Tiger Self Storage

is the Amount that i`m charged supposed to be different every month?
and am I responsible for a late fee to occur when the due day is on a Monday and
the office is closed

To whom it may concern: There are a few inaccuracies in what they are claiming First myself (the owner of the mngt company) was the one who gave authorization for [redacted] to do the over the phone move in and I came into the office on my day off to do so, so I was personally involved in the transaction and spoke to [redacted] so the claim he never talked to anyone of authority is falseSecond, they did not just "call in" they first made a reservation on Sparefoot.com which states on there about the $admin fee, the fact that they are month to month contracts and they had a reservation date of the 5th of November so it was they not us who reserved for that day from their home computer Moreover, they emailed to us registration and insurance and copies of their driver license and authorization to run the card for the full amount Then days later is when they first called our call center and said they no longer needed the space And the manager [redacted] did in fact respond to them (emails attached) stating that they needed to fill out the vacate form and then she would close the account We stay 99% full and as such we rent every single space we have, so when they rented the space, they need to pay what they rightfully owe and agreed to because we could and would have rented it to someone else as it was the first week of the month when we are busiest Now that being said, had they have been willing for a FAIR resolution I would have had no problem to refund the second months rent for December that they paid (which they received as part of the sparefoot promotion which is agreeing to months rental at 1/price) but of course they did not, they instead think it is fair they not pay the monthly rent for the month they were here nor the admin fee which is all shown on Sparefoots website And then making claims that they were not contacted and such is unfair and untrueThank you for your time and consideration in this matter, [redacted] President on behalf ofTiger Self Storage Tell us why here

I am rejecting this response because: I didn’t not leave any items in that storage And I would appreciate if tiger self storage would stop calling me a liarThey had notice the day I took my things out And on top of everythingThey are till refusing to tell you guise why they were touching my storage and put a pink lock on my storage when my payments were used to date There were other units with same lock on it so please explain that I have a picture of the actual unitWith their lock on Top of mine I am not making accusations my boyfriend took the picture on the I can get it developed and it will have time stamp I have no reason to lie, I do not owe becaus I have all of my belongings in my home from the storage , I’m not a scammer or a liar and I would appreciate if they would jus own up to what they are doing I will take this to court if I have to I work forty hours plus I have no time for this , and I make more than enough to pay something if I owe itBut I’m this case I don’t all of my belongings were gone a full month wasn’t even over it was the I spoke with the man in office on that day to ask why there was a lock on my storage and called the call center it’s on file I’m not gonna be accused of being a liar when I have all my proof

Unforunately this customers story has changed and evolved now 4 different times every time he does not get what he wants.  He rented a parking space originally Aug 5th 2017 which the space number he rented was [redacted].  He then used this space and during the first week parked correctly.. He...

came and went 3 times within the first week alone.  Then the customer in Space [redacted], moved her [redacted] camry out of the space and a few days later came in to vacate the space and sign out of the unit.  When we went out to check the space it had a boat and trailer in it.  We informed her that we could not move her out as it is not empty.  She insisted it was not her boat and so we had two options:  1) we could have had it impounded and towed immediately for being in the wrong space or 2) submit the information to DMV to attempt to find out who the owner was.   This is the option we chose generously.  So DMV then when DMV ran the information it did not match any customer we have and as such we had no way of knowing it was [redacted].  Once the space was unpaid for 32 days and in LIEN stage, we then filed for DMV LIEN, at which time we submitted lien against both the trailer and boat (so this is the first lie from [redacted]) both items were liened and they were registered and owned by [redacted].  The DMV LIEN unit not us, contacted the legal owner and sent them on DMV letterhead the information.  They chose to come in and as the legal owners of the boat show us their ID's and DMV letters and current registration (at the time) in their name so we allowed them to go retrieve their property.  It is they who paid the lien amount which was against [redacted]s name not [redacted]s'.   Additionally, [redacted] is lying when he said he ever paid any fees for him parking in the wrong space.  There were never any fees on his account as they were on [redacted]s account.  Yes, he did indeed rent a covered space on November 4th, but this still doesn't cancel the lien and we still didn't know whos boat it was.  He then came in finally December 27th and signed to vacate space [redacted].  His stories are all over the place.  His story doesn't even match the negative review on [redacted] he made in November (which thereby he knew the boat was gone at that point) not subsequently in feb as he now claims.  Additionally when he did the walk thru and vacate form Dec 27th he knew the boat was gone, Additionally he is bold faced lying when he says the spaces were not marked.  They have been marked the same way since June 1st 2011 and all spaces are marked.  I have various pictures of various spots all numbered during the past months and years.   I am truly sorry that Mr. [redacted] does not believe rules and signed policies and laws apply to him however they do.   When you have an assigned parking space you cannot then park wherever else you want because you decide you like that space better later, And moreover in CA he was to register and pay sales tax on the boat and trailer within 10 days of purchase.  He chose to avoid sales tax but his decision to commit tax evasion is what lead to the smigdalls picking up the boat.  We will not be paying any expenses he incurred for HIM doing the wrong things and us having an unrentable space that whole time.  HIs timeline and stories keep changing and he needs to stop harassing our business and making up malicious and willful lies.

