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It has been brought to my attention of your concern related to poor customer service during a snowstorm in January After reviewing your letter, I deeply regret that you had to experience the lack of planning that occurred in your facility during inclement weatherOn behalf of the staff of
Fresenius Kidney Care and myselfI truly apologize for the inconvenient and dangerous predicament you endured by having to walk home during such a terrible blizzardWe strive for excellence when it comes to the care and safety of our patientsTherefore, I appreciate you taking the time to share with us this experience so that we can address emergency planning during inclement weather with our facilities to prevent this is from occurring to other patients in futureIf you have any further questions or concerns, please do not hesitate to contact me at *** *** ***

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Address: 133 S 9th St, Slaton, Texas, United States, 79364-4121

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