We are very sorry that the customer was not serviced during the holiday weeks After review of the account, it appears that the account was on credit hold for a balance that was owed Tiger did change the holiday schedule this year and it was sent out to all customers This is the schedule that we followed Unfortunately, many customer did not understand that, if they had twice a week service, we would only be provide the service one day during the three holiday weeks of Thanksgiving, Christmas and New Year's These are the only three days of the year that Tiger is closed The adjustments had to be made to assure that all customers received service at least once during the holiday weeks since we were running revised routes The account in question was closed by the account holder It is not in a delinquent status as the payment of the balance owed was received, so there will be no negative feedback from Tiger
Tiger Sanitation is very sorry that the customer experience repeated missed pickups We did speak with the customer in regards to the misses and has [redacted] the residential supervisor contact the customer to explain the reason behind the misses We also advised the customer that the representative were relaying the information they were provided by the operations department The office staff rely on the operations department so relay information they are provided When relaying this information it is believed to be trueFinally the customer was issued credit on his account We apologize for the delay This had been responded to previouslyI am not sure what happenedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still did not receive the service that I paid for and it was not my fault It is not my fault that they didn't realize that they hadn't received the payment and it is not my fault that they delivered the trash can to another address This is wrong that you think you can just say oh sorry and that is it Do you know hard it is for someone living on $a month to pay for bills and rent Of course not because your business is about taking advantage of your customers And your company is still small enough where you don't care about doing the right thing One day I'm sure you will after you get more complaints for messing up and then blaming the customer Regards, [redacted]
The account in question was cancelled mid quarter Tiger is a prepaid service provider Once a quarter has begun there are no refunds for services We will offer a refund, if the customer is military and required to moveOrders must be provided as proof Attached is a copy of the Tiger policies, please the refund policy section
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The customer called on 2/10/to setup service with Tiger Sanitation but did not complete the setup She advised the representative that she would call back later to make the payment on the account On 2/15/the customer went online and made payment on the account The account had not been completely setup at this point, no routes had been added and delivery had not been setup We are not notified of online payments, as this feature is for active accounts On 3/14/the customer called to inquire about carts and service At this time, we began service and scheduled delivery of containers this day Standard timeframe for delivery is to business days We do advise customers, that they can use loose trash bags curbside until carts are received We began billing customer as of 3/20/ The customer receive her first invoice for service from 3/20/thru April 30th and for the next full quarter from May 1st thru July 31st She was not charge for the period from February through March We are very sorry for the frustration the customer experienced and do believe that now that containers have been delivered and routes added to her account that she had been receiving regular trash collection
Tiger did notify our customer on their invoice that a pending increase was possible Tiger had not increased rates in over two years During this time, costs in all areas including diesel fuel, which is what our trucks use have continued to rise While fuel cost have dropped diesel has not had a significant decreased Our operational costs such as contract labor, landfill rates, insurance rates and equipment repair rates have all risen Unfortunately, these costs must be passed onto the customer Since we bill our customers quarterly the increase did come to around $for a month period We really appreciate your business and do not want to lose you as a customerHopefully you can understand why a rate adjustment is necessary at this time
I would like to apologize for missing your trash collection on multiple occasions I too, would be very frustrated if my trash had not been collected I was informed that [redacted] , the residential supervisor contacted you in regards to the missed service and was getting the trash serviced Since Tiger did miss your trash on your original trash day and the scheduled makeup we are willing to provide you with a one month credit We hope that you will find this to be a fair resolution
As with any other utility type service, Tiger does hold the customer responsible for letting us know when services need to be ended Unless we receive communication from the customer letting us know they no longer need our services we have no way of knowing Our policies do state that if payment is not received within days from the invoice date that service will be stopped and if payment still is not received within another days the account will be closed Since this did not take place, we will credit the account for the timeframe when the account should have been closed out by our system This will leave a balance owed of $ We have put in a work order to remove our trash containers and would ask that they be left accessible for removal