I am rejecting this response because:  It is clear by [redacted] response that he is not going to reimburse me anything.  To be clear: there was never a contract signed, never a statement that said I could not be reimbursed. His company is unprofessional.  It is fair to request a prorate for November 18 to December 5 which is 17 days $ 37.5/30 days is 1.25 per day times 17 = 21.25I did not say that I wanted the administration fee back. look back at my complaint.December rent $37.50the extra day for January $ 7.50total refund 66.25 thx [redacted]

To whom it may concern:    There are a few inaccuracies in what they are claiming.  First myself (the owner of the mngt company) was the one who gave authorization for [redacted] to do the over the phone move in and I came into the office on my day off to do so, so I was personally...

involved in the transaction and spoke to [redacted] so the claim he never talked to anyone of authority is false. Second, they did not just "call in" they first made a reservation on Sparefoot.com which states on there about the $20 admin fee, the fact that they are month to month contracts and they had a reservation date of the 5th of November so it was they not us who reserved for that day from their home computer.  Moreover, they emailed to us registration and insurance and copies of their driver license and authorization to run the card for the full amount.  Then 5 days later is when they first called our call center and said they no longer needed the space.  And the manager [redacted] did in fact respond to them (emails attached) stating that they needed to fill out the vacate form and then she would close the account.   We stay 99% full and as such we rent every single space we have, so when they rented the space, they need to pay what they rightfully owe and agreed to because we could and would have rented it to someone else as it was the first week of the month when we are busiest.  Now that being said, had they have been willing for a FAIR resolution I would have had no problem to refund the second months rent for December that they paid (which they received as part of the sparefoot promotion which is agreeing to 2 months rental at 1/2 price) but of course they did not, they instead think it is fair they not pay the monthly rent for the month they were here nor the admin fee which is all shown on Sparefoots website.  And then making false claims that they were not contacted and such is unfair and untrue. Thank you for your time and consideration in this matter, [redacted] President on behalf ofTiger Self Storage 1  Tell us why here...

Hi,     I have attached the following documentation.  This customer first called in on Oct 26th which was the rental due date and spoke to the call center and left a message stating she moved out on Oct 13th and didn't want to be charged.  [redacted] the manager immediately...

