Tiger Kim's Tae Kwon Do

From: [redacted] ] Sent: Monday, April 27, 9:AMTo: Kelly MaceCc: [redacted] Subject: Complaint by [redacted] , ID [redacted] Mr Mace: As indicated in my email to you of April 1, Tiger Kim Tae Kwon do retains a third party vendor to handle client billing for customers like Mr [redacted] That company is Allied Acceptance Corporation (AAC) AAC has now provided the attached documents: Mr [redacted] ’s Membership Agreement and a welcome letter from AAC The Membership Agreement makes clear that Mr [redacted] had the option of paying the full price of membership at the inception of the agreement and offered “you may finance your membership and pay in installments To pay in installments, you are requesting us to establish a retail credit account for you ” Upon receipt of the Membership Agreement, AAC sends customers like Mr [redacted] a welcome letter His letter is attached Representatives of AAC inform me that if they do a credit check, they do so only after sending the welcome letter They tell me they did not do a credit inquiry on Mr [redacted] , but after debiting his account did a credit report, which I understand is a reflection of his timely payment I understand Master Wright of Tiger Kims has made an effort to contact Mr [redacted] on one or more occasions, but has not yet been able to speak to him I understand Tiger Kims would like to resolve this matter in a mutually satisfactory manner.I will advise you once Master Wright has been able to speak to Mr [redacted] .Thank you for your attention to this matter.John F*John RF*Bailey & Thomas, P.ATrenwest DriveSuite 100P.OBox 52Winston-Salem, NC 27102-0052Telephone: (336) 725-8366Fax: (336) 725-9206Direct Telephone: (336) 714-5308Email: [email protected]

To whom it may concern: This is in response to ID- The customer Wendy L *** registered her son for classes on May We give each family a choice of two membership options Ms *** chose our one year programWe also offer the opportunity to register early
and for go any free classes for a discount on our programBy forgoing the free classes Ms *** saved $on our programOur memberships have in writing right above where our customers sign that this membership is a contractOur memberships are designed this way because the benefits of focus, discipline, respect and confidence are not taught in a short amount of time. I had one conversation with Ms *** regarding her sons membershipShe stated that the child no longer wanted to come to classesHowever, our organization will not cancel memberships simply because a child does not want to attend classOur cancellation policy is a relocation of medical noticeOur memberships are similar to types of gym memberships, if the customer choses not to come then that is the customers choice but they are still financially obligatedMs ***’s religious beliefs never came up at any time that she or her son where in our facilitiesBowing to both the American and Korean flag is a sign of respect similar to putting your hand over your heart when we say the pledge of allegianceOur most senior instructor has the title Master because he is a Master in our martial artAccording, to our attendance report Ms ***’s son attended classes for months before she stopped bring her him to classesIf Ms *** truly had a concern about her religious beliefs why is it only being brought up now and not months agoBowing and the term Master are used from day one in our school. Ms ***'s choice to remove her son from classes does not relive her of any financial obligationsWe tried to contact Ms *** many times when we stopped seeing her son in classes with no response. Many children are able to truly benefit from our programI am sorry Ms *** chose to remove her son form classesPlease let me know if there are any questions and I have attached supporting documents. Thank you, Jessica ***

From: *** *** ***] Sent: Monday, April 27, 9:AMTo: Kelly MaceCc: ***Subject: Complaint by *** ***, ID ***Mr Mace: As indicated in
my email to you of April 1, Tiger Kim Tae Kwon do retains a third party vendor to handle client billing for customers like Mr*** That company is Allied Acceptance Corporation (AAC) AAC has now provided the attached documents: Mr***’s Membership Agreement and a welcome letter from AAC The Membership Agreement makes clear that Mr*** had the option of paying the full price of membership at the inception of the agreement and offered “you may finance your membership and pay in installments To pay in installments, you are requesting us to establish a retail credit account for you…” Upon receipt of the Membership Agreement, AAC sends customers like Mr*** a welcome letter His letter is attached Representatives of AAC inform me that if they do a credit check, they do so only after sending the welcome letter They tell me they did not do a credit inquiry on Mr***, but after debiting his account did a credit report, which I understand is a reflection of his timely payment I understand Master Wright of Tiger Kims has made an effort to contact Mr*** on one or more occasions, but has not yet been able to speak to him I understand Tiger Kims would like to resolve this matter in a mutually satisfactory manner.I will advise you once Master Wright has been able to speak to Mr***.Thank you for your attention to this matter.John F*John RF*Bailey & Thomas, P.ATrenwest DriveSuite 100P.OBox 52Winston-Salem, NC 27102-0052Telephone: (336) 725-8366Fax: (336) 725-9206Direct Telephone: (336) 714-5308Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because: No, we did not attend six months as the business claimed We also did convey our concerns to the school in response to a phone call when my son missed class because he felt uncomfortable This company will continue to fast talk parents, and have zero concern if a child is happy there It’s all about the money On one occasion, Miss *** even made a comment jokingly, that because my son chewed up and wrinkled his attendance card, that she was going to “throw him under the bus.” Very unprofessional
Regards,
Wendy ***