Tiger Medical

Dear Customer, Thank you for reaching out regarding your orderUnfortunately Tiger Medical had a bad experience with the manufacturer of this productWe had multipile calls and emails go unanswered, therefore when we advised them to ship your order with overnight shipping, no one respondedWe got out upper management involved and we were trying to sort this out, but unfortunately it wasn't in time for youWe have taken steps to insure this doesn't happen again We have already refunded the whole shipping amount to youAgain, I'm sorry about the way this situation was handled

I wanted to inform you that I received a full refund through my [redacted] account for $this afternoon

Hi, Thank you for reaching out to me with your storyI will investigate this, and I will make sure this doesn't happen againI will review what went wrong on all three problems you mentioned

Complaint: [redacted] I am rejecting this response because: I am writing because the I got a message that complaint has been closed todayHowever we never got a refund, they replied they had shipped the table and have been waiting for the deliveryThe table top was the only thing that was sent no legs or baseSo the issue has not been resolvedI tried to call them when the delivery guys were here was placed on hold for mins but was refused to speak to anyone was told the head of returns would be calling me back this was about hours agoWe need this to be open and need your help to get a refund we don't have anymore time waiting for them again this was originally ordered back in March and they've had our money but we still have nothing from them Regards, [redacted]

Good Morning, I understand your frustration, this is not something that normally happensAnd you are right, this has been going on for a long time Unfortunately these tables need to be specially made, so no matter which company you are buying it from, we'll all have the same lead timeThat said, your order hit another bump when it was delivered damaged to the white glove agentInstead of delivering it damaged to you, we contacted the manufacturer to build you a new tableThe manufacturer is over loaded with work, and they couldn't build it soonerWe tried to pressure them, and it only helped so muchRight now your table is in transit, and is being delivered tomorrow (the 30th) to the white glove agentWe hope to have it delivered to you very soon

I am rejecting this response because: At no time was it ever stated that they were giving it to me at their costI was told that the price was firm A quick web search and I am able to find a cable for $Which is below "their cost"This company has had terrible communication with me Repeated phone calls and emails for me to get a responseI would settle for the $I was out for the shipping costs I had to pay due to their employee misinforming me I also would like them to change the picture of the product to a picture of the plate not containing the cableEvery other supplier of that item has not picture because posting one with a cord attached would be inaccurate

Complaint: [redacted] I am rejecting this response because: They were NOT aware of the problem with manufacturer when I called questioning where my item was, therefore that's a lie because if they knew of the problem they should've called me to notify me and I would've cancelled the item since I did need it within the days & that's why I paid extraThe manufacturer sent the item on day shipping because they claimed I had recceived a refund for the day shipping (since it didn't arrive at all, I requested they refund me the extra money I paid) so they weren't going to pay the extra feeI requested they cancel the order then and they said they couldn't do that because they manufacturer was already going to send the item out and had provided a tracking numberThey did NOTHING on their part to make the situation betterI feel I deserve a full or at least partial refundThe money that was credited in shipping was because they didn't comply with what I paid for so I had every right to receive a refund for the express shippingI paid out money times for someone to come and install the item and wasn't refunded for that and it was their fault because of their lack of professionalismI am not asking for something I am not entitled toThe website says white glove service and promote the fast shipping, etcNONE OF THAT WAS DELIVERED IN THIS CASE! I DESERVE THE REFUND!!! PLEASE HAVE THEM PAY ME FOR ALL THEY COST ME TO DO BUSINESS WITH THEM Regards, [redacted]

Hi, We already refunded the customer on thisWe are sorry for any inconvenience