called her back and advised her that in order to have not owed rent for that period, she would have had to have had everything out, unit clean, lock remove, re rentable condition with walk thru and vacate form signed in the office to legally release the unit back to us no later than 5pm on the 24th or sooner of any given month.  Her lock was still on the unit as of the 26th when rent was already due.  She then came in the office at 3:40pm which is on video and dropped off the key and said she was not paying.  You can see in the still shot I submitted that [redacted] is pointing to the counter display sign with the move out policy on it.  She said she wasn't paying and left.  The following day we checked the unit (since she had dropped off the key) to see if it was empty and then discovered it still had boxes and childs toys inside.  She has sent us threatening emails making false allegations and saying she will sue us.  To which I sent a VERY detailed outline explaining the true timeline of events, the forms she signed, the policies she broke, and the proof we had.  Also, per the CA LIEN law, if there are ANY items inside the unit the unit MUST go through the Legal lien process.  By her leaving property inside she forces us to do this.  If she wants to stop the lien process then she can pay the balance, remove the property and sign the vacate form.  Thank you for your time, the attached documents will be quite explanatory as well as just the mere legal obligation to follow the CA lien law process ties our hands on what we HAVE to legally due when a customer leaves items in a unit, unpaid for. Respectfully :) Tiger Self Storage

I'm sorry to hear of the confusion.  However, I have submitted the following documents as attachments 1) the signed contact which states the late fee, pre lien fee, lien fee etc and then I have highlighted the portion which states the late fee will apply on the 10th day.2) the attached...

room and payment history which shows this is the 4th late payment and the late fee always applies on the 14th it has not varied 3) a signed receipt from [redacted] in which she paid late on the 14th of July and had the late fee.4) email history where I ([redacted]) reached out personally before she even had a late fee on the 8th day and advised her she was about to get a late fee and then once she was 11 days past due and had a late fee and reminded her so she would not get the PRE LIEN fee on the 17th day We follow the SSA and CA LIEN LAWS which are very strict and specific on what days charges can be assessed and what amount they must be.  The 10th day is the late fee, the 16th day Pre lien and 30th day LIEN fee (we use 17, 32 to ensure proper time in case mailing date falls on a holiday) The only thing I can think of that might have been a point of confusion is that when she got my 11 day past due email is when she called in and spoke to the call center and as there was already a late fee they said the NEXT fee or PRE LIEN fee wont apply until the 16th day...  But as you can see everything is consistent and by the law and contracts and has remained constant.  I am sorry if the call center which is owned and operated by [redacted] did not specify they were in Arizona but that would be a complaint for that company as we merely use them as an answering service as an added convenience for our customers to pay after hours  Thank you for your time and happy holidays :) Respectfully [redacted] on behalf of Tiger 1[redacted]

Please see attachment

Review: My fiance [redacted] and I rented the storage unit on June 14,2014 I peaked my entire house and all personal belongings in this storage unit. We went back to the storage about two weeks from that date and moved items around and did not notice any signs of any thing being wrong. On July 18, 2014 we went back to the unit to retrieve some of or items and started to find termites has eating a lot of our property clothes, books, children's baby books. I went to the house T that moment their where other customers and I told the gentleman on duty that we had termites in the unit he can down and say the damage and gave us some bleach to put on them. On further notice we say that they were on both sides of the unit. The owner said that we had to of brought them with us. We will not allow for us two have a second opinion come out look at the situation.Desired Settlement: I am requesting $20,000. This is including the the money paid for the unit, the damage to furniture personal items the pain and suffer that my family and I have suffered for the loss of personal items that are 20+ years old.

Business

Response:

