Tiger Schulmann's Karate

Complaint: [redacted] I am rejecting this response because:It was negotiated with MrS [redacted] and also MrB [redacted] that the deal was conditional based on a 3rd a party inspection as requested by my client MrS [redacted] made arrangements with the company that was to do the inspection and made an appointment to have the vehicle inspected on Thursday at am This was confirmed by the company I had asked to perform the inspection Claiming that the dealership was turned away when they took the car to be inspected cannot and is not true, the vehicle was sold the evening prior the inspection appointment.With respect to the deposit and the claim that the deposit was not transacted by the dealer has no bearing on the agreed upon contract The fact that a deposit was requested and the credit card information was provided binds the contractWhether or not the dealer chooses to process that is in their control not mine As for the bill of sale, when asked MrS [redacted] informed me that once the inspection was done the paperwork would be completed and the deposit would suffice for the time being Again, this was in the control of the dealership not in my control.This matter shows a complete lack of integrity and customer concern The employees of the dealership had complete control of the deal and I did provide what was asked for and they agreed to my terms to make the sale go through I can only surmise why the deal was not honored as much as I can only surmise why the general manager did at no time reach out to me to at the very least try to resolve this.The information provided by the dealership in this matter is unsubstantiated as they have acknowledged that they had my credit card information as requested by their employee and by the confirmation by the company who was to do the inspection that the appointment was made by the dealer based on the agreement that was come to by the sales manager MrB [redacted] and the salesman MrS*** If Mr [redacted] could produce a bill of sale, or some form of contract that shows us selling him the vehicle I would be very happy to revisit the issue of compensation, but I do not believe any paperwork was ever done - therefore the car was never soldPlease feel free to contact me at [redacted] should you have any questions Sincerely, [redacted]

It appears as though we do not agree with how events transpired.Mr*** continues to reference a "contract" - if possible can he provide this contract for me to review? At that point maybe we can re as the situation and come to a different resolution, but at this point our position stands, unless Mr*** can provide this contract that he continues to reference.I will wait for the contract, thank you! Shane S*** (Cell)

Initial Business Response /* (1000, 5, 2015/11/27) */
Norden Volkswagen sold Mr*** *** a *** *** SedanGo Auto's Norden Volkswagen has a Day exchange on their used vehicles specifically in the event of major mechanical failureIn the event of a major mechanical failure Go Auto has
the opportunity to either repair the vehicle at their expense, or exchange the vehicle for something of equal value
Post delivery of Mr ***'s *** ***, the vehicle developed an intermittent transmission issueNorden VW then assisted in sending the vehicle to *** *** to have the vehicle diagnosed and repaired at no charge to the customer
Mr *** at that point refused the fix of the vehicle and asked for his old vehicle backHe also declined the offer to seek out a replacement vehicle of equal or greater value*** He then agreed to receive $1,back and take his old vehicle while stating he didn't want us to lose money through out the transactionFrom our previous conversations it seemed as though the client thought this was an amicable agreement
All that said, if Mr*** feels that the only resolution is to receive a full refund despite that not being part of any of our programs or warranties, Norden VW would be more than happy to do whatever we can to keep our clients fully satisfied
Initial Consumer Rebuttal /* (3000, 7, 2015/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, The *** already has the hidden bad transmission problem before it was taken out of the lot*** We signed paper work and I paid $plus my car and that was the end of it
Secondly, *** I have loss faith with that *** bought from Norden Volkswagen
Thirdly, I had to take $or nothingThat was the used car manager MrJared B***'s offer to me on the phoneHe asked me if I was happy to be able to get $refund and my old car backOfcourse Not!!! And I swear it that's what I told him on the phone that I was not happyI could not believe that MrJared B*** said that it was an amicable agreedment on my behalfI didn't broke out and cry when I picked up the $cheque but that doesn't mean it was amicable
Finally, MrJared B*** think that it is fair to charged me $for the cost of commission that he paid to his salesmanPlus $that he said is for two vehical safety inspections and two vehical cleanings***
***
***
Final Business Response /* (4000, 9, 2015/12/10) */
Norden Volkswagen is a customer first business and ultimately wants our customers to be happy through out any transactionWe wish the vehicle sold to Mr*** did not have any mechanical issues post deliveryAs mentioned in our previous response, Norden Volkswagen is happy and willing to provide Mr*** with a full refund for his purchaseMr*** is free to contact the dealer and arrange pick up of his funds at any time
Final Consumer Response /* (2000, 14, 2015/12/18) */
*** an e-mail response from MrJared b*** at Norden Volkswagen, a refund of the outstanding is on its way***

