The reason they don't see in the service history is they didn't even bother to take it to service center and discarded the complaintI went again two days back for oil change, they replaces the rear Struts this time, still have some vibration in the front
We are contacting the customer and sending her the money she is requesting for the registration of her car Please let me know what else needs to be done to resolve this matter with the Revdex.com
Revdex.com Attn: Jasmine Hill
EMissouri Ave Phoenix AZ, RE: Revdex.com Complaint ID # *** *** *** Karina, In response to the rebuttal filed by *** ***, I have attached a copy of the repair order where we diagnosed the vehicle to have an issue with the rear shocks, and replaced themNow it would appear that the client has a concern where they feel there is an issue with the front suspension We would ask that Mr*** bring in the vehicle and demonstrate the concern for usThen, we can work with Acura, under the guidelines of the vehicle's Manufacturer Warranty, to see what needs to be done to repair the vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The reason they don't see in the service history is they didn't even bother to take it to service center and discarded the complaintI went again two days back for oil change, they replaces the rear Struts this time, still have some vibration in the front
We are contacting the customer and sending her the money she is requesting for the registration of her car Please let me know what else needs to be done to resolve this matter with the Revdex.com
Revdex.com Attn: Jasmine Hill
EMissouri Ave Phoenix AZ, RE: Revdex.com Complaint ID # *** *** *** Karina, In response to the rebuttal filed by *** ***, I have attached a copy of the repair order where we diagnosed the vehicle to have an issue with the rear shocks, and replaced themNow it would appear that the client has a concern where they feel there is an issue with the front suspension We would ask that Mr*** bring in the vehicle and demonstrate the concern for usThen, we can work with Acura, under the guidelines of the vehicle's Manufacturer Warranty, to see what needs to be done to repair the vehicle
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***