Hi, Unfortunately there are several items wrong with the statement. First [redacted] is the only one on the contract and is the only one that has been here and dealt with during this process. Additionally we have digitial gate records that show no one was in here on July 18th as they claim, and we do not have nor would we ever give a customer bleach poison or anything of the sort we cannot do that because then we are taking liability for where and how they apply poisons etc and it can affect other units etc. [redacted] did however come in to the unit on the 20th and then called the call center on July 21st and said there was damage and was very aggressive with them and demanding of monies and compensation and not actually wanting anyone to look at it or do anything. I then immediately followed up personally and called him and within 30 minutes had him here with our pest control company Golden Hills Pest control whom spray the facility once a month and we have continually had monthly pest service for the entire 3 plus years I have been here. They went out there to inspect the unit along with [redacted] and myself and [redacted] was very aggressive and rude and belligerent with him, saying he doesn't know what he is talking about that he is just some 25 year old kid and then when I stepped in and told him he cannot disrespect people on my facility that are trying to help him he said he is a man and his [redacted] just like mine etc... I told him that was enough and he could leave. The reality of the situation is that the building is an all metal non wood construction, with concrete floor, there is no water source such as climate controlled, hosing or water supply fire sprinklers or anything. The tenant in there before him was in there until just a few days prior to him moving in and was there for 10 months without issue. I had even offered them to get a second opinion by calling terminix or any other company and then had an appointment for 10am on Wednesday and then got a call from Ms. [redacted] threatening legal action and demanding all sorts of compensation and so I said that we have tried to help and that since all they are wanting to do is not remedy but rather be litigious then we will not continue this. Mind you the rent was due on July 14th, and at the time they notified us of this "severe problem" they were 7 days past due in rent. And continued not to pay until I told her over the phone that they are not being paying tenants and until they pay their bill they really cannot expect much more from us. All tenants are offered supplemental insurance through Bader company and they did not get it, There is no evidence that this is something from us much less that we were negligent we have NEVER had a termite problem. But once they vacate I will certainly have someone out to further inspect as no one can spray anything in CA with their belongings still all over. There will be no compensation as requested and if they feel the need to sue that is their right but keep in mind we will counter for legal fees and costs and what we feel to be a malicious claim and once proven unfounded then proceed with liable and defamation which when you make opinions is one thing... But several of the line items and her time lines are provably lies. Respectfully

Consumer

Response:

I am rejecting this response because:

They are actually correct the day was July 20,2014. They also have video camera that will show me going to the office and I spoke to a gentleman that was working the counter there were several other cusomers in the office he asked what did I need I informed him that we have termites in our unit he asked the other customers if they would mind waiting a minute while he came down to the unit he immediatly walked to the storage unit with me and viewed the storage the video will show him and I walking to the unit together. The camera will also show my fiancee [redacted] going to the office with nothing in he's hands and coming back with a bottle of bleech from the gentleman that was working on Saturday. I am the one that has been paying the bill with my visa card. They refuse to give me the name of the gentleman that was working the office on saturday or the owners name. My fiancee [redacted] will be added me to the storage since our family property is in the unit. If they fell that they are not responsible why will they not allow for a second opinion to come in and evailute the situation.

Consumer

Response:

I am rejecting this response because:

I would like to add the corrections on [redacted] the owner of Tiger self storage, I went to my storage unit on the 20th not the 18, and yes I did make a few calls to this call-center he says that I was extremely rude which was not the case I was letting it be known that it was urgent to me and how much stuff that I was losing he did intern get a exterminator down the same day asked me if I could be there within 30 minutes I told him possibly so I'll do my best, I get there the exterminators there we get to the unit the exterminator looks at me like he doesn't know what he's doing or like I should be doing his job so that Intel made me a little irate , I had to practically beg both of them to at least a look deeper in the unit to see all the damage that was being done to my unit conversation gets a little more heated I'm upset their upset we both said different things but at the end of the day he did not mention that I walked into the facility into his office rather and I politely apologize for my actions on me being upset and I shook his hand like a man, then he agrees to have a second opinion I get home I make all the arrangements well,state law being that it's a storage unit he has to give permission he just permission he says of the time between 10 and 12 which was that Wednesday calls me back later on tells me that my wife called that he's not going do anything for me, I never made any threatening calls or anything of that nature and all that he put in his complaint was lies he mentioned names and things that didn't even take place, it is also true on the 20th a gentleman that was working there did give me bleach we went back there . He walked me straight to the back wall through the gate there's a little car parked in the garage he walked in and was looking for any kind of pesticide or anything that he could help me out with the best thing they had was bleach and that's what he gave me . The truth of the matter is that he just doesn't want to be held accountable for having termites .