Hello,Upper management has spoken extensively with Ali and apologized for some of the issues he has gone through and taken steps to remedy themHis issues with ** were resolved by us removing the ** and giving him a full refund for what he paid for the **. We did leave portions of ** on that
he was satisfied with, so he did receive some ** free of charge.His paint defect was very minor and it was overlooked by our detail team. Once brought to our attention we submitted a claim with ** and received approval for it to be repaired. The vehicle was then sent to a body shop and the defect repaired.With regard to his concerns about time frames quoted, while his exact description of events isn't 100% accurate, we have loaded $onto *** *** to make up for his issues. His *** # is ***. This can be used at the store (or any other ** *** location) for any parts or service he requires.We cannot offer a $rebate off his next purchase as the markup of any single car varies from car to car and while some cars I may be able to provide that discount, I cannot guarantee it.This is the extent of what we can offer as compensation for his concerns. *** or the Revdex.com may phone me on my cell at any time at *** should they have any questions.Regards;*** ***General Manager*** ***
*** (Cell)

Complaint: ***
I am rejecting this response because:It was negotiated with MrS*** and also MrB*** that the deal was conditional based on a 3rd a party inspection as requested by my client. MrS*** made arrangements with the company that was to do the inspection and made an appointment to have the vehicle inspected on Thursday at am. This was confirmed by the company I had asked to perform the inspection. Claiming that the dealership was turned away when they took the car to be inspected cannot and is not true, the vehicle was sold the evening prior the inspection appointment.With respect to the deposit and the claim that the deposit was not transacted by the dealer has no bearing on the agreed upon contract. The fact that a deposit was requested and the credit card information was provided binds the contractWhether or not the dealer chooses to process that is in their control not mine. As for the bill of sale, when asked MrS*** informed me that once the inspection was done the paperwork would be completed and the deposit would suffice for the time being. Again, this was in the control of the dealership not in my control.This matter shows a complete lack of integrity and customer concern. The employees of the dealership had complete control of the deal and I did provide what was asked for and they agreed to my terms to make the sale go through. I can only surmise why the deal was not honored as much as I can only surmise why the general manager did at no time reach out to me to at the very least try to resolve this.The information provided by the dealership in this matter is unsubstantiated as they have acknowledged that they had my credit card information as requested by their employee and by the confirmation by the company who was to do the inspection that the appointment was made by the dealer based on the agreement that was come to by the sales manager MrB*** and the salesman MrS***. If Mr*** could produce a bill of sale, or some form of contract that shows us selling him the vehicle I would be very happy to revisit the issue of compensation, but I do not believe any paperwork was ever done - therefore the car was never soldPlease feel free to contact me at *** should you have any questions
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/10/27) */
Contact Name and Title: Philip A*** GM
Contact Phone:
Contact Email: ***@nordenvw.ca
This concern has already been dealt with between the client and the General Sales Manager of the storeWe have internally dealt with the
staff that this pertained to and will be using it as an example of how to better our customer service skillsThe client was fully aware of the cost of the package and it is fully disclosed on the front his bill of sale, but I would be willing to refund the chip repair portion as goodwill and a sign that we invest in our customers
Initial Consumer Rebuttal /* (2000, 7, 2015/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have spoken to the general sales manager and he has delt with his staff so I am satisfied at that endRefunding the chip repair portion as goodwill will definetly go a long way to show that they care about their customers
I believe that will restore the relationship to a good status again
Thanks,
***

Hello, Mr *** contacted James S*** to purchase one of our vehicles. When we asked for payment however, he specified that he would like to have an inspection done by *** *** before paying us for the vehicle. We agreed to take the car to *** for him so he
could have an inspection performed. When we attempted to do so, we were turned away from *** as they could not fit us in until a few days later. At this point we had no paperwork done whatsoever, and had not taken a deposit from Mr ***, and additionally had been turned away when attempting to take the car for an inspection as he requested. As no consideration had been made, no paperwork whatsoever had been done, and the inspection wasn't scheduled, we had every right to sell the car to someone else, which we did.At this point Mr *** attempted to contact me. I was with a customer so he was put in touch with Jared B***, who informed Mr *** of the situation. Mr *** proceeded to use some very vulgar language and scream on the phone. It was at this point that we decided we would not be doing business with Mr ***. I was not avoiding him, and he is free to contact me anytime, however given the way he spoke with my staff, we will not be conducting business with him.Should you have any questions, please feel free to call me on my cell at ***.Thank you,Shane S*General ManagerNorden Volkswagen