Tiger Schulmann's Karate Center (NY locations)

Review: I joined TIGER SCHULMANN’S [redacted] NY in January 21014. At this time the training was being held in a church basement. I was told that this was a temporary location and the classes would be moved to a real training facility in February. That never happened. the classes were still being held in a church basement months after they said that the school would be moving to the real facility. I them moved out of [redacted] and requested a refund. I was told that I could not receive a refund and would have to pay a transfer fee to join a Manhattan school. I do not want to continue with this school regardless of location. The class were over crowded and not held in a real training facility as promised when I joined. I was told that if I moved out of [redacted] I would be entitled to a refund. This has not happened despite contacting the school several times.Desired Settlement: I would like a refund for the months of April though December for which I plaid in January.

Business

Response:

[redacted] enrolled on a one year program. He was well aware of the training facility and the size of the classes. When he requested a refund it was based solely on the fact that he moved to Manhattan. As per the contract he signed you must move outside of a 25 mile radius of any of Tiger Schulmann's location to be eligible to cancel. [redacted] was never told if he moved he could cancel his program. Tiger Schulmann's is more than happy to honor [redacted]s program at any one of our locations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

when I joined the school there was no mention of having to move a certain distance away to get a refund. I was simply told that if I moved I would get a refund.

Secondly when I enrolled in the the school I was old that in one month the school would be held in a real training facility and not in a church basement. If I had been told that the move would have been longer then one month I would not have joined. I feel that I was lied to and expect a refund as requested.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to [redacted]s additional concerns. [redacted]s read and signed a contract which very clearly states that you must move outside of a 25 mile radius of any Tiger Schulmann's location to be eligible for a refund(a copy of this can be provided upon request). There are approximately 30 locations within this radius the closest being only 2.9 miles from his new residence.

Never once did [redacted] express dissatisfaction with the training facility or the classes. His sole reason for requesting a cancellation was based on moving. He stated this in the email which requested the cancellation(the email can also be provided upon request).

We are more than happy to honor [redacted]s program at any one of our locations.

Consumer

Response:

At this time, I have not been contacted by Tiger Schulmann's Karate Center (NY locations) regarding complaint ID [redacted].

Sincerely,