Consumer

Response:

Pay the value

Business

Response:

At this point I can just respectfully ask that the Revdex.com utilize their own best judgment in reading the customers (well non customers representative) messages and then my responses and theirs in determining who's dates, timelines and stories have changed multiple times. From conflicting dates, to then stating that we never let them have anyone come out and failed to acknowledge or mention to you about the fact that [redacted] Pest control was out. Or the angry calls and how quickly I did in fact personally handle it (all of which are recorded) They are simply wanting money and have no interest in anything about resolving the issue or claimed issue otherwise they would not keep acting in the manner that they have and being rude disrespectful to pest control contractors and call center employees and everyone they have every had contact with. I would suggest that they move out and then if they feel they have a legal claim to file (as they said they have done) with their insurance company whom will then be in contact with us and ours and we can go through all legal channels in determining responsibility and cause etc. But I do wonder why they did not pay their bill when it was due on the 14th, and then by their own account came in on the 20th (well before they said 18th) and hadn't paid for their obligation and since then have not taken anything out of the unit, or moved the items as instructed by the [redacted] tech that if anyone did come out and spray they would not be able to spray their belongings so at the very least they would have to make a clear path to spray of which they have seemed unwilling or uninterested in doing. If it were me, I would want to leave the damage a minimum and move at least personal effects out if I were worried about it. They have made this so much more difficult by lies and malice when the second I found out about their claim I had a Pest control company there within 30 minutes and their own actions have made it an unsafe environment for anyone else to come out, I have a responsibility to not put employees, contractors or other people in menacing, harassing and threatening situations which he has done, and [redacted] has made it clear they only want money and as such I suggest they vacate and at upon time of vacate we will properly inspect the unit and fumigate and make any repairs that may be needed to our metal building with concrete floors with no water source.

Thank you for your time in assisting to resolve this matter,

Review: I am writing to you in regards to a storage facility that is not taking care of a termite problem. My storage unit is infested with subterranean termites. The manager [redacted] was made aware of this situation on July 21,2014,when we let him know that some of my property in my storage unit had been destroyed by the subterranean termites.He stated that he could not do anything because we did not take out the insurance. In September around the 11th or 12th of 2014, we received a call that they are giving us 72 hour notice to come in the unit to spray for the termites. We tried to have them handle this situation in July however they have not tried to do anything until now to resolve the problem.I feel that I should not have to pay a bill for a storage unit that I can not use. I also felt that I was being bullyed into paying my monthly bill or be locked out of the storage unit. I was told by the manager [redacted] on 9/15/2014 that our bill was due on Septmeber 14,2014 I stated there is a grace period before he could lock us out he stated that he can change that at anytime and he does not have to honor the grace period it is up to him.Desired Settlement: I have submitted a letter to Budget Self Storage LLCTiger Self Storage & Budget Self Storage: Attn: [redacted]

Business

Response:

Once again this is the same person referencing the same made up issues trying to make a quick buck. She was allowed access to the unit in fact I have gate records showing them in/out over 20 times to their unit but never have let us take care of it. We had [redacted] out on July 21st when [redacted] cursed at and ran off that pest control person, then we called and spoke to [redacted] on the 9th of Sept at 2:48 pm (Jason did) and advised him of the need to gain entry for [redacted] pest control. Not the 11th or 12th as she stated. Additionally on the 10th a certified letter was sent to the address of record advising of the need for [redacted] to enter the unit on Monday Sept 15th. They are simply continuing to make up facts that never happened and take out others that did, All you need to do is refer to her initial complaint history with you where she has different stories, dates, and events. She was in fact in her unit, and her son was later, all that was told to her was that she did not have permission to record my employees or myself and CA is a 2 party consenst state and doing so is a misdeamenor offense. I did at that point ask her to pay her bill since it was due the day prior, and she asked if there was a grace period, I said yes, for the late fee and to lock you out, but not for the discount (it is very clear in the contract and paperwork that the discount of half price is contingent on being paid on time. Which is on or before the due date). She paid the bill and then claimed she couldn't stay to let the pest control in, that she had to go to work, clearly she was just here to start problems AGAIN. Then her son came in about 30 minutes later in her car and was threating to assault me. He was asked over a dozen times to leave and did not. After I dialed the Sheriffs number he finally got in the car and went into the facility speeding around and almost ran down our [redacted] Pest control technician wrecklessly doing approx. 45mph. All I can continue to say is that if they feel they have a legal remedy to then use it and stop all of this harassing menacing and attempted intimidation. They have gotten nowhere before in their complaints with you, and are just looking for a quick monetary claim. My store has 1000 customers and is 98 percent full. We would not be that full without doing a good job, in fact there are literally 32 other competitors in a 2 mile radius. If she would like to hire an attorney and sue then by all means please do but this needs to stop.