We are very sorry that the customer was not serviced during the holiday weeks After review of the account, it appears that the account was on credit hold for a balance that was owed Tiger did change the holiday schedule this year and it was sent out to all customers This is the schedule that we followed Unfortunately, many customer did not understand that, if they had twice a week service, we would only be provide the service one day during the three holiday weeks of Thanksgiving, Christmas and New Year's These are the only three days of the year that Tiger is closed The adjustments had to be made to assure that all customers received service at least once during the holiday weeks since we were running revised routes The account in question was closed by the account holder It is not in a delinquent status as the payment of the balance owed was received, so there will be no negative feedback from Tiger
Tiger Sanitation is very sorry that the customer experience repeated missed pickups We did speak with the customer in regards to the misses and has [redacted] the residential supervisor contact the customer to explain the reason behind the misses We also advised the customer that the representative were relaying the information they were provided by the operations department The office staff rely on the operations department so relay information they are provided When relaying this information it is believed to be trueFinally the customer was issued credit on his account We apologize for the delay This had been responded to previouslyI am not sure what happenedThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI still did not receive the service that I paid for and it was not my fault It is not my fault that they didn't realize that they hadn't received the payment and it is not my fault that they delivered the trash can to another address This is wrong that you think you can just say oh sorry and that is it Do you know hard it is for someone living on $a month to pay for bills and rent Of course not because your business is about taking advantage of your customers And your company is still small enough where you don't care about doing the right thing One day I'm sure you will after you get more complaints for messing up and then blaming the customer Regards, [redacted]
The account in question was cancelled mid quarter Tiger is a prepaid service provider Once a quarter has begun there are no refunds for services We will offer a refund, if the customer is military and required to moveOrders must be provided as proof Attached is a copy of the Tiger policies, please the refund policy section
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The customer called on 2/10/to setup service with Tiger Sanitation but did not complete the setup She advised the representative that she would call back later to make the payment on the account On 2/15/the customer went online and made payment on the account The account had not been completely setup at this point, no routes had been added and delivery had not been setup We are not notified of online payments, as this feature is for active accounts On 3/14/the customer called to inquire about carts and service At this time, we began service and scheduled delivery of containers this day Standard timeframe for delivery is to business days We do advise customers, that they can use loose trash bags curbside until carts are received We began billing customer as of 3/20/ The customer receive her first invoice for service from 3/20/thru April 30th and for the next full quarter from May 1st thru July 31st She was not charge for the period from February through March We are very sorry for the frustration the customer experienced and do believe that now that containers have been delivered and routes added to her account that she had been receiving regular trash collection
Tiger did notify our customer on their invoice that a pending increase was possible Tiger had not increased rates in over two years During this time, costs in all areas including diesel fuel, which is what our trucks use have continued to rise While fuel cost have dropped diesel has not had a significant decreased Our operational costs such as contract labor, landfill rates, insurance rates and equipment repair rates have all risen Unfortunately, these costs must be passed onto the customer Since we bill our customers quarterly the increase did come to around $for a month period We really appreciate your business and do not want to lose you as a customerHopefully you can understand why a rate adjustment is necessary at this time
I would like to apologize for missing your trash collection on multiple occasions I too, would be very frustrated if my trash had not been collected I was informed that [redacted] , the residential supervisor contacted you in regards to the missed service and was getting the trash serviced Since Tiger did miss your trash on your original trash day and the scheduled makeup we are willing to provide you with a one month credit We hope that you will find this to be a fair resolution
As with any other utility type service, Tiger does hold the customer responsible for letting us know when services need to be ended Unless we receive communication from the customer letting us know they no longer need our services we have no way of knowing Our policies do state that if payment is not received within days from the invoice date that service will be stopped and if payment still is not received within another days the account will be closed Since this did not take place, we will credit the account for the timeframe when the account should have been closed out by our system This will leave a balance owed of $ We have put in a work order to remove our trash containers and would ask that they be left accessible for removal