as I have written documentation from them regarding the refund. I contacted my bank today, June [redacted] to see any activity of a refund. They have not seen a refund issued by Tiger Chef to be processed on their end. I am very weary of their processing and whether they truly did issue the refund to me when I first called about it on Monday, June [redacted]. I would find that if they could somehow provide proof that they did refund it on Monday, June It only took two days for Tiger Chef to process my card and have the funds in their account. I do not understand what it means for them to allow 24-48 hours to issue a refund when in fact as soon as they cancelled my order they gave written confirmation that they would process my card to reflect the cancellation on the [redacted]. If they could provide proof that they did in fact issue the refund on Monday, June [redacted], I would feel somewhat relieved and not proceed in disputing the charge as fraud with my bank.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sincerely apologize for any inconveniences caused. Firstly, checking on the order, we see that the customer entered her credit card number in the name field. Our site is secured with 2048-bit RSA and 256-bit SSL encryption, and we do not save any credit card data. Being that the customer...

entered the credit card number in the "name on card" field, our system addressed the emails to her credit card number instead of her name, as that was the information in the name field. Regarding the cancellation: we apologize that the item was out of stock. We work very hard to ensure that our inventory is accurate. However, mistakes happen, and this item was still active on our website even though it was no longer in stock. We therefore cancelled the order. Refunds do take 24-48 hours and for some banks, the credit doesn't appear for 3-5 days. Regarding the bank charge, we suggest she contacts her bank to request that the fee is waived. Most times, when there is an overlap in charges, banks will waive the extra charge. Please reach out to us with any further questions!

[redacted], Thank you for reaching out to us and  I apologize for the frustration that this has caused .I can only address part of this issue. The reason that our representatives were not able to either cancel the order or switch the shipping method was because this...

order had already been processed and given over to [redacted]. When an order comes into our systems marked as an expedited shipment we waste no time in shipping the order. As for the other part of your claim that the shipping method was switched  I am unable to address a thisthis as the  order was not placed through our website but through [redacted]. As much as I would like to help you out we are only fulfilling an order that was placed through [redacted]  As this order was placed through their website and not ours I feel this claim needs to be directed at them as we cant speak for what happens on their website.All the Best[redacted]

The business has responded.  Please see below:this replacement was  shipped on 11/**/14 and delivered  on 11/**/14  Thanks,[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

I would like to apologize to he customer for the website data error. We sell this item by the piece and our pricing was for the piece, unfortunately it was written that this was a box of 12 and for this error we are very apologetic for the frustration that this has caused the customer. We have...

already spoken with the customer and explained this error and we have already given the customer a full refund for the order and he can keep the one plate we sent him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Tigerchef.com was advertising a product for set price. After the order was confirm, Tigerchef.com changed the standard shipping and handling I chose and switched it to a 2 day priority mail to add $65.09 a hidden fee without my knowledge. Which is a misleading practice. The item in question is a Sieve listed price $18.49 + $8.82 shipping but a $65.09 for shipping and handling was charge without advising the customer (ME). I tried to get a resolution with tigerchef.com with different fixes like trying to cancel shipment before they shipped it. In which Tigerchef.com said that could not cancel. Also I tried to see is they could change the shipping to standard but again they did not want to work with me. I tried to find a resolution but tigerchefe.com will not find a resolution. Your add was misleading. You say that Sieve is List at Price: $43.83 but you are selling at list price with shippng at $18.49 + $8.82 shipping but are charging me $65.09 forshipping and handling. That is misleading and not right to do to customers.Desired Settlement: I want to pay the amount they advertised the item in question, which the pice is $18.49 + $8.82 of shipping. Followed by an reimbursement of the the hidden fee $65.09 which they add with out my knowledge.

Business

Response:

[redacted], Thank you for reaching out to us and I apologize for the frustration that this has caused .I can only address part of this issue. The reason that our representatives were not able to either cancel the order or switch the shipping method was because this order had already been processed and given over to [redacted]. When an order comes into our systems marked as an expedited shipment we waste no time in shipping the order. As for the other part of your claim that the shipping method was switched I am unable to address a thisthis as the order was not placed through our website but through [redacted]. As much as I would like to help you out we are only fulfilling an order that was placed through [redacted] As this order was placed through their website and not ours I feel this claim needs to be directed at them as we cant speak for what happens on their website.All the Best[redacted]

Review: Tiger Chef [redacted] dba [redacted]

Defective item from Order #: [redacted] Order Date: October *, 2014

Item Name Quantity Price Each Total

Winco SSTC-32 2 14.40 28.80

When I unpacked the delivery on Friday, October **, 2014, I discovered that one of the items was as displayed, but one was defective.

I sent the following email to [redacted] Friday, October **, 2014 8:57 PM, with an attached image of the flaw:

“I received the order today and all is good except one of the lids is defective. On one side of the handle the spot weld is missing. See attached. I slid an index card in the gap. Please advise.

Thanks,

[redacted]”

Attached image:

I received no response on Monday 10/**/2014 so I attempted to engage them with their website's Live Chat application. I received a message stating they had no operators and to submit a displayed message form and someone would get back to me within 24 hrs.

So I submitted their message form with the following information:

“Order # [redacted]

One of the lids is defective. On one side of the handle the spot weld is missing.

I sent an email to [redacted] on Friday with a picture of the flaw.

Did you get my email?”

I received no response on Tuesday 10/**/2014 so I attempted to engage them again with their website's Live Chat application. I again received a message stating they had no operators and to submit a displayed message form and someone would get back to me within 24 hrs.

So I again submitted their message form with the following information:

"Order # [redacted]

One of the lids is defective. On one side of the handle the spot weld is missing.

I sent an email to [redacted] on Friday with a picture of the flaw.

Did you get my email?" I sent this to Livechat yesterday morning at 9:13AM.

I am about to make another Winco order. Would you please tell me how you can arrange to send the replacement lid with this order?

What do you want me to do with the defective lid?

I received no response on Wednesday 10/**/2014. So I went back to their website and found the following on My Account page:

“Your dedicated account representative is: [redacted]

You can contact [redacted] to place an order, to check up on an order, for product questions, for bulk ordering, or just to chat!

[redacted]s contact info:

Phone: ###-###-####

Email: [redacted]”

So the same day I sent [redacted] the following email and attached the above image:

“Hi [redacted],

I unpacked my order # [redacted] from tigerchef last Friday and all is good except one of the lids is defective. On one side of the handle the spot weld is missing. See attached. I slid an index card in the gap to show it.

I sent an email to [redacted] on Friday (10/**/14) with a picture of the flaw. I sent a message to Live Chat on Monday 10/** and another message to Live Chat on Tuesday 10/**. I have received no response. I finally found your name in My Account.

Can you please help me?

I placed another Winco order this morning (order #[redacted]). Maybe you could include a replacement lid with this order? And what do you want

me to do with the defective lid?

I don't call because I'm hearing impaired.

Thanks,

[redacted]”

No response Thursday, October **, 2014

So I sent [redacted] the following email:

“Hi [redacted],

I don't understand why I have heard nothing from you guys. Tiger Chef has a good rating with the NYC Revdex.com. If you are working on it and don't have it resolved yet, just let me know.

Thanks, [redacted]

BTW: Live Chat still has no operators working.”

It is now Monday October **, 2014 and I still have received no response from [redacted].

Hence this complaint.

[redacted]Desired Settlement: Replace the defective lid with a non-defective lid.

Business

Response:

The business has responded. Please see below:this replacement was shipped on 11/**/14 and delivered on 11/**/14 Thanks,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.It's interesting that I received the replacement lid with no communication from Tiger Chef.

Sincerely,

Review: They advertised plates at $33.20/doz. We ordered a dozen since it said had to be ordered by the dozen. We paid, and when we received our order only 1 plate was in the box. We called and asked about the other plates and were told they made a mistake, they wouldn't honor the price they had listed and we paid them. Offered to refund our money or we could pay 33.20 ea for the other 11 plates.Desired Settlement: I would like to receive the test of our order, that we paid for. If this was a store we would have the plates as soon as we paid.

Business

Response:

I would like to apologize to he customer for the website data error. We sell this item by the piece and our pricing was for the piece, unfortunately it was written that this was a box of 12 and for this error we are very apologetic for the frustration that this has caused the customer. We have already spoken with the customer and explained this error and we have already given the customer a full refund for the order and he can keep the one plate we sent him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Very frustrated I order two couches and the feet and bolts were missing from both couches! Model number y-h901-3-mic-bn-222gg light brown micro fiber 3 seat reception couch.Desired Settlement: Would lIke the missing peices

Business

Response:

Hi [redacted], I am sorry if any of the pieces are missing and I will make sure to resolve this for you. Can you please provide me with your order number. Thank you, Customer SupportTiger C[redacted]