Review: CROOKS AND BULLIES in every sense of the word. All kids in tbeir20's who are all managers. Sounds more like account manager ina sales position which is the case. Isnt it odd that a storagefacility needs so many managers? They are all commissionedand extremely helpful when you need a unit but miss a paymentand then its like arguing with a kid who has been given free reignand authority to do as he pleases. I got behind and they wouldnot work with me, instead adding erroneous charges to hike upthe bill. Total disregard for the California state lien laws. I did notreceive a preliminary lien notice only a notice of lien which didnot state an EXACT DATE AND TIME for my unit to be auctioned.When I asked, they would not give me a date or time for my unitto be auctioned nor would they disclose which newspapers theyadvertised my unit for auction, which is also a state lawrequirement. Like I said its like fighting with a child. An adult whodoesnt want to lose his job is going to give you that information. Ihave several other friends who have lost their units to auctionwith tiger and they were not given proper legal notice either.Their website is riddled with lies. A review I read dated 2011 wasright on the nose. Both the lighting abd cameras suck. Go therewhen its dark and you will see for yourself. They know this andwill tell you that they are in the process of updating both camerasand lighting. The same story they have used for years. Thelighting sucks especially in the open area storage for RV andvehicles and where the 8'x40' box units are. They told me thesame story of recent management being irresponsible andunlawful, but I believe its these kids whoare behind it. They knowwhats in your storage when they cut the lock before auction andprobably send their buddies in. I have had two other storagefacilities and they followed the letter of the law unlike these kids.They should all be put over a knee and spanked. I guess thatswhy they call these youngsters the age of entitlement.Desired Settlement: I simply want them to act as a business and provide me the information that I have requested which I am entitled to by law.

Business

Response:

Hi,

I am attaching the files in 3 sections: 1)move in paperwork showing the contract, late fee schedule, discount addendum and acceptance of these and rules and regulations. 2)copies of all written correspondence showing the demeanor as well as the clear fabrication in his story in regards to never receiving a pre lien notice as he clearly responded to it as well as mentioned receiving it specifically. 3) copies of the proof of mailing and letters that have gone out as required by the SSA. I think these should speak for themselves. This customer has never made one single payment since the time of move in and is as of today 63 days past due. They have received a courtesy call before it went late, a rent reminder email before it was due, 5 collection calls, and of course the email back and forth that they have sent which started with 2 email Pre lien/ Lien letters which are also sent via normal mail certified through the USPS. Additionally, I took over this site in June of 2011 and have doubled occupancy and revenue and have spent close to a quarter million in upgrades. This customer is so far out of line it is insulting. We would not have literally gone from 400 customers the month prior to me taking over to now literally 1000 without doing things right. It is unfortunate that some customers refuse to pay their bill and then expect something for nothing and that is what is happening. They have chosen not to pay their bill and now are trying to intimidate me into waiving their fees. And unfortunately if I did that I would ruin it for all my good paying customers and that is how we keep long term customers (average over 2 years now) in an industry where the average is 3-6 months. And I have achieved this longevity at all my stores. The other Tigers are not mine but I have other sites named other things. Please close this with prejudice since this is not a customer whom is merely trying to get clarification but rather a malicious act which will most likely lead me to suing for slander, liable and defamation since there are willful and malicious lies. Thank you for your prompt attention in this matter.

Consumer

Response:

I am rejecting